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personal care assistant resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Community integration
  • Automotive expertise
  • Tactful Communication
  • Compassionate Care
  • Stress management
  • Client rapport
  • Flexible schedule and availability
  • Verbal and written communication skills
  • Lead prospecting
  • Staff Training
  • Sales expertise
  • Product promotions
  • Customer Relations
  • Problem solving strength
  • Client Service
  • Interpersonal communication skills
Work History
05/2020 to Current
Personal Care Assistant Geisinger Luzerne, PA,
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Scheduled and accompanied clients to medical appointments.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Monitored and assisted residents through individual service plans.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Maintained frequent supervision of residents unable to call for assistance.
09/2019 to 03/2020
Resident Care Aide Common Spirit Roseburg, OR,
  • Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Monitored and assisted residents through individual service plans.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Remained alert to problems or health issues of clients and competently responded.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
06/2016 to 10/2018
Sales and Service Representative Teleperformance Sumner, GA,
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Created and executed reorganization plan, training and development programs and implemented process improvements.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
Education
Expected in to to
No Degree: Exercise Science
Bushnell University - Eugene, OR,
GPA:
  • Received Track and Field scholarship, completing one year of collegiate competition top 10 in conference.
Expected in 07/2018 to to
High School Diploma:
East Linn Christian Academy - Lebanon, OR,
GPA:

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Resume Overview

School Attended

  • Bushnell University
  • East Linn Christian Academy

Job Titles Held:

  • Personal Care Assistant
  • Resident Care Aide
  • Sales and Service Representative

Degrees

  • No Degree
  • High School Diploma

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