PCA/Residential House Manager Resume Example

I managed 8 residential homes for Mentally ill and physically dependant adults.

• Encouraged residents to independently interact with others, make decisions and participate in community activities, including Day Habilitation activities and personal activities.
• Initiated resident transfers to other programs to better meet needs.
• Scheduled medical appointments with doctors and provided safe transportation for numerous residents to and from all medical appointments.
• Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
• Monitored performance of 20 plus-staff members to gauge work efficiency and improve overall productivity.
• Communicated with families or advocates to discuss resident needs and progress.
• Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
• Maintained records for resident funds, bank accounts and petty cash.
• Coordinated community activities to promote social skills and community participation.
• Administered and allocated budget to control costs and optimize use of resources.
• Performed monthly budget analysis to document petty cash and expenses.
• Assisted 20 plus residents by educating individuals on life and social skills, daily hygiene and nutrition.
• Collaborated with treating psychiatrist to develop individual service plans for each resident.
• Conversed with residents to promote social interaction and reinforce positive behaviors.
• Updated, developed and implemented individual treatment plans and discharge plans by collaborating with case managers.
• Resolved concerns regarding staff, residents and all aspects of care to maintain standards throughout group home.
• Utilized computer and client books to maintain confidential records, including progress toward goals, goal planning and resident assessments.
• Supervised 8 group homes for 24 residents with behavioral and developmental disabilities issues by motivating direction of over 30 staff-member team.
• Hired, interviewed and trained new staff members and created staff schedules.
• Instituted check systems to oversee proper storage and disposal of medications and residents' nutritional needs and special diets.
• Reported, investigated and followed up on abuse and neglect cases.
• Established positive therapeutic relationships with residents by planning activities in home and community.
• Managed daily needs of 24 neurodiversity individuals through budget management, menu planning, activity planning and transportation coordination.

I was in charge of a 16 bed facility for mentally ill patients that resided on property

• Planned and prepared workflow schedules, delegating tasks for 10-member team.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Oversaw team development according to industry service standards to further customer loyalty.
• Delegated daily tasks to team members to optimize group productivity.
• Assisted in evaluating employee performance and cultivating improvement initiatives.
• Managed personnel scheduling, facilitating adequate coverage to meet demand.
• Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Planned optimal meals based on established nutritional plans.
• Monitored infection control procedures to verify facility-wide health and safety.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
• Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
• Dressed, groomed and fed patients with limited physical abilities to support basic needs.
• Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
• Monitored client behaviors and emotional states, reporting concerns to owner and documenting information in files.
• Attended to patients in 16-bed unit, continuously checking on needs and maintaining high standards of patient care.
• Administered medications and educated patients and families on correct at-home administration.
• Assisted in charting for medical recordkeeping, keeping detailed records before, during and after switch.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
• Engaged with patient family and friends to provide courteous, efficient visit experience.
• Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

• Rotated inventory from oldest to newest to maintain fresh stock.
• Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
• Assessed, optimized and elevated operations to target current and expected demands.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
• Restocked inventory upon shipment arrival and checked merchandise into system to maintain accurate records.
• Trained employees on store security, monetary procedures and customer service expectations.
• Reduced process lags by effectively managing 12 employees for productivity, efficiency and improvement.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Corrected operational discrepancies by developing and executing process improvements.
• Reorganized sales floor to optimize customer flow and improve product visibility.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Oversaw POS operations and cash management to reduce errors.
• Hired, trained, evaluated performance and enforced disciplinary actions for associates.
• Contributed to merchandising ideas at team sales meetings to increase sales.
• Maintained current accounts and deposited funds to keep on-site cash low.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Built loyal customer base by delivering excellent service and stocking in-demand products.
• Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Updated store pricing, signage and merchandising to promote specials, sales and discounts.
• Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
• Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
• Fostered healthy team environments to promote collaboration and boost productivity.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
• Strengthened work flow productivity by hiring, managing and developing top talent.