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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Detailed when reviewing instructions and plan of care to appropriately administer medications and treatments.Highly capable Personal Assistant skilled at prioritizing tasks with ease. Bringing 1+ year of experience supporting executives with high-stress and high-profile patients. Detailed when reviewing instructions and medical charts to appropriately administer medications and treatments.

Skills
  • Flexible
  • Chauffeuring
  • Medical chart documentation
  • 45 WPM typing speed
  • Microsoft word programs
  • Patient Care
  • Overnight shift leader
  • Wound care maintenance
Work History
08/2019 to Current PCA (personal Care Assistant) Accordcare, Llc | Raleigh, NC,
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
  • Maintained appropriate filing of personal and professional documentation
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information
  • Transferred patient from bed to chair using gait belt and slide borders
  • Cared for patient during periods incapacitated, family disruption or convalescence; providing companionship, personal care and help in adjusting to new
  • Provided clients with Dementia/Alzheimer with compassionate, considerate assistance with hygiene, exercise, medication and communication
  • Supervised patient in taking medication
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated
  • Assisted disabled and veteran clients
03/2018 to 04/2019 PCA (personal Care Assistant ) Uni-Select Inc. | Midland, TX,
  • Assisting veteran patients
  • Participated in Quality Assurance Programs
  • Ensured HIPAA Guidelines
  • Completed and submitted documentation in accordance with agency guidelines
  • Coordinates with the appropriate medical vendors to maintain the patients inventory of medical supplies and to ensure that all medical equipment is functioning properly
  • Transports the patient to and from the hospital for scheduled medical appointments as well as any emergencies
  • Prepares daily meals for the patient to ensure that the patient is eating properly
  • Assists the patient with getting in and out of the shower as well as getting dressed
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Scheduled and accompanied clients to medical appointments
07/2017 to 06/2018 Customer Service Representative Humana | City, STATE,
  • Inbound Contacts Representative that addressed customer needs, answer complex benefit questions, and educated members
  • Answered incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Impacted the company’s bottom line by problem solving and turning frustrated clients into repeat customers
  • Recorded details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Collected customer feedback and made process changes to exceed customer satisfaction goals at a high percentage
02/2014 to 09/2015 SERVICE REPRESENTATIVE oF tHE YOUTH DEPARMENT Department Of Childern And Family Sevices | City, STATE,
  • Detailed program operations and participant activities with comprehensive recordkeeping
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support
  • Worked with clients to improve life choices and maximize benefits of programs
  • Educated potential participants on available services and processes to engage in program
  • Spoke with high schools and small youth groups to expand community engagement and program outreach
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
08/2012 to 02/2014 SERVICE REPRESENTATIVE oF tHE YOUTH DEPARMENT ANTELOPE VALLY WORKSOURCE CENTER | City, STATE,
  • Received incoming calls and messages and addressed or triaged phone requests
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
  • Worked with youth that needed assessments, helping prepare youth for jobs teaching them how to create resumes, meetings quality standards for services, and evaluations
  • Crisis Intervention –Knowledge of principles, theories, models, and procedures for counseling of physical/mental/emotional/behavioral dysfunctions
  • Provided vouchers for food, clothing and bus fare
  • Lead youth in assisting with transitional housing
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels
  • Provided guidance and advice to help cultivate self-esteem and community involvement
  • Supervised individuals in small group atmosphere to cultivate safety, independence and structure
Education
Expected in | Nursing College of Southern Nevada, , GPA:

In progress 3.4 GPA

Expected in 6 2008 High School Diploma | Lancaster High School, Lancaster, CA GPA:
Certifications
  • CPR Certified
  • First Aide
  • PCA Certified
  • Update Quantiferon
Skills
  • Flexible
  • Chauffeuring
  • Medical chart documentation
  • 45 WPM typing speed
  • Microsoft word programs
  • Patient Care
  • Overnight shift leader
  • Wound care maintenance
Work History
08/2019 to Current PCA (personal Care Assistant) Angel Care Home Health | Las Vegas, NV
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
  • Maintained appropriate filing of personal and professional documentation
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information
  • Transferred patient from bed to chair using gait belt and slide borders
  • Cared for patient during periods incapacitated, family disruption or convalescence; providing companionship, personal care and help in adjusting to new
  • Provided clients with Dementia/Alzheimer with compassionate, considerate assistance with hygiene, exercise, medication and communication
  • Supervised patient in taking medication
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated
  • Assisted disabled and veteran clients
03/2018 to 04/2019 PCA (personal Care Assistant ) LOVE AND HEALTH LLC | as vegas, NV
  • Assisting veteran patients
  • Participated in Quality Assurance Programs
  • Ensured HIPAA Guidelines
  • Completed and submitted documentation in accordance with agency guidelines
  • Coordinates with the appropriate medical vendors to maintain the patients inventory of medical supplies and to ensure that all medical equipment is functioning properly
  • Transports the patient to and from the hospital for scheduled medical appointments as well as any emergencies
  • Prepares daily meals for the patient to ensure that the patient is eating properly
  • Assists the patient with getting in and out of the shower as well as getting dressed
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Scheduled and accompanied clients to medical appointments
07/2017 to 06/2018 Customer Service Representative Humana | Las Vegas, NV
  • Inbound Contacts Representative that addressed customer needs, answer complex benefit questions, and educated members
  • Answered incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Impacted the company’s bottom line by problem solving and turning frustrated clients into repeat customers
  • Recorded details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Collected customer feedback and made process changes to exceed customer satisfaction goals at a high percentage
02/2014 to 09/2015 SERVICE REPRESENTATIVE oF tHE YOUTH DEPARMENT Department Of Childern And Family Sevices | Lancaster , CA
  • Detailed program operations and participant activities with comprehensive recordkeeping
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support
  • Worked with clients to improve life choices and maximize benefits of programs
  • Educated potential participants on available services and processes to engage in program
  • Spoke with high schools and small youth groups to expand community engagement and program outreach
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
08/2012 to 02/2014 SERVICE REPRESENTATIVE oF tHE YOUTH DEPARMENT ANTELOPE VALLY WORKSOURCE CENTER | Lancaster, CA
  • Received incoming calls and messages and addressed or triaged phone requests
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
  • Worked with youth that needed assessments, helping prepare youth for jobs teaching them how to create resumes, meetings quality standards for services, and evaluations
  • Crisis Intervention –Knowledge of principles, theories, models, and procedures for counseling of physical/mental/emotional/behavioral dysfunctions
  • Provided vouchers for food, clothing and bus fare
  • Lead youth in assisting with transitional housing
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels
  • Provided guidance and advice to help cultivate self-esteem and community involvement
  • Supervised individuals in small group atmosphere to cultivate safety, independence and structure

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Resume Overview

School Attended

  • College of Southern Nevada
  • Lancaster High School

Job Titles Held:

  • PCA (personal Care Assistant)
  • PCA (personal Care Assistant )
  • Customer Service Representative
  • SERVICE REPRESENTATIVE oF tHE YOUTH DEPARMENT
  • SERVICE REPRESENTATIVE oF tHE YOUTH DEPARMENT

Degrees

  • Some College (No Degree)
  • High School Diploma

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