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Personal Care Assistant Resume Example

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PERSONAL CARE ASSISTANT
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic.

Accomplishments

Honor Student at Naval Construction Training Center,

Gulfport, Mississippi.

Assistant Tool Custodian for Camp Maintenance at Camp Shields during battalion turnover. Inventoried equipment valued at $400k, ensured 100% accountability with zero discrepancies.

Work History
Anne Donlon- Personal Care Assistant
Brick, NJ01/2020 - Current
  • Helped resident care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Recognized and reported abnormalities and/or changes in health status to case manager.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
US Navy- Petty Officer Third Class
Port Hueneme, CA06/2016 - 04/2019
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Completed accurate material and labor estimates for jobs with $600000+ budgets.
  • Evaluated incoming materials for quality and amounts ordered.
  • Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Maintained scheduling and implementation of weekly maintenance projects and forecasting while preparing for and being aware of potential issues.
  • Oversaw scheduling and implementation of weekly maintenance projects and forecasting and targeting of potential issues.
  • Provided safety kits to all construction personnel, fully complying with job site safety protocols.
  • Maintained zero site accidents and lost work days for 3 years.
US Navy- Seaman
Okinawa, Japan02/2017 - 03/2018
  • Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Managed available parts, tools and materials inventory to maintain prompt response capability.
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Finalized work on building systems by completing basic carpentry and other finish work.
  • Trained junior maintenance professionals on correct repair and cleaning procedures.
  • Followed all work orders and specifications to determine which machines and equipment required replacement, repair or maintenance.
  • Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel.
  • Operated sledge hammers, shovels, picks, rakes, weed trimmers and leaf blowers to maintain exterior of facility.
  • Used power and hand tools to complete repairs to building systems.
  • Used trowels, gauge lines, air hammers, plumb bobs and chisels to set mortar, bricks, blocks and stones.
VIP Logistics- Customer Service Manager
Newark, NJ02/2013 - 05/2016
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls to meet demands of busy group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Monitored social media and online sources for industry trends.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Skills
  • Briefing leadership
  • Managing PPE
  • Tactful Communication
  • MS Office
  • Assessing risks
  • Identifying hazards
  • First Aid/CPR
  • Collections duties
  • Supervision
  • Tactical planning
  • Infection Control and Aseptic Procedures
  • Behavior Management
  • Recording vital signs
  • Safety guidelines
  • Project organization
  • Database Management
  • Customer service
Education
Middlesex County CollegeEdison, NJ12/2019Associate of Science: Business Administration
  • Dean's List 05/2016
  • Continuing education in Business Administration, Information Technology Management
Western Governors UniversitySalt Lake City, UTExpected in 05/2022Bachelor of Science: Business Information Technology Management
Certifications
  • First Aid/CPR Certified
  • Technical support fundamentals Certificate
  • Comptia IT fundamentals
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Resume Overview

Companies Worked For:

  • Anne Donlon
  • US Navy
  • VIP Logistics

School Attended

  • Middlesex County College
  • Western Governors University

Job Titles Held:

  • Personal Care Assistant
  • Petty Officer Third Class
  • Seaman
  • Customer Service Manager

Degrees

  • Associate of Science : Business Administration
    Bachelor of Science : Business Information Technology Management

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