Proactive Medical Administrative Assistant consistently handling such tasks as efficient scheduling, data management and insurance billing tasks over professional course of years. Additional skills include data entry and digital record maintenance. Adept at verifying insurance coverage, reviewing records, scheduling exams and updating patient information. Background supporting up to 6 physicians in busy medical office setting. Certified in ICD-9 and ICD-10 coding.
Accomplishments
Employee of the quarter, April 2010
Certified Medical Interpreter
Fluent and bilingual in Khmer and English
Skills
Document and File Management
Judgment and Decision Making
Multitasking and Time Management
Research and Analytical Skills
Appointment Coordination
Confidentiality and Data Protection
Verbal and Written Communication
Professional and Courteous
Task Prioritization
Strong Organizational Skills
Microsoft Office
Data Entry
Work History
08/2020 to Current
Personal Care AttendantCross Keys Village – New Oxford, PA,
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Provided safe mobility support to help patients move around personal and public spaces.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
08/1984 to 03/2020
Administrative AssistantCamp Recovery – Forest Knolls, CA,
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Verified insurance coverage to prepare for upcoming patient appointments.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Organized paperwork such as charts and reports for office and patient needs.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Prioritized and triage incoming patients by degree of injury or illness.
Coordinated front office duties, including customer service, patient scheduling and billing.
Developed and managed accurate and confidential patient records.
Converted paper charts into digital files and uploaded to EMR system.
Enhanced office efficiency by handling high volume of callers per day.
Prepared and maintained accurate digital health records for patients.
Conducted insurance verification and preauthorizations and managed patient charts.
Organized patient files and streamlined operations to improve efficiency.
Supported office staff and operational requirements with administrative tasks.
Maintained current and accurate medical records for patients.
Called patients to confirm scheduled appointments day in advance.
Advocated for patients through conversations with insurance representatives.
Adhere to HIPAA and OSHA policies.
1987 to 2003
Parent Liaison CoordinatorLowell Public Schools – City, STATE,
Increased program outreach by building strong relationships with educators and the community.
Coordinated support system for students and families.
Provided information on available school and community resources.
Reached out to students unable to attend school to provide information and assess return conditions.
Helped integrate students into school environment and navigate school system requirements.
Organize, register, and coordinate meetings for parent and student workshops and activities.
Act as member of the Independent Student Assignment Appeals Board.
Translated written materials from English to Khmer.
Participate and ensure parent attendance and participation in Parent-School-Matters and PAC activities.
Coordinate transportation for parents to school conferences.
Register new students accounts.
Act as a translator for parents and student appointments at Boston Children's Hospital.
1988 to 1995
Tutor/Home TutorMassachusetts Migrant Education Program – City, STATE,
Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Developed parent and student relationships by offering interactive assignments for students and parents.
Reviewed materials assigned by students' teachers to aid students in successfully completing homework.
Drilled students on subject matter and used flashcards and writing techniques to improve recall.
Used positive reinforcement, repetition and review to help students master challenging material.
Coached and mentored junior tutors on successful teaching strategies and time management.
Met with students and discussed educational goals and expectations.
Communicated with parents and teachers on students' progress.
Education
Expected in
: UMASS Medical Interpreter Training Program - Lawrence, GPA:
Certified Medical Interpreter
Coursework in interpreting medical terminology, basic anatomy and physiology in Khmer.
Expected in
: Microsoft Office/L.A.R.E Training Center - Lawrence, MA, GPA:
Coursework in Microsoft Word and Excel.
Achieved Microsoft Office Specialist Certification.
Expected in
: Middlesex Community College - Lowell, MA, GPA:
Coursework in psychology, sociology, and English.
Expected in
: Boston University - Boston, MA , GPA:
Coursework in alcohol & drug abuse prevention and social work.
Expected in
: Department of Health & Human Services - Boston, MA, GPA:
Coursework in substance abuse and aid training.
Expected in
High School Diploma: Trinity High School - Washington, PA, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
