personal care assistant support staff resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Attentive Healthcare professional offering expertise in housekeeping, meal preparation and scheduling. Bringing over [20-25] years of experience in serving chronically ill patients, including assisting with daily living activities and household tasks. Recognized for ability to provide unprecedented emotional and physical support to patients. Proactive Personal Care Assistant with skill for building client rapport through tact and compassionate communication. Committed to addressing client needs and building foundation of habits to increase comfort and independence. Direct care professional well-versed in assisting Deveplomental Disabilites / Elderly individuals to meet medical and emotional needs. Trained in appointment, medication and household management. Devoted to providing companionship and attentive care. Experienced Deveplomental Disabilites knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remain current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.

  • Healthcare staffing
  • Personal care needs
  • Direct care staff oversight
  • Supportive personal care
  • Personal care support
  • Training staff
  • Staff hiring and management
  • Staff training/development
  • Customer care
  • Healthcare management
Work History
12/2019 to Current
Personal Care Assistant/Support Staff JAM Health Care Services LLC City, STATE,
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients
  • Provided safe mobility support to help patients move around personal and public spaces
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
  • Monitored and assisted residents through individual service plans
  • Documented vitals, behaviors and medications in client medical records
  • Scheduled daily and weekly care hours for client caseload
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager
  • Recorded status and duties completed in logbooks for management
  • Helped clients manage money, pay bills and shop for groceries or personal items
  • Scheduled and accompanied clients to medical appointments
  • Remained alert to problems or health issues of clients and competently responded
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
  • Maintained strong connections within caregiver community to gain continuous knowledge
  • Ran errands for customers, including shopping, and picking up other necessities
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
  • Transported clients to and from medical appointments with safety and efficiency
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
  • Planned, prepared and served meals and snacks according to prescribed diets
  • Monitored clients' overall health and well-being and noted any significant changes
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
11/2012 to Current
Direct Support Professional/Personal Support Worker / Assisting People With Developmental Disailites Divine Center Of Hope City, STATE,
  • Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement
  • Helped with diagnosing patients and delivering treatments with timely medication administration and specimen collection
  • Consulted with different healthcare disciplines to offer important mental health support to [APD/WSC/Doctor offices] patients
  • Minimized injuries to staff or patients by offering important support or restraint to control patient movements
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
  • Maintained clean, safe and well-organized patient environment
  • Supervised daily activities and provided assistance when needed
  • Completed entries in log books, journals and care plans to document accurately report patient progress
  • Administered medication as directed by physician
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Developed rapport to create safe and trusting environment for care
  • Adapted and adjusted patient medication dosages to optimize effectiveness and improve overall patient behavior
  • Worked with Mental and physically challenge people to provide emotional support and closely monitor potentially dangerous changes to behavior
  • Assisted staff members during emergency situations while maintaining professionalism and observational skills
03/2009 to 01/2018
Supervisor/Direct Care Staff /Program Manager/Trainer Comfort Villa Facility Inc City, STATE,
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands
  • Provided coaching and counseling to [15] employees to encourage professional growth as well as meet short- and long-term goals
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual
  • Worked with management team to implement proper division of responsibilities
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
  • Successfully managed client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients
  • Developed training, task and process guidelines and communicated clear and concise directions to employees
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
  • Identified individual employee's unique work styles and adapted management methods
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations
  • Positioned as primary liaison to streamline operations of multiple lines of business within organization
  • Evaluated employees' strengths and assigned tasks based upon experience and training
01/2008 to 05/2012
Supervisor/Direct Support Professional Amazing Healthcare Inc. City, STATE,
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
  • Interpreted management directives to define and document administrative staff processes
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles
  • Prepared daily notes and reports to assist business leaders with key decision making and strategic operational planning
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Confirmed accurate completion of forms and reports for admission, transfer and/or discharge of each resident
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances
  • Employed proven problem-solving techniques to resolve issues quickly and effectively
  • Handled incoming mail, bills and invoices and completed appropriate actions
Expected in 05/2010 to to
High School Diploma:
Cornerstone Charter Academy High School - Orlando, FL
Expected in 02/2017 to to
: HHA Certificate
Community Vocational Training Center,INC - 135 West 12th Stree Riviera Beach FL 33404 ,
Expected in to to
Southern Technical College - Orlando, FL

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Resume Overview

School Attended

  • Cornerstone Charter Academy High School
  • Community Vocational Training Center,INC
  • Southern Technical College

Job Titles Held:

  • Personal Care Assistant/Support Staff
  • Direct Support Professional/Personal Support Worker / Assisting People With Developmental Disailites
  • Supervisor/Direct Care Staff /Program Manager/Trainer
  • Supervisor/Direct Support Professional


  • High School Diploma
  • Some College (No Degree)

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