Energetic, dedicated to efficient and effective collaboration between care teams, patients and families. I am an outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions.
Hardworking and reliable, with strong ability too multi task an learn things quickly. Offering communication , patience and loyalty. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Healthcare operations
Organizational standards
Nursing
Conflict mediation
Organizational skills
Preparing meals
Quick problem solver
Quality assurance controls
Able to lift [Number] pounds
General housekeeping ability
Grooming and bathing assistance
Helping with medication
Calm and level-headed under duress
Education and Training
Troy High SchoolTroy, NYExpected in 07/2012 ā āHigh School Diploma: - GPA:
Experience
Country Meadows Retirement Communities - PCA Hershey, PA, 09/2020 - Current
Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Supported unit efficiency by maintaining current and accurate clerical paperwork.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Played games, including [Type] and [Type], with patients on [Timeframe] basis to boost mood, improve memory and provide light entertainment.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Performed minor housekeeping tasks, including [Action] and [Action] to keep patient areas clean and sanitized.
Used hospital devices, including [Type] and [Type] devices to transport and lift patients.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Helped average of [Number] customers per day by responding to inquiries and locating products.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Prepared cash deposits up to $[Amount] with zero discrepancies.
Won store sales competition for [Task], resulting in [Result].
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Educated customers on product and service offerings.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Recommended optimal merchandise based on customer needs and desires.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Tully's - Take Out Specialist Watertown, NY, 06/2015 - 07/2017
Used multiple resources and tools for evaluating and presenting solutions.
Provided advanced support for [Type] projects with strong documentation, reporting and customer service skills.
Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
Listened to clients' needs and assisted with identifying and securing appropriate services.
Stayed up to date on latest market trends, standard practices and compliance requirements in [Industry].
Recorded and reported job-related activities, findings, discrepancies and decisions.
Took samples of water from boilers and cooling towers to perform standardized tests.
Managed procedures for start-up, daily operations and shutdowns.
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