Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Dedicated and hardworking with the drive to succeed.
Highlights
Results-oriented
Time management
Professional and mature
Strong problem solver
Resourceful
Self-starter
Strong interpersonal skills
Dedicated team player
Self-directed
Accomplishments
Successfully planned and executed lunches and special events for groups of 10 + employees. Coordinated all department functions for groups 10 + employees. Increased office organization by developing more efficient filing system.
Experience
01/2014 to 05/2014
Personal and Home Care AideArchdiocese Of San Antonio – La Coste, TX,
Frequently commended for maintaining the safety, respect and dignity of residents.
Coordinated with registered nurses to develop care plans for patients
Cleaned and sterilized instruments and disposed of contaminated supplies.
Ensured efficacy of treatments through monitoring of treatment regimens.
Maintained patient privacy and confidential patient information.
Tested patients' blood glucose levels.
Worked as part of team to execute proper care of body mechanics and safety of patient.
Provided primary resident care and assistance with daily living activities.
09/2012 to 01/2014
Child Care ProviderArchdiocese Of San Antonio – Pleasanton, TX,
Organized activities that developed children’s physical, emotional and social growth.
Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
Instructed children in health and personal habits including eating, resting and toilet habits.
Redirected children to encourage safe, positive behaviors.
Made nutritious snacks and meals for 2 children.
Physically and verbally interacted with children throughout the day.
Established and maintained a safe play environment for the children.
Stayed current on all toy and child-related recalls and safety warnings.
Used clear communication and professionalism to develop constructive relationships with families.
10/2011 to 05/2012
Child Care ProviderThe Hertz Corporation – Urbandale, IA,
Implemented educational programs for 6-8 children.
Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
Incorporated music and art activities to encourage creativity and expression.
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Maintained daily records of activities, behaviors, meals and naps.
Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.
Encouraged early literacy through read-aloud time and alphabet games.
Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
Built stable, consistent and positive environment for 1-year old children.
09/2009 to 2011
CashierThe Hertz Corporation – Vadnais Heights, MN,
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
Processed merchandise returns and exchanges.
08/2007 to 04/2008
CashierGiant Eagle – Middlefield, OH,
Answered customers’ questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Maintained visually appealing and effective displays for the entire store.
Marked clearance products with updated price tags.
08/2006 to 07/2007
Pharmacy TechnicianMatlack Pharmacy – City, STATE,
Entered new patient profiles and prescriptions into medication input software system.
Provided friendly customer service at prescription drop-off and pick-up counters.
Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Strictly maintained customer and patient confidentiality.
Retrieved, counted and measured drugs and capped and uncapped vials and bottles.
Promptly referred all doctors’ calls and customers’ medical questions to the pharmacist on duty.
Labeled all products appropriately, including cautionary and auxiliary labels.
Followed state and federal record keeping guidelines for legend drugs and controlled substances.
Education
Expected in
Associate Degree Program: Secondary Education Cumberland County College - Vineland, NJ GPA:
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