Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Summary
Flexible hard worker ready to learn and contribute to team success.
Skills
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Experience
PCA , 07/2014 to 09/2021
New England Baptist Hospital – Dedham, MA,
New England Baptist Hospital – Dedham, MA,
- Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
- Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
- Planned and prepared meals meeting patients' nutritional requirements.
- Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
- Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
- Supported treatment goals by helping clients with prescribed medication, exercises and ambulations.
- Monitored, measured and documented patients' vital signs in [System].
- Assisted nursing staff with diverse care needs of [Type] patients.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Restocked unit frequently with necessary medical supplies.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Kept instruments and equipment clean and sanitized.
- Assisted with patient admissions, discharges and transfers.
- Organized games and other activities to engage clients and offer mental stimulation.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Assisted patients with essential ambulatory care for transport to and from facility.
- Responded to bell or light signal calls to assist patients with needs.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Notified senior staff of patient emergencies to optimize outcomes.
- Assisted and supported physicians performing procedures.
Guest Experience Representative, 02/2019 to 11/2019
Ratner – Woodridge, IL,
Ratner – Woodridge, IL,
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Handled telephone inquiries and responded to customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Responded to guests, including email, telephone and in-person inquiries.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Facilitated front desk operations for busy high-volume hotel.+
Deep Cleaner/Room Inspector, 02/2015 to 12/2016
Edgewater Hotel And Water Park – City, STATE,
Edgewater Hotel And Water Park – City, STATE,
- Entered room inspection issues and discrepancies into property management system.
- Taught cleaning procedures to housekeeping staff.
- Checked quality of guest room restocking by reviewing toiletries, amenities and furnishings.
- Maintained business cleanliness protocols by inspecting guest rooms.
- Assisted guests with requests by communicating with other team members.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Organized supplies for use based on expected customer needs.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Education and Training
High School Diploma: , Expected in 06/2013
Hermantown High School - Duluth MN,
Hermantown High School - Duluth MN,
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Resume Overview
School Attended
- Hermantown High School
Job Titles Held:
- PCA
- Guest Experience Representative
- Deep Cleaner/Room Inspector
Degrees
- High School Diploma
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