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Personal Care Assistant Resume Example

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PERSONAL CARE ASSISTANT
Skills

Personal Care Qualities

  • Chronic disease management
  • Direct Patient Care
  • Nutrition planning
  • Compassionate care
  • Client rapport
  • Case Management
  • Medical Records Management
  • Indirect Patient Care
  • Physical therapy administration
  • Travel administration
  • Infection Control and Aseptic Procedures
  • Compassionate Care
  • Patient Management
  • Patient Bathing
  • Patient Care
  • Allergy Management
Professional Summary

Polite, professional and kind. Aiming to leverage my abilities to successfully fill the Personal Care/ Home Health Care role for you, or your Company. Frequently praised as adaptable by my peers, I can be relied upon to help loved ones achieve their goals. Proactive Personal Care Assistant with skill for building client rapport through tact and compassionate communication. Committed to addressing client needs and building foundation of habits to increase comfort and independence.

Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Cross-trained, multi-functioning professional with 15 years of experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management, and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments.

Work History
Personal Care Assistant, 08/2015 to Current
Company Name - City, State
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Planned activities to encourage movement, stretching and strength building.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Scheduled daily and weekly care hours for client caseload.
  • Recorded status and duties completed in logbooks for management.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
Assistant Manager, 11/2016 to 11/2018
Company Name - City, State
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Compile and balance cash receipts at the end of the day or shift.
  • Perform various financial activities such as cash handling, deposit preparation, and payroll.
  • Supervise and participate in kitchen and dining area cleaning activities.
  • Estimate ingredients and supplies required to prepare a recipe.
  • Resolve customer complaints regarding food service.
  • Control inventories of food, equipment, small-ware, and liquor, and report shortages to designated personnel.
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
  • Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
  • Forecast staff, equipment, and supply requirements based on a master menu.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
  • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
  • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
  • Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
  • Record production, operational, and personnel data on specified forms.
  • Develop equipment maintenance schedules and arrange for repairs.
  • Evaluate new products for usefulness and suitability.
  • Present bills and accept payments.
  • Conduct meetings and collaborate with other personnel to plan menus, serving arrangements, and related details.
  • Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to hospital patients.
  • Develop departmental objectives, budgets, policies, procedures, and strategies.
  • Supervised employeesade sure all shift duties were performed efficiently Morning booksMade sure all money and product were where they were suppose to be to begin each day.InventoryOrderingCustomer Service.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan budgets and authorize payments and merchandise returns.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Examine products purchased for resale or received for storage to assess the condition of each product or item.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Keep records of purchases, sales, and requisitions.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored employee performance and developed improvement plans.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Coached team on effective upselling and cross-selling methods.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted Manager in interview process of prospective employees and provided feedback.
Sandwich Artist, 03/2004 to 11/2017
Company Name - City, State
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Assisted guests, including offering personable greetings and taking orders.
  • Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Processed payments and counted change to complete transactions.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Efficiently prepared sandwiches and other menu items for guests.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Customer Service Representative, 03/2007 to 08/2008
Company Name - City, State
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.
  • Processed customer order, quote and return transactions and offered additional products and services to increase revenue.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
  • Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions.
  • Maintained organized and secure customer files to facilitate customer support and follow-up.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Education
GED: : 03/2007Hastings Literacy Program - City
Some College (No Degree): : Business Administration And ManagementColorado Technical University - City, State
Reference

Will provide Personal and Professional Reference upon request

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Resume Overview

School Attended

  • Hastings Literacy Program
  • Colorado Technical University

Job Titles Held:

  • Personal Care Assistant
  • Assistant Manager
  • Sandwich Artist
  • Customer Service Representative

Degrees

  • GED : : 03/2007
    Some College (No Degree) : : Business Administration And Management

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