Personal Care Assistant Resume Example Company Name

PERSONAL CARE ASSISTANT

Summary

Compassionate Personal Care Aide with 11 years of experience working with developmentally delayed patients. Known for providing individualized and thorough care and dedicated to long-term patient success. I am however ready to begin a new career path and I believe your industry will be the right fit for me. I am a fast learner and willing to train for multiple tasks.

Skills

Compassionate patient care
Adaptable under pressure
Behavior redirection
Household organization
Client relationship management
Tact and diplomacy
Proper phone etiquette

Administrative support specialist
Business correspondence
Cash management experience
Coordination skills
Active listening
Client satisfaction

Experience

Personal Care Assistant, Company Name, July 2009-CurrentCity, State

Helped clients maintain daily living standards by assisting with personal hygiene needs.
Recorded client status progress and challenges in logbooks and reports.
Monitored vital signs and medication use, documenting variances and concerning responses.
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Assisted with meal planning to meet nutritional plans.
Transported clients to complete required tasks such as medical appointments and grocery shopping.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Scheduled recurring service appointments to provide client care as needed.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Transported patients to and from medical, dental and personal care appointments.
Provided ongoing compassionate patient care for each client.
Built strong and trusting rapport with clients and loved ones.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Maintained network of connected caregivers to promote continuous professional development.
Coordinated with doctors and registered nurses to develop care plans for patients.

Front Desk Manager, Company Name, June 2007-July 2009City, State

Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Managed customer complaints and rectified issues to complete satisfaction.
Provided concierge services for guests as needed.
Created and optimized employee schedules to secure proper coverage for all shifts.
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Trained front office personnel in fire, life, and other emergency procedures.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
Managed tasks and responsibilities for front office employees when the team was understaffed.
Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.

Cashier, Company Name, February 2003-June 2007City, State

Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Promoted specific item options to drive sales and achieve add-on purchases.
Operated cash register, collected payments and provided accurate change.
Welcomed customers, offering assistance to help find necessary store items.
Inspected items for damage and obtained replacements for customers.
Scanned customer purchases, supporting transactions to streamline sales process.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Resolved issues with cash registers, card scanners and printers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Education and Training

Associate of ScienceJustice Studies, , , Southern New Hampshire University, , CityStateMay 2016

National Society of Leadership and Success Member

CertificationMedical Assisting, , MedCerts , , CityDecember 2020

Resume Overview

School Attended

Southern New Hampshire University
MedCerts

Job Titles Held:

Personal Care Assistant
Front Desk Manager
Cashier

Degrees

Associate of Science
Certification

Personal Care Assistant Resume Example

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