Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Detailed when reviewing instructions and plan of care to appropriately administer medications and treatments.Highly capable Personal Assistant skilled at prioritizing tasks with ease. Bringing 1+ year of experience supporting executives with high-stress and high-profile patients. Detailed when reviewing instructions and medical charts to appropriately administer medications and treatments.
Skills
Flexible
Chauffeuring
Medical chart documentation
45 WPM typing speed
Microsoft word programs
Patient Care
Overnight shift leader
Wound care maintenance
Work History
08/2019 to CurrentPCA (personal Care Assistant)Accordcare, Llc | Raleigh, NC,
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
Maintained appropriate filing of personal and professional documentation
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
Recognized and reported abnormalities and/or changes in patients' health status to case manager
Performed household tasks such as laundry, dusting, washing dishes and vacuuming
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information
Transferred patient from bed to chair using gait belt and slide borders
Cared for patient during periods incapacitated, family disruption or convalescence; providing companionship, personal care and help in adjusting to new
Provided clients with Dementia/Alzheimer with compassionate, considerate assistance with hygiene, exercise, medication and communication
Supervised patient in taking medication
Monitored progress and documented any patient health status changes, keeping healthcare team updated
Assisted disabled and veteran clients
03/2018 to 04/2019PCA (personal Care Assistant )Uni-Select Inc. | Midland, TX,
Assisting veteran patients
Participated in Quality Assurance Programs
Ensured HIPAA Guidelines
Completed and submitted documentation in accordance with agency guidelines
Coordinates with the appropriate medical vendors to maintain the patients inventory of medical supplies and to ensure that all medical equipment is functioning properly
Transports the patient to and from the hospital for scheduled medical appointments as well as any emergencies
Prepares daily meals for the patient to ensure that the patient is eating properly
Assists the patient with getting in and out of the shower as well as getting dressed
Assisted disabled clients in any way necessary to facilitate independence and well-being
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
Worked to improve and enhance patient lives through effective and compassionate care
Scheduled and accompanied clients to medical appointments
07/2017 to 06/2018Customer Service RepresentativeHumana | City, STATE,
Inbound Contacts Representative that addressed customer needs, answer complex benefit questions, and educated members
Answered incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Impacted the company’s bottom line by problem solving and turning frustrated clients into repeat customers
Recorded details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Collected customer feedback and made process changes to exceed customer satisfaction goals at a high percentage
02/2014 to 09/2015SERVICE REPRESENTATIVE oF tHE YOUTH DEPARMENT Department Of Childern And Family Sevices | City, STATE,
Detailed program operations and participant activities with comprehensive recordkeeping
Identified service gaps and located needed resources for individuals, including housing, work placement and other support
Worked with clients to improve life choices and maximize benefits of programs
Educated potential participants on available services and processes to engage in program
Spoke with high schools and small youth groups to expand community engagement and program outreach
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
08/2012 to 02/2014SERVICE REPRESENTATIVE oF tHE YOUTH DEPARMENTANTELOPE VALLY WORKSOURCE CENTER | City, STATE,
Received incoming calls and messages and addressed or triaged phone requests
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
Worked with youth that needed assessments, helping prepare youth for jobs teaching them how to create resumes, meetings quality standards for services, and evaluations
Crisis Intervention –Knowledge of principles, theories, models, and procedures for counseling of physical/mental/emotional/behavioral dysfunctions
Provided vouchers for food, clothing and bus fare
Lead youth in assisting with transitional housing
Communicated closely with other counselors to devise programs and activities based on developmental and academic levels
Provided guidance and advice to help cultivate self-esteem and community involvement
Supervised individuals in small group atmosphere to cultivate safety, independence and structure
Education
Expected in | NursingCollege of Southern Nevada, , GPA:
In progress 3.4 GPA
Expected in 6 2008High School Diploma | Lancaster High School, Lancaster, CAGPA:
Certifications
CPR Certified
First Aide
PCA Certified
Update Quantiferon
Skills
Flexible
Chauffeuring
Medical chart documentation
45 WPM typing speed
Microsoft word programs
Patient Care
Overnight shift leader
Wound care maintenance
Work History
08/2019 to CurrentPCA (personal Care Assistant)Angel Care Home Health | Las Vegas, NV
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
Maintained appropriate filing of personal and professional documentation
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
Recognized and reported abnormalities and/or changes in patients' health status to case manager
Performed household tasks such as laundry, dusting, washing dishes and vacuuming
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information
Transferred patient from bed to chair using gait belt and slide borders
Cared for patient during periods incapacitated, family disruption or convalescence; providing companionship, personal care and help in adjusting to new
Provided clients with Dementia/Alzheimer with compassionate, considerate assistance with hygiene, exercise, medication and communication
Supervised patient in taking medication
Monitored progress and documented any patient health status changes, keeping healthcare team updated
Assisted disabled and veteran clients
03/2018 to 04/2019PCA (personal Care Assistant )LOVE AND HEALTH LLC | as vegas, NV
Assisting veteran patients
Participated in Quality Assurance Programs
Ensured HIPAA Guidelines
Completed and submitted documentation in accordance with agency guidelines
Coordinates with the appropriate medical vendors to maintain the patients inventory of medical supplies and to ensure that all medical equipment is functioning properly
Transports the patient to and from the hospital for scheduled medical appointments as well as any emergencies
Prepares daily meals for the patient to ensure that the patient is eating properly
Assists the patient with getting in and out of the shower as well as getting dressed
Assisted disabled clients in any way necessary to facilitate independence and well-being
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
Worked to improve and enhance patient lives through effective and compassionate care
Scheduled and accompanied clients to medical appointments
07/2017 to 06/2018Customer Service RepresentativeHumana | Las Vegas, NV
Inbound Contacts Representative that addressed customer needs, answer complex benefit questions, and educated members
Answered incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Impacted the company’s bottom line by problem solving and turning frustrated clients into repeat customers
Recorded details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Collected customer feedback and made process changes to exceed customer satisfaction goals at a high percentage
02/2014 to 09/2015SERVICE REPRESENTATIVE oF tHE YOUTH DEPARMENT Department Of Childern And Family Sevices | Lancaster , CA
Detailed program operations and participant activities with comprehensive recordkeeping
Identified service gaps and located needed resources for individuals, including housing, work placement and other support
Worked with clients to improve life choices and maximize benefits of programs
Educated potential participants on available services and processes to engage in program
Spoke with high schools and small youth groups to expand community engagement and program outreach
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
08/2012 to 02/2014SERVICE REPRESENTATIVE oF tHE YOUTH DEPARMENTANTELOPE VALLY WORKSOURCE CENTER | Lancaster, CA
Received incoming calls and messages and addressed or triaged phone requests
Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
Worked with youth that needed assessments, helping prepare youth for jobs teaching them how to create resumes, meetings quality standards for services, and evaluations
Crisis Intervention –Knowledge of principles, theories, models, and procedures for counseling of physical/mental/emotional/behavioral dysfunctions
Provided vouchers for food, clothing and bus fare
Lead youth in assisting with transitional housing
Communicated closely with other counselors to devise programs and activities based on developmental and academic levels
Provided guidance and advice to help cultivate self-esteem and community involvement
Supervised individuals in small group atmosphere to cultivate safety, independence and structure
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