Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Entry level Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Experienced Healthcare Administrator with over 10 years of experience in Healthcare. Excellent reputation for resolving problems and improving customer satisfaction.

  • Multitasking and Prioritization
  • De-escalation Techniques
  • Efficient and Detail-Oriented
  • Team-Oriented and Cooperative
  • Time Management
  • Cultural Awareness and Sensitivity
  • Proficiency in Microsoft Office and G Suite
  • Strong Analytical and Problem Solving Skills
  • Billing Authorization Adjustments and Reprocessing
  • Inter-Department Collaboration
  • Good Active Listening
  • Responsible
  • Personal care needs
  • Emergency medical care
  • Interpersonal abilities
Work History
05/2019 to Current
Personal Care Connector Amerihealth Caritas Health Plan Columbia, SC,
  • Work with LTSS leadership ( SCs, SC supervisors, and managers) to understand needs and provide excellent service.
  • Redesign workflow processes for over 1000 LTSS staff, resulting in consistency amongst staff for documenting system-wide.
  • Create spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting to complete 100 authorization renewals per day.
  • Improve processes through consistent hard work and dedication to the authorization implementation team.
  • Use critical thinking to break down problems, evaluate solutions and make ethical decisions.
  • Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Quickly learn new skills and apply them to daily tasks, by improving efficiency and productivity; We develop team communications and information for meetings.
  • Complete authorizations to ensure compliance with relevant OLTL regulations
04/2018 to 05/2019
Associate Care Management Coordinator Baptist Health Care Pensacola, FL,
  • Processed 10-40 service requests per day, meeting established guidelines and document and route requests that are not permitted for L.T.S.S (Long Term Support Services) department.
  • Utilized daily phone functions to monitor the number of calls in queue and wait time. Maintained departmental call center standards.
  • Monitored mailboxes for case manager's request and fulfill request for member's needs ( PAS services, PERS services, Meals services).
  • Met or exceeded departmental goals.
  • Worked under pressure to meet deadlines while maintaining a positive attitude and exemplary customer service while following regulatory guidelines.
  • Trained newly hired associate care management associates.
10/2012 to 01/2019
Patient Care Technician II Surgery Partners Atlanta, GA,
  • Safety Companion, PCT (Medical Surgical Unit), Emergency Care Technician at Wilmington Hospital Campus, PCT II on Surgical Critical Care Unit, and cross-trained for Clerking throughout the hospital.
  • Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, EKGs.
  • Performed clerical duties, registered patients while in the hospital, processed doctor's orders (STAT orders).
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with respiratory, cardiopulmonary, and physical therapies.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Furthered skills by actively taking part in employee training and taking classes in subjects to improve skills.
  • Supported patient admissions, discharges, and transfers to promote team efficiency.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
10/2015 to 10/2016
Certified Nursing Assistant University Of Pennsylvania- Presbyterian Hospital Campus City, STATE,
  • Applied clean dressings, slings, stockings, or support bandages under nurse's physician's directions.
  • Documented or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
  • Transported specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs, and preparing assistive devices.
  • Worked with nurses to complete 20-30 daily wound treatments
Expected in 08/2021
Bachelor of Science: Health Administration
Purdue University Global - Indianapolis, IN,
  • Graduated with 3.8 GPA
  • Graduated magna cum laude
  • Member of Opportunity With Life Studies (OWLS)
  • Member of The Society for Collegiate Leadership & Achievement
  • Member of Alpha Beta Kappa Honors Society
  • Awarded Chancellor's List - June 2019, April 2020, July 2020, September 2020, December 2020, February 2021, May 2021
  • Dean's List November 2019
Expected in 06/2006
High School Diploma:
Glasgow High School - Newark, DE
  • Professional development completed in Human Services
  • Graduated with 3.9 GPA

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Resume Overview

School Attended

  • Purdue University Global
  • Glasgow High School

Job Titles Held:

  • Personal Care Connector
  • Associate Care Management Coordinator
  • Patient Care Technician II
  • Certified Nursing Assistant


  • Bachelor of Science
  • High School Diploma

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