Dynamic restaurant professional with [Number] years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Adaptable [Job Title] offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Competent and capable team member in FOH and BOH operations. Bringing [Number] years of experience with [Type] food service.
Skills
Menu memorization
Point of Sale (POS) system operations
Effective sales techniques
High-volume dining
Safe food handling
Relationship management
Dish preparation
Sales techniques
Seating assignment preparation
Effective customer upselling
Conflict and dispute resolution
Food inspection
Prompt table clearance
Menu knowledge
Food safety understanding
Bussing expertise
Check payment processing
Service prioritization
Liquor, wine and food service
Hors-d'oeuvres service
Dining customer service
Price memorization
Buffet setup and takedown
Regulatory compliance
Table setting arrangements
Education and Training
Potosi High SchoolPotosi, MOExpected in 01/1982 ā āGED: - GPA:
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming.
Monitored vital signs and medication use, documenting variances and concerning responses.
Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Worked with supervisory medical staff to review cases and improve care.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Coordinated with doctors and registered nurses to develop care plans for patients.
Worked to improve patient outlook and daily living through compassionate care.
Transported patients to and from medical, dental and personal care appointments.
Monitored clients' progress to report necessary changes.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Administered all necessary medications as directed by care plan.
Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Maintained clean and well-organized environment to promote client happiness and safety.
Effectively controlled the release of proprietary and confidential information for general client lists.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Successfully led key projects which resulted in [positive outcome].
Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
Taught regional phlebotomy clinics and seminars for new and prospective phlebotomists.
Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Monitored multiple databases to keep track of all company inventory.
Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
Served as high school student body president after being elected student council representative.
Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review [Timeframe].
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Worked with supervisory medical staff to review cases and improve care.
Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
Coordinated with doctors and registered nurses to develop care plans for patients.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Maintained clean and well-organized environment to promote client happiness and safety.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming.
Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
Monitored clients' progress to report necessary changes.
Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Monitored vital signs and medication use, documenting variances and concerning responses.
Worked to improve patient outlook and daily living through compassionate care.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Rapid Roberts - Cashier City, STATE, 04/2011 - 09/2013
Helped customers find specific products, answering questions and offering advice.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Assisted customers with account updates, new service additions and promotional offers.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Drove sales and add-on purchases by promoting specific item options to customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Built relationships with strategic partners leading to business development opportunities.
Processed returned items in accordance with store policy.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Properly verified customer identification for alcohol or tobacco purchases.
Served needs of as many as [Number] patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
Increased sales [Number]% by suggesting specific purchases to customers and [Action].
Worked closely with front-end staff to assist customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
Processed customer payments quickly and returned exact change and receipts.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Welcomed customers, offering assistance to help find necessary store items.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Compiled and updated client data to track payments trends and support accurate accounting.
Shoneys - Server Cashier City, STATE, 03/2008 - 04/2011
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Checked order accuracy and food quality before delivering to customers.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Maintained accuracy while handling payments of up to $[Amount], giving change and printing receipts with [Type] system.
Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
Prepared salads and appetizers to back up kitchen staff.
Designed custom private function and banquet packages to accommodate groups of up to [Number], including business dinners, sales presentations, club meetings, weddings and charity events.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Served plated dinners, buffet style dinners and passed hors d'ouevres for parties of [Number] to [Number].
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Increased sales of key menu items through effective upselling.
Answered phones politely and promptly, accurately recording and confirming reservations.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
Calculated charges, issued table checks and collected payments from customers.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
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