Compassionate and dependable Caregiver skilled in proactively assisting, managing and supervising clients' activities of daily living to promote independence with proven history of positive client feedback. Superior computer skills and telephone etiquette with over a decade in fast-paced, ever changing, independent and team-based environment.
Skills
Skilled in call center operations
Strong data entry skills
Strong problem solving aptitude
Positive Attitude
Strong computer skills
Skilled in training peers
Exceptional organization and communication skills
Quick at picking up new systems
Detail oriented
Works well independently and with others
Strong understanding of written and
verbal English
MS Windows proficient
Work History
03/2019 to Current
Personal Care AssistantRegional Health – Belle Fourche, SD,
Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Transported individuals to events and activities, medical appointments and shopping trips.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Ran errands for customers, including shopping, and picking up other necessities.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Remained alert to problems or health issues of clients and competently responded.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Scheduled and accompanied clients to medical appointments.
Conferred with supervisor to discuss patient condition and medical care.
Planned, prepared and served meals and snacks according to prescribed diets.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
Developed rapport to create safe and trusting environment for care.
Monitored progress and documented patient health status changes to keep care team updated.
Delivered compassionate care to improve and enhance patient lives.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Maintained clean, safe and well-organized patient environment.
Help with at home independent PT exercises.
Provided companionship and respite care.
Oriented aides to challenging client cases.
Provided observational summary and personal assessment of client's personality, habits and needs to care team when beginning new case.
09/2017 to 03/2019
Customer Service Representative IAt&T – Staten Island, NY,
Investigate and resolve customer inquiries and complaints by providing knowledgeable responses in a timely, courteous and empathetic manner.
Disseminate general enrollment and coverage information for Medicare Part A and Part B services.
Utilize pre-scripted responses to answer general claims and appeal related questions.
Review and compare health and prescription drug plans with beneficiaries and process electronic applications to plan providers.
Document subject matter of each call by accurately logging scripting read.
Maintain up to date knowledge of Centers for Medicare and Medicaid Services policy and regulations.
Assist with escalating plan complaints and referring provider and or facility complaints to the appropriate agency.
Adhear to privacy rules and assist beneficiaries with granting authorization to release personal health information to third party.
Assist with understanding premium bills and Medicare Summary Notices and other Medicare correspondence.
01/2006 to 05/2017
Sr. Fraud Detection RepresentativeTilson Home Corporation – Crockett, TX,
Identified fraudulent activity on customer
accounts through third party data sources.
Made outbound customer calls.
Verified transactions with customers.
Provided excellent customer experience.
Engaged customer in sincere and friendly
manner.
Updated account information (data entry).
Corresponded with customers via telephone and through mail.
Answered questions and addressed fraud related concerns as well as those on a basic account information level.
Actively listened to quickly determine customer concerns and meet customer needs.
Problem solved within policy and procedure and offered solutions to prevent declines on legitimate purchases.
Provided easy to understand information about transaction & identity fraud.
Recommended & offered assistance with self-service digital tools.
Guided new agents in side by side training.
Provided meals and school supplies to the community through volunteer service events.
Recorded and distributed weekly team meeting minutes.
Coordinated quarterly team outing.
Coordinated and lead team building activities.
10/2004 to 01/2006
Sales AssociateWalmart Supercenter – City, STATE,
Greeted customers in a timely fashion while quickly determining their needs.
Recommended products to customers based on their needs and preferences.
Maintained knowledge of current and upcoming products, sales and promotions.
Responded to customer questions and requests in a prompt and efficient manner.
Engaged with customers in a sincere and friendly manner.
Maintained a clean, well stocked and organized sales area.
Prioritized servicing customer needs immediately over completing routine department tasks.
Assisted fellow associates as needed throughout the store.
Worked side by side with department manager in stocking, maintaining accurate inventory levels and daily tasks
Assisted department manager in training new associates.
Education
Expected in 2002
High School Diploma: Lee-Davis High School - 7052 Mechanicsville Tnpk. Mechanicsville, VA 23111 GPA:
Accomplishments
Capital One
Was recognized with R.O.A.R. (Clairemond Outstanding Associate Recognition) award.
Jewish Family Services
Received Personal Care Assistant Certificate
Chosen as featured caregiver in 2020 annual meeting promotional video about caregiving during Covid.
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