(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Assertive with communication skills for any type of customer needs.

Team building with best communication and team member needs.

  • Progress documentation
  • Community integration
  • First aid and safety
  • Care plan assessment
  • State regulations knowledge
  • Meal Planning and Preparation
  • Infection Control and Aseptic Procedures
  • Patient Care
  • Cleaning
  • Bathing
  • Tactful Communication
  • Household Tasks
  • Compassionate Care
  • Medication Administration
  • Chronic disease management
Mt. Blue High School Farmington, Me, Expected in 06/2005 High School Diploma : - GPA :
Work History
Capital Senior Living - Personal Care Assistant
Dayton, OH, 01/2021 - 09/2021

In home health needs an individual would need.

  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Remained alert to problems or health issues of clients and competently responded.
  • Entertained, conversed and Claire aloud to keep patients mentally alert.
Schlotzsky's Deli - Assistant Manager
Lanse, MI, 09/2019 - 01/2021
  • Managed 30+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored security and handled incidents calmly.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Dunkin' Brands - Assitant Manager/Manager of Operations
City, STATE, 02/2007 - 04/2019
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Helped build and review master service agreements for work eligibility.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reviewed shift reports to understand current numbers and trends.
  • Spearheaded department training for appraisals of new components.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees by morning afternoon and night shifts, taking into account customer traffic and employee strengths.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class A work.
  • Reported issues to higher management with great detail, resulting in warnings or terminations.

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School Attended

  • Mt. Blue High School

Job Titles Held:

  • Personal Care Assistant
  • Assistant Manager
  • Assitant Manager/Manager of Operations


  • High School Diploma

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