Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Flexible hard worker ready to learn and contribute to team success.

  • Decision Making
  • Clear Communication
  • Facilities Inspection
  • Equipment Maintenance
  • Equipment Purchasing
  • Conflict Resolution
  • Personnel Problem Management
  • Report Preparation
  • Furniture Cleaning
  • Problem Solving
  • Work Inspection
  • Stock Planning
  • Laundry and Dry Cleaning
  • Employee Work Scheduling
  • Linens Management
  • Stock Inventory Management
  • Creative Thinking
  • Team Guidance and Motivation
  • Data Analysis
  • Carpet Cleaning
  • Customer Relations
  • Microsoft Office
PCA , 07/2014 to 09/2021
New England Baptist HospitalDedham, MA,
  • Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
  • Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
  • Planned and prepared meals meeting patients' nutritional requirements.
  • Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
  • Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
  • Supported treatment goals by helping clients with prescribed medication, exercises and ambulations.
  • Monitored, measured and documented patients' vital signs in [System].
  • Assisted nursing staff with diverse care needs of [Type] patients.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Restocked unit frequently with necessary medical supplies.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Kept instruments and equipment clean and sanitized.
  • Assisted with patient admissions, discharges and transfers.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Assisted patients with essential ambulatory care for transport to and from facility.
  • Responded to bell or light signal calls to assist patients with needs.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Assisted and supported physicians performing procedures.
Guest Experience Representative, 02/2019 to 11/2019
RatnerWoodridge, IL,
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Handled telephone inquiries and responded to customer requests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Facilitated front desk operations for busy high-volume hotel.+
Deep Cleaner/Room Inspector, 02/2015 to 12/2016
Edgewater Hotel And Water ParkCity, STATE,
  • Entered room inspection issues and discrepancies into property management system.
  • Taught cleaning procedures to housekeeping staff.
  • Checked quality of guest room restocking by reviewing toiletries, amenities and furnishings.
  • Maintained business cleanliness protocols by inspecting guest rooms.
  • Assisted guests with requests by communicating with other team members.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Organized supplies for use based on expected customer needs.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Education and Training
High School Diploma: , Expected in 06/2013
Hermantown High School - Duluth MN,

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School Attended

  • Hermantown High School

Job Titles Held:

  • PCA
  • Guest Experience Representative
  • Deep Cleaner/Room Inspector


  • High School Diploma

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