Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Compassionate Personal Care Aide with 11 years of experience working with developmentally delayed patients. Known for providing individualized and thorough care and dedicated to long-term patient success. I am however ready to begin a new career path and I believe your industry will be the right fit for me. I am a fast learner and willing to train for multiple tasks.

Skills
  • Compassionate patient care
  • Adaptable under pressure
  • Behavior redirection
  • Household organization
  • Client relationship management
  • Tact and diplomacy
  • Proper phone etiquette
  • Administrative support specialist
  • Business correspondence
  • Cash management experience
  • Coordination skills
  • Active listening
  • Client satisfaction
Experience
Personal Care Assistant, 07/2009 - Current
Addus Homecare Corporation Hilliard, OH,
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Recorded client status progress and challenges in logbooks and reports.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Assisted with meal planning to meet nutritional plans.
  • Transported clients to complete required tasks such as medical appointments and grocery shopping.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Scheduled recurring service appointments to provide client care as needed.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Transported patients to and from medical, dental and personal care appointments.
  • Provided ongoing compassionate patient care for each client.
  • Built strong and trusting rapport with clients and loved ones.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Maintained network of connected caregivers to promote continuous professional development.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
Front Desk Manager, 06/2007 - 07/2009
Highgate Hotels Philadelphia, PA,
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided concierge services for guests as needed.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Trained front office personnel in fire, life, and other emergency procedures.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Cashier, 02/2003 - 06/2007
Southern Auto Group Virginia Beach, VA,
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Inspected items for damage and obtained replacements for customers.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues with cash registers, card scanners and printers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
Associate of Science: Justice Studies, Expected in 05/2016
-
Southern New Hampshire University - Hooksett, NH
GPA:
  • National Society of Leadership and Success Member
Certification: Medical Assisting, Expected in 12/2020
-
MedCerts - Livonia, MI,
GPA:

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School Attended

  • Southern New Hampshire University
  • MedCerts

Job Titles Held:

  • Personal Care Assistant
  • Front Desk Manager
  • Cashier

Degrees

  • Associate of Science
  • Certification

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