personal care assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Award winning, passionate customer service representative from an award winning organization. Continuous Recognition for being compassionate and going the extra mile personally, professionally and through various volunteer roles while maintaining and balancing the goals of the organization. Tech savvy utilizing over fifty programs and applications including two full system conversions. Working knowledge of Office 365, Sharepoint and Teams. Quality control minded with highly specific documentation from both financial and medical backgrounds. Known for grace and diffusion during emotionally charged situations as well as the go to team member for clientele needing additional support and comfort on any level. Decades of experience coordinating the running of a household, managing and acquiring rental properties, caring for other's children and volunteering while some of the time owning an event specific floral shop and other work outside of the home. Promotions offered at each position. Presentation experience through volunteer affiliations as well as expos representing St. Mary's Bank.

I left the bank in 2021 to care for my granddaughter during her tiny stage but am eager to rejoin the workforce and was elated with the prospect of joining Phaneuf in a role that speaks to my innate compassionate. After some research of the quality of services Phaneuf provides, I am certain the relationship would be mutually beneficial. The emphasis of authenticity, inclusion, focus, taking utmost care of clients, employees and the community and the word fanatic as a description to your level of customer service did not go unnoticed. Regardless of the outcome of my application, I wish you many more generations of success providing such a passionate and impactful service to the community.

  • Inside Relationship Building & Client Relationship Management: Personal & Business to Business
  • Critical Thinking & Conflict Resolution
  • Documentation Management and Quality Control
  • Social Perceptiveness
  • Supervision & Leadership, Training & Development
  • Organizational Skills
  • Team Building
  • Reliable & Trustworthy
  • Proven Sales Record: Personal & Business to Business
  • Tech Savvy
Personal Care Assistant, 01/1988 to Current
Trinity Health CorporationMorrison, IL,
  • Provided ongoing compassionate patient care for each client keeping improved patient outlook at the core.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Completed scheduled patient check-ins and progress reports for clients.
  • Transported patients to medical, dental and personal care appointments.
  • Implemented care plan and directions for individuals with disabilities and memory challenges and implemented creative and individual methods of keeping patients on board and on track.
  • Coordinated and supported individual needs both physically and emotionally, observing for changes in either and reported and adjusted accordingly through a whole team approach for optimal care.
Sales and Service Representative, 06/2010 to 07/2021
Afmic American Family Mutual Insurance Company, S.I.Las Vegas, NV,
  • First round recipient and inspiration for a company-wide award recognizing above and beyond service as repeatedly expressed by customers (members).
  • Retention go-to representative during challenging company-wide systems conversions, navigating the issues in such a way to regain or retain member loyalty.
  • Business to business specialist for award winning business to business organization.
  • 100% scores on a thirty two point Mystery Shopper evaluation system via in-person shops, over the phone and through email or chat.
  • Trainer for turning problems into sales.
  • Consistently exceeded outside sales goals and self initiated sales techniques newsletter for team goal oriented bonus programs.
  • Foraged and maintained deep connections with members while opening accounts and processing loan applications, uncovering additional financial needs, loan closing, resolving issues, account reconciliation, preventative collections pathways, through a proven onboarding method.
  • Demonstrated understanding of and adherence to extensive federal and state regulations for financial industries.
  • Mastered thirty plus software programs including entire system conversions simultaneously and trained coworkers and members on use.
  • Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans. Observing trends in their answers was the inspiration to create a budgeting and financial literacy program to improve quality of financial life for many.
  • Participated in many optional off site events such as industry fairs, expos, student financial literacy programs and adult programs such as english as second language socials and immigrant financial stability seminars.
Production Manager, 10/2007 to 10/2010
Arrowhead ProductsLos Alamitos, CA,
  • Direct report to COO, CFO, CEO of startup of only seven managers to propel from 35k in sales to 10mil in three years as Inc 500 Internet Retailer of the Year during economic downturn of 2008.
  • Provided input for performance reviews and identified areas for additional improvement including training and development, safety, systems both physical and electronic just to scratch the surface.
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue, manage materials and customize for special orders and corporate branding requests across all departments.
  • Reviewed key performance indicators daily and made necessary adjustments to increase production as well as meet challenging, ever-changing demands.
  • Attended trade shows, assisted with brand development, product selection and was artistic director in their extended absence.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Identified staffing and capital needs, collected relevant data and wrote justifications for established needs.
  • Kept permits current and accurate for legally-sound operations.
  • Contributed to new plant startup and implementation of processes for carving out additional departments as the company grew.
Education and Training
Associate of Science: Business Administration And Management, Expected in 05/1994 to Endicott College - Beverly, MA
  • Summa cum laude graduate with distinction from the honors program
  • Resident Assistant Organization Co-President, Business Club Treasurer, Class Officer
  • Commencement committee, Peer Tutor: English as a second language, Library Assistant, Residential Assistant, choir, intramural sports
  • Dean's List Honoree throughout
  • Merit based scholarship recipient for scholastic and sports achievements
  • Personal Care Aide (PCA): Right At home
  • Floral Design: Rittner's School of Floral Design, Boston MA
  • Permaculture Design Certificate: Midwest Permaculture of Illinois

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Resume Overview

School Attended

  • Endicott College

Job Titles Held:

  • Personal Care Assistant
  • Sales and Service Representative
  • Production Manager


  • Associate of Science

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