LiveCareer-Resume

personal care assistant resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Compassionate patient care
  • Medication management
  • Household organization
  • Meal planning
  • Adaptable under pressure
  • Client relationship management
  • Proper phone etiquette
  • Medication administration
  • Coordination skills
  • Wound care
  • Cash management experience
  • Client satisfaction
  • Physical therapy
Experience
Personal Care Assistant, 06/2020 to Current
Options Residential, Inc.Rosemount, MN,
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Assisted with meal planning to meet nutritional plans.
  • Worked with supervisory medical staff to review cases and improve care.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Recorded client status progress and challenges in logbooks and reports.
  • Transported clients to complete required tasks such as medical appointments and grocery shopping.
  • Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
  • Planned daily activities to allow clients opportunities for light exercise.
  • Transported patients to and from medical, dental and personal care appointments.
  • Built strong and trusting rapport with clients and loved ones.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Provided ongoing compassionate patient care for each client.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
Customer Service Associate, 08/2017 to 05/2019
Capitol Federal Savings BankTopeka, KS,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Processed customer account changes, using [Software].
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Customer Service Cashier, 05/2013 to 01/2015
Raising Cane'sNorman, OK,
  • Greeted customers warmly and responded to requests for information.
  • Redeemed coupons and cross-sold products.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Arranged updated promotional displays every [Timeframe].
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Helped customers find specific products, answered questions and offered advice.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education and Training
GED: , Expected in 01/2010
Pelham High School - Pelham, NH
GPA:

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Resume Overview

School Attended

  • Pelham High School

Job Titles Held:

  • Personal Care Assistant
  • Customer Service Associate
  • Customer Service Cashier

Degrees

  • GED

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