personal care assistant resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Friendly and reliable female offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Security-conscious and customer-focused cashier with top-notch teamwork and interpersonal communication skills. Kept cash drawers accurate and secure with smooth payment processing and maximized loss prevention methods. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Dedicated and responsible retail professional with demonstrated skills in processing payments, restocking shelves and promoting sale items. Proficient in handling cash and store merchandise and adept at offering every customer upbeat and knowledgeable support.
Skills
Bedside Care
First Aid Certification
Behavior Redirection
Ability to Lift Clients
Social Perceptiveness
Client Records Management
Client Requirements
Attentive to People
Compassionate Patient Care
Personal Grooming Care
Household Cleaning
Remote Video Conferencing
Word Processing
Education
Strayer UniversityWashington, DCExpected in 06/2023 ā āBachelor of Science: - GPA:
Summit Academy Opportunities Industrialization CenterMinneapolis, MNExpected in 04/2017 ā āGED: - GPA:
Certifications
PCA - Personal Care Aide
Licensed PCA-Over five years in experience
Excellent Customer Service Skills
Very attentive and fast learner
Friendly and pro-active
Highly ambitous
Work History
Addus Homecare Corporation - Personal Care Assistant Battle Creek, MI, 06/2018 - 04/2022
Assisted with daily living activities, running errands and household chores.
Remained alert to problems or health issues of clients and competently responded.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Planned, prepared and served meals and snacks according to prescribed diets.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Transported individuals to events and activities, medical appointments and shopping trips.
Documented residents' mental status, sleep and eating patterns in medical record books.
Scheduled and accompanied clients to medical appointments.
Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Ran errands for patients, did shopping, and picked up other necessities.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Collected and authorized payments of guests.
Worked closely with shift manager to solve problems and handle customer concerns.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked identification for proof-of-age for alcohol and tobacco sales.
Operated cash register to record transactions accurately and efficiently.
Performed cash, card and check transactions to complete customer purchases.
Reviewed weekly sales ads and monitored price changes.
Maintained current knowledge of store promotions and highlighted sales to customers.
Monitored self-checkout systems and provided assistance or intervention where required.
Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Solicited customers to purchase loyalty and item protection plans, successfully bringing in $ 400 per month in new revenue.
Lifted up to 40 pounds at once.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Mercury Printing - Bindery City, STATE, 10/2010 - 01/2015
Rotated merchandise and displays to feature new products and promotions.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Managed overstocking, restocking and inventory control procedures during first and peak season shift.
Lubricated, cleaned and performed minor repairs to machine parts to keep machines in working condition.
Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
Checked all finished products to detect and correct uneven paper edges and dimensional errors.
Used large-volume hand machine punch and staplers to punch holes into paper sheets.
Used glue machines to glue endpapers, bindings, backings and signatures.
Operated gold, silver and colored foil and stamping machines to emboss lettering, designs and numbers on book covers.
Checked final products for quality and durability, ensuring high-quality and long-lasting work.
Trained new hires in quality and productivity standards to maximize team effectiveness.
Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads, and corrected problems prior to customer delivery.
Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.
Trimmed book edges using cutting machines and hand cutters.
Maintained continuous bindery machine functionality by adjusting rounding forms and creasing rams to meet job specifications.
Stayed up-to-date on modern bindery techniques to meet market demands and increase quality output.
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Resume Overview
School Attended
Strayer University
Summit Academy Opportunities Industrialization Center