Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
I am Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies. I'm also a enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. I am also a hardworking entrepreneur
with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Accustomed to facilitating accurate inventory counts and maintaining current warehouse records.
Skills
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Experience
02/2018 to Current
PCA Brookdale Senior Living – Greenwood Village, CO,
- Oversaw, directed and hired household staff, including nannies, housekeepers and chefs.
- Liaised between doctors and patients about care plans, progress and changing health conditions.
- Cared for wounds by changing bandages, dressings and binders to promote healing.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Communicated client project requirements to vendors and contractors to ensure client satisfaction.
- Organized personal and professional calendars.
- Leveraged personal and professional networks to secure new clients and to ensure client needs are met.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
- Checked mail, shopped for groceries and handled bill payments.
- Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
- Managed household budgets and allocated expenditures for groceries, property and home maintenance and bill payments.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Prepared food and helped patients eat to support healthy nutrition.
06/2014 to 11/2016
Overnight Stocker Wegmans Food Markets – Stella Niagara, NY,
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
- Assessed floor displays to determine which merchandise required restocking.
- Updated signage to reflect current prices and help promote target merchandise.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Verified invoices against delivered merchandise to check shipment accuracy.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Reviewed current planograms and end cap placements to properly merchandise items.
- Frequently communicated with vendors to determine backorder availability and future inventory.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Used pallet jacks to load, unload and move heavy products.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Picked up all boxes and related trash from the sales floor.
- Secured products when transporting to different areas of store to prevent merchandise damage.
- Helped customers complete purchases, including processing payments and bagging items.
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Assisted customers based on currently available product, promotional and policy information.
- Removed outdated and overripe items from stock to eliminate health risks.
01/2014 to 07/2015
Medical Transportation Driver Veyo – Butler, WI,
- Sanitized medical equipment and inside of vehicle after each transport to avoid spread of germs.
- Prioritized incoming requests for transportation depending upon criticality of patient condition.
- Documented each transport, including patient name, mileage and services rendered.
- Identified maintenance issues and notified mechanics to schedule repair.
- Checked vehicle fluid levels before and after each shift, topping off coolant, gasoline and oil.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Created agendas and communication materials for team meetings.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Performed site evaluations, customer surveys and team audits.
- Improved customer satisfaction by finding creative solutions to problems.
- Answered 3 calls per hour to answer customer questions.
11/2009 to 02/2013
Call Center Representative Northrim Bancorp, Inc. – Kodiak, AK,
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Reviewed account and service histories to identify trends and issues.
- Educated customers on special pricing opportunities and company offerings.
Education and Training
Expected in 05/2018
Associate of Applied Science: Health Information Technology
Southwest Mississippi Community College - Summit, MS
Southwest Mississippi Community College - Summit, MS
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Resume Overview
School Attended
- Southwest Mississippi Community College
Job Titles Held:
- PCA
- Overnight Stocker
- Medical Transportation Driver
- Call Center Representative
Degrees
- Associate of Applied Science
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