- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Compassionate Personal Care Aide with 11 years of experience working with developmentally delayed patients. Known for providing individualized and thorough care and dedicated to long-term patient success. I am however ready to begin a new career path and I believe your industry will be the right fit for me. I am a fast learner and willing to train for multiple tasks.
- Compassionate patient care
- Adaptable under pressure
- Behavior redirection
- Household organization
- Client relationship management
- Tact and diplomacy
- Proper phone etiquette
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- Administrative support specialist
- Business correspondence
- Cash management experience
- Coordination skills
- Active listening
- Client satisfaction
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Personal Care Assistant, 07/2009 - Current
Addus Homecare Corporation – Hilliard, OH,
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Recorded client status progress and challenges in logbooks and reports.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Ambulated individuals with safe and effective strategies around home, public and medical locations.
- Assisted with meal planning to meet nutritional plans.
- Transported clients to complete required tasks such as medical appointments and grocery shopping.
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
- Scheduled recurring service appointments to provide client care as needed.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Transported patients to and from medical, dental and personal care appointments.
- Provided ongoing compassionate patient care for each client.
- Built strong and trusting rapport with clients and loved ones.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
- Maintained network of connected caregivers to promote continuous professional development.
- Coordinated with doctors and registered nurses to develop care plans for patients.
Front Desk Manager, 06/2007 - 07/2009
Highgate Hotels – Philadelphia, PA,
- Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
- Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided concierge services for guests as needed.
- Created and optimized employee schedules to secure proper coverage for all shifts.
- Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Trained front office personnel in fire, life, and other emergency procedures.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Cashier, 02/2003 - 06/2007
Southern Auto Group – Virginia Beach, VA,
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Operated cash register, collected payments and provided accurate change.
- Welcomed customers, offering assistance to help find necessary store items.
- Inspected items for damage and obtained replacements for customers.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Properly verified customer identification for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved issues with cash registers, card scanners and printers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Associate of Science: Justice Studies, Expected in 05/2016
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Southern New Hampshire University - Hooksett, NH
GPA:
- National Society of Leadership and Success Member
Certification: Medical Assisting, Expected in 12/2020
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MedCerts - Livonia, MI,
GPA:
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