LiveCareer-Resume

pca personal care assistant resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

A highly talented Office Support/ Manager with experience delivering tasks on time, accurately and exceeding client expectations. Extremely organized with strong skills in data entry/ computer work, communication, customer support, and typing 57 WPM while always ensuring confidentiality and accuracy. Authorized to work in the US for any employer

Skills
  • Medication Management
  • Compassionate Patient Care
  • Service Documentation
  • Personal Service
  • Service Documentation
  • Client Records Management
  • Caring Companionship
  • Personal Hygiene Assistance
  • Patient Ambulation
  • Household Cleaning
  • Physical Stamina
  • Diet and Nutrition
  • Supportive Personality
  • Relationship Building
  • Clear Communication
  • Social Perceptiveness
  • Problem Identification
  • Decision Making
  • Progress Tracking
  • Adaptable Under Pressure
  • Household Organization
  • Tact and Diplomacy
  • Product and Service Understanding
  • Consumer Behavior
  • Reliable and Punctual
  • Warm Calling
  • Cold Calling
  • Email and Telephone Etiquette
  • Information Confidentiality
  • Customer Service
  • Lead Management
  • Attention to Detail
  • Data Entry
  • Appointment Scheduling
  • Documentation and Reporting
  • Script Use
  • Verbal and Written Communication
  • Script Reading
  • Adaptability and Dependability
  • Remote Access Call Center Software
  • Speech Clarity
  • Active Listening
  • Documentation and Recordkeeping
  • CRM and Office Management Software
  • Project Planning
  • Problem Resolution
  • Work Planning and Prioritization
  • Complex Problem Solving
  • Team Leadership
  • Managing Operations and Efficiency
  • Technical Proficiency
  • Teamwork and Collaboration
  • Scheduling and Coordinating
  • Administration and Reporting
  • Proposal Writing
  • Scheduling and Calendar Management
  • File and Data Retrieval Systems
Experience
PCA Personal Care Assistant, 07/2022 - Current
Bios Corporation Edmond, OK,
  • Assist disabled individual with daily living needs in their home
  • Accurate documentation
  • Assist with consumer taking meds
  • General cleaning and cooking, basic household chores
  • Assist with running errands for consumer
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Provided ongoing compassionate patient care for each client.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Identified needs of customers promptly and efficiently
Office Manager, 01/2021 - 07/2022
Hill International, Inc. Miami, FL,

  • Provided guidance and supervision to ensure needs for congregation events and church are always met
  • Worked with Pastor and staff in the achievement of goals and doctrine of the church
  • Responsible for upkeep of church equipment and properties, including computers, books, and phones.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Scheduled and confirmed appointments and meetings for management team.
  • Scheduled and confirmed appointments.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
Paid Fundraiser, 04/2018 - 06/2022
Integral Resources Inc. City, STATE,
  • Raised awareness and attracted donors through marketing campaigns.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Understood and followed oral and written directions.
  • Expanded bottom-line profit opportunities, cold-calling and following up with leads to secure new revenue.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Documented sales call data in company software.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
  • Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
  • Collaborated with new customers to give details about company offerings.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
Education and Training
Technical Training in Office Technology / Accounting: , Expected in 01/2023
-
Job Point - , MO
GPA:
Status -
High School diploma: General Studies, Expected in 05/1998
-
David H. Hickman High School - , MO
GPA:
Status -

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Resume Overview

School Attended

  • Job Point
  • David H. Hickman High School

Job Titles Held:

  • PCA Personal Care Assistant
  • Office Manager
  • Paid Fundraiser

Degrees

  • Technical Training in Office Technology / Accounting
  • High School diploma

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