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Personal Care Assistant Resume Example

Resume Score: 80%

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PERSONAL CARE ASSISTANT
Summary

Hardworking and knowledgeable well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in regulations and procedures.

Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in Software.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.

Diligent offering year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Skills
  • Respect
  • Patiente
  • Self-control
  • Concern
  • Attentiveness
  • Empathy
  • Flexibility
  • Communication Skills
  • Effective Listening
  • Responsibility
  • Efficiency
  • Not Easily Offended
  • Tenacity
  • Positive Attitude
  • Decisiveness
  • Persistence
  • Creativity
  • A Sense Of Humor
  • Persuasiveness
Experience
Basketball Player
Manila, Philippines Quezon City/Jul 2012 to Feb 2015
  • Followed rigorous practice schedule, maintained dress requirements and always contributed to team improvements.
  • Maintained eligibility requirements to keep team position.
  • Adhered to robust programs for training, exercise and diet in order to maintain top physical fitness.
  • Attended fan meet and greets to promote loyalty and enhance public opinion of team.
  • Represented team at professional sporting activities, in media interviews and in support of charitable causes.
  • Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
  • Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to sport.
  • Studied competitors to understand different strategies and gain important advantages.
  • Adhered strictly to rules and regulations of activities department and district.
  • Reacted to complex game situations quickly and effectively.
  • Successfully balanced number hours per week of athletic activities while managing demanding academic schedule.
  • Exercised strong leadership skills and practiced self-discipline on and off field.
  • Supported and mentored junior team members to promote collaboration and improve collective expertise.
  • Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
  • Accepted constructive criticism from coaches and teammates to improve skills.
  • Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
  • Attended all scheduled practices and training sessions to maintain peak athletic performance.
  • Maintained optimal physical fitness levels through active training, nutritional optimization and positive lifestyle choices.
  • Showed discipline and responsible nature during and outside of competitions.
  • Listened to coaches, trainers and support staff and implemented suggestions to enhance team contributions.
  • Communicated with diverse group of fellow athletes, coaches and game officials to maintain positivity and good sportsmanship.
Call Center Customer Service Representative
Manila, Philippines Telus International/Jun 2015 to Nov 2017
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Helped company maintain exceptional client service ratings on external audits.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Prepared, completed and processed customer account forms and database changes.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers regarding products and services needs, addressing type concerns.
  • Assisted number customers per timeframe, greeting with upbeat attitude and Action.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Took special orders in person and over telephone, generating Amount in additional revenue every month.
  • Translated services for number person team to serve language speaking customer needs.
  • Oversaw warranty counseling process to manage expense controls.
  • Worked with external type representatives to address customer needs.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Excelled in exceeding daily credit card application goals.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Established membership loyalty, executing flawless customer retail account management.
  • Directed all inbound calls in phone queues to improve call flow number
  • Mentored junior team members and managed employee relationships.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Set up and activated customer accounts to alleviate burden on Job title.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Answered customer questions and addressed concerns, resulting in numbe reduction in complaint calls.
  • Worked with managers to develop service improvement initiatives.
  • Replenished shelves to maintain adequate merchandise levels.
  • Earned Top Seller for timeframe through action.
  • Assisted customers with completing quick and efficient sales transactions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Answered daily phone calls to resolve customer issues efficiently.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Managed accurate and adequate cash stock and inventory balances.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Personal Care Assistant
Fort Myers, FLGrace In Motion LLC/Jun 2019 to Current
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Worked with supervisory medical staff to review cases and improve care.
  • Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
  • Laundered clothing and bedding and changed linens number times per timeframe to prevent spread of infection.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Transported clients to complete required tasks such as medical appointments and grocery shopping.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Scheduled recurring service appointments to provide client care as needed.
  • Recorded client status progress and challenges in logbooks and reports.
  • Monitored health and well-being of each client, including any significant health changes.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
  • Maintained network of connected caregivers to promote continuous professional development.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Built strong and trusting rapport with clients and loved ones.
  • Transported patients to and from medical, dental and personal care appointments.
  • Provided ongoing compassionate patient care for each client.
  • Reported concerns to supervisory job title to maintain optimal care for all client needs.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Completed scheduled patient check-ins and progress reports for all clients.
  • Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Education and Training
High School DiplomaUniversity of BatangasMay 2015Batangas
Some College (No Degree): Business InternationalGeorgia State UniversityAtlanta, GA
Certifications
  • CPR
  • ECSI
CPR, ECSI

- CPR is an emergency life-saving procedure that is done when someone's breathing or heartbeat has stopped.

- ECSI means Emergency Care and Safety Institute

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Resume Overview

Companies Worked For:

  • Quezon City
  • Telus International
  • Grace In Motion LLC

School Attended

  • University of Batangas
  • Georgia State University

Job Titles Held:

  • Basketball Player
  • Call Center Customer Service Representative
  • Personal Care Assistant

Degrees

  • High School Diploma
    Some College (No Degree) : Business International

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