PCA Resume Example Jefferson County Homemakers

PCA

Summary

Passionate [Job Title] dedicated to responding to patients with promptness and empathy. Diligent and focused with over [Number] years of experience in hospital settings. Talented at maintaining charts, performing wound irrigation and coordinating equipment set-up. Dedicated [Job Title] committed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.

Skills

Insurance practices
Healthcare operations
Claims processing
Interdepartmental collaboration
Organizational skills
Organizational standards
Conflict mediation
Documentation procedures expert
Helping with medication

Grooming and bathing assistance
Performing patient intakes
Calm and level-headed under duress
Able to lift 40 pounds
General housekeeping ability
Quick problem solver
Preparing meals
Infection control procedures

Experience

PCA|Jefferson County Homemakers - Brookville, PA|11/2019 - 09/2020

Promoted patient comfort by quickly responding to calls and handling diverse needs.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Cashier|Dollar General - Fayetteville, NC|01/2019 - 04/2019

Assisted with purchases, locating items and signing up for rewards programs.
Scanned customer purchases, supporting transactions to streamline sales process.
Processed returned items in accordance with store policy.
Helped customers find specific products, answered questions and offered advice.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Processed customer payments quickly and returned exact change and receipts.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Inspected items for damage and obtained replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Increased sales [Number]% by suggesting specific purchases to customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Resolved issues with cash registers, card scanners and printers.
Received payments for [Product or Service] and issued receipts.
Learned roles of other departments to provide coverage and keep store operational.
Operated cash register, collected payments and provided accurate change.
Processed [Number] transactions per day with exceptional accuracy.
Properly verified customer identification for alcohol or tobacco purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Promoted specific item options to drive sales and achieve add-on purchases.

Retail Merchandiser|Driveline Retail Services - Fayetteville, NC|03/2018 - 09/2018

Updated store planograms in collaboration with management.
Highlighted differences between competitor brands and managed product lines through innovative merchandising campaigns.
Increased store sales [Number]% by cross-selling complementary items.
Established and maintained proper high traffic displays, resulting in [Number]% in increased sales.
Designed [Type] and [Type] displays to make store experience interactive and engaging.
Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
Monitored and managed stock and pricing for [Number] product lines.
Used creative merchandising technique to highlight managed brands and draw comparisons to competitor products.
Reorganized sales floor to promote sales, displaying high demand products in prime locations.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across [Number] locations.
Verified correct display signage for products and sales promotions to keep patrons aware.
Created visual displays to showcase products in interactive and engaging way.
Upheld stock levels and pricing for multiple product lines.
Displayed products to drive sales, using knowledge of consumer and market trends.
Displayed appropriate signage for products and sales promotions to inform customers of best deals.
Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Placed prices and descriptive signage to enhance displays and promote items.
Updated seasonal displays such as windows and mannequins to highlight current product lines.
Displayed promotional material such as signs and banners.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Customer Service Representative|Circle K Corp. - Fayetteville, NC|08/2017 - 03/2018

Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Reviewed account and service histories to identify trends and issues.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Educated customers on special pricing opportunities and company offerings.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Set up and activated customer accounts to maintain QA satisfaction levels.
Consulted with customers to determine best methods to resolve service and billing issues.
Documented conversations with customers to track requests, problems and solutions.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Interviewed customers regarding [Type] issues and reported feedback to management team.
Worked with [Job title] to develop customer service improvement initiatives.
Delivered service and support to each customer, paving way for future business opportunities.

Education and Training

Punxsutawney Area High School||Punxsutawney, PA|06/1994High School Diploma

Accomplishments

Improved departmental collaboration by opening up communication channels and increasing transparency.
Increased quality of care by developing new tracking and assessment methods.
Spearheaded initiative to improve [Area].

Resume Overview

Companies Worked For:

Jefferson County Homemakers
Dollar General
Driveline Retail Services
Circle K Corp.

School Attended

Punxsutawney Area High School

Job Titles Held:

PCA
Cashier
Retail Merchandiser
Customer Service Representative

Degrees

High School Diploma

PCA Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

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