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Personal Care Assistant Resume Example

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Megan
Collins
Professional Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Skills
  • Patient Care
  • Cleaning
  • Patient Management
  • Infection Control and Aseptic Procedures
  • Medical Records Management
  • Stress management
  • Direct Patient Care
  • Compassionate Care
  • Medical office administration
  • Chronic disease management
  • Patient Assessments
  • Medication Administration
  • Behavior Management
  • Medical chart documentation
  • Light cleaning
  • Project planning
  • Medication Management
  • Filing and data archiving
  • Wound care maintenance
  • Schedule Management
  • Childcare experience
  • Meeting planning
  • Errands
Education
North Iredell High SchoolCity, State07/2012Diploma
Work History
Company Name - Personal Care Assistant
City, State
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Recorded status and duties completed in logbooks for management.
  • Scheduled and accompanied clients to medical appointments.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Remained alert to problems or health issues of clients and competently responded.
  • Conferred with Job title to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
  • Completed regular check-ins and progress report for each client.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Scheduled daily and weekly care hours for client caseload.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Planned activities to encourage movement, stretching and strength building.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Monitored and assisted residents through individual service plans.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
Company Name - Customer Care Representative
City, State
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Achieved long-term business objectives by analyzing customer feedback for process improvements.
  • Assisted call-in customers with questions and orders.
  • Entered customer data into company databases, including demographics and preferences.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Logged call information and solutions provided into Software database.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
  • Responded to customer needs through competent customer service and prompt problem-solving.
Company Name - Kennel Assistant
City, State
  • Kept animals clean and free of contaminants to promote optimal health.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
  • Managed breeding programs while factoring in issues such as animal age and readiness.
  • Administered care for animals and reported signs of illness, disease, and injury to veterinarians.
  • Managed specific animal diets varying in substance, nutrients and types in consultation with veterinarian.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Monitored kennels for toy safety and removed choking hazards.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Performed grooming activities including baths, trimming nails, and shaving for boarded and hospitalized animals.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
  • Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
  • Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
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Resume Overview

School Attended

  • North Iredell High School

Job Titles Held:

  • Personal Care Assistant
  • Customer Care Representative
  • Kennel Assistant

Degrees

  • Diploma

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