Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Proactive Medical Administrative Assistant consistently handling such tasks as efficient scheduling, data management and insurance billing tasks over professional course of years. Additional skills include data entry and digital record maintenance. Adept at verifying insurance coverage, reviewing records, scheduling exams and updating patient information. Background supporting up to 6 physicians in busy medical office setting. Certified in ICD-9 and ICD-10 coding.

  • Employee of the quarter, April 2010
  • Certified Medical Interpreter
  • Fluent and bilingual in Khmer and English
  • Document and File Management
  • Judgment and Decision Making
  • Multitasking and Time Management
  • Research and Analytical Skills
  • Appointment Coordination
  • Confidentiality and Data Protection
  • Verbal and Written Communication
  • Professional and Courteous
  • Task Prioritization
  • Strong Organizational Skills
  • Microsoft Office
  • Data Entry
Work History
08/2020 to Current
Personal Care Attendant Cross Keys Village New Oxford, PA,
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
08/1984 to 03/2020
Administrative Assistant Camp Recovery Forest Knolls, CA,
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Prioritized and triage incoming patients by degree of injury or illness.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Developed and managed accurate and confidential patient records.
  • Converted paper charts into digital files and uploaded to EMR system.
  • Enhanced office efficiency by handling high volume of callers per day.
  • Prepared and maintained accurate digital health records for patients.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Organized patient files and streamlined operations to improve efficiency.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Called patients to confirm scheduled appointments day in advance.
  • Advocated for patients through conversations with insurance representatives.
  • Adhere to HIPAA and OSHA policies.
1987 to 2003
Parent Liaison Coordinator Lowell Public Schools City, STATE,
  • Increased program outreach by building strong relationships with educators and the community.
  • Coordinated support system for students and families.
  • Provided information on available school and community resources.
  • Reached out to students unable to attend school to provide information and assess return conditions.
  • Helped integrate students into school environment and navigate school system requirements.
  • Organize, register, and coordinate meetings for parent and student workshops and activities.
  • Act as member of the Independent Student Assignment Appeals Board.
  • Translated written materials from English to Khmer.
  • Participate and ensure parent attendance and participation in Parent-School-Matters and PAC activities.
  • Coordinate transportation for parents to school conferences.
  • Register new students accounts.
  • Act as a translator for parents and student appointments at Boston Children's Hospital.
1988 to 1995
Tutor/Home Tutor Massachusetts Migrant Education Program City, STATE,
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Developed parent and student relationships by offering interactive assignments for students and parents.
  • Reviewed materials assigned by students' teachers to aid students in successfully completing homework.
  • Drilled students on subject matter and used flashcards and writing techniques to improve recall.
  • Used positive reinforcement, repetition and review to help students master challenging material.
  • Coached and mentored junior tutors on successful teaching strategies and time management.
  • Met with students and discussed educational goals and expectations.
  • Communicated with parents and teachers on students' progress.
Expected in
UMASS Medical Interpreter Training Program - Lawrence,
  • Certified Medical Interpreter
  • Coursework in interpreting medical terminology, basic anatomy and physiology in Khmer.
Expected in
Microsoft Office/L.A.R.E Training Center - Lawrence, MA,
  • Coursework in Microsoft Word and Excel.
  • Achieved Microsoft Office Specialist Certification.
Expected in
Middlesex Community College - Lowell, MA,
  • Coursework in psychology, sociology, and English.
Expected in
Boston University - Boston, MA ,
  • Coursework in alcohol & drug abuse prevention and social work.
Expected in
Department of Health & Human Services - Boston, MA,
  • Coursework in substance abuse and aid training.
Expected in
High School Diploma:
Trinity High School - Washington, PA,
Native or Bilingual

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School Attended

  • UMASS Medical Interpreter Training Program
  • Microsoft Office/L.A.R.E Training Center
  • Middlesex Community College
  • Boston University
  • Department of Health & Human Services
  • Trinity High School

Job Titles Held:

  • Personal Care Attendant
  • Administrative Assistant
  • Parent Liaison Coordinator
  • Tutor/Home Tutor


  • High School Diploma

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