Patient Servicing Representative resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
To obtain a position that will enable me to use my strong leadership, organizational, and technical skills. Dynamic Physical Science Teacher with strong classroom management skills demonstrated through 4+ years classroom experience. Special Education Teacher - Counselor - Community Organizer Experienced 8th grade teacher with excellent parent-teacher communication record and student motivation techniques.
  • Strong collaborator
  • Diverse classroom settings
Work History
06/2008 to Current
Patient Servicing Representative Boys & Girls Clubs Of Metro Atlanta Canton, GA,
  • Interviewed "self-pay" patients in Cleveland Clinic hospitals for Medicaid and hospital financial assistance program determination.
  • Worked with hospital social workers to assess on a case by case basis, patient's potential eligibility and barriers to submission.
  • Obtained, documented, scanned and submit all verification documentation to appropriate county office.
  • Hospital liaison for obtaining Medicaid pending numbers for patient placement into area skilled nursing facilities.
  • Determined additional state and county specific programs beneficial to patients and assisted with orientation and sign up for these programs.
  • Performed quarterly in-service presentations to potentially eligible patients referred by the hospital's financial counselors.
  • Participated in Cleveland Clinic health fairs by delivering informative information on Social Security & Medicaid to the public.
  • Participated in annual volunteering events with an emphasis on fund raising for various causes.
01/2006 to 03/2007
Computer Lab Instructor Tsm Springfield, VA,
  • Performed new student orientation/intake and current skills assessment Instructed (disabled, handicapped, and career transitioning) youth and adult students through introductory, intermediate, and advanced levels of the Microsoft Office Suite, job skills, and keyboarding.
  • Administered weekly data entry progress reports and tracked results.
  • Administered, reviewed, and recorded Microsoft Office comprehensive exam results.
  • Participated in staffings with counselors and students to discuss progress, goals, and job readiness.
  • Submitted weekly reports to employment counselors and funding sources (BWC, BVR, and ODJFS) for student review.
  • Assisted in placement and job search for graduate students.
  • Assisted in mock interview preparation for current and graduate students.
  • Assisted students in cover letter and resume creation.
  • Assisted in new student recruitment efforts through open houses and career fairs.
  • Assisted in the planning, organization, and implantation of open houses and car.
2006 to 2007
Instructor/Trainer , ,
  • Organizational: Tracking account caseload and resolving discrepancies for quality audits at Human Arc from 2008 to the present.
  • Technical: Manipulated and edited electronic billing templates for providers through "back-end mapping" at Web MD from 1999 to 2001.
03/2002 to 08/2004
Customer Relations Representative Accentcare City, STATE,
  • Through BETS system processed primary care physician changes.
  • Reviewed co-pays and accessed patient accounts.
  • Ordered new ID cards for members.
  • Researched various claims inquiries and explanation of benefit.
  • Documented positive and negative feedback via the IMAX system.
  • Orientation of new members to various plans and services.
  • Handled billing and account inquiries of walk in members.
06/1999 to 06/2001
Medical Helpdesk Representative City, STATE,
  • Installed and tested Unix based electronic medical billing software on and off site.
  • Assisted various medical billing agents by troubleshooting e-billing software.
  • Denied claims research.
  • Assisted clients with basic PC hardware (modems and printers) and Microsoft Windows support.
  • Performed back end mapping adjustments to design templates of e-claims.
  • Facilitated departmental quality assurance through replacement and backup training.
Expected in May 1999
Bachelor of Science: Health Education
Mayville State University - Mayville, ND
Expected in
N.E.S.T.A Certified Personal Fitness Trainer November 2003 PC Specialist Certification JPC Learning Center February 2006:
- ,
  • Student government representative
  • CPR Certified

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Resume Overview

School Attended

  • Mayville State University

Job Titles Held:

  • Patient Servicing Representative
  • Computer Lab Instructor
  • Instructor/Trainer
  • Customer Relations Representative
  • Medical Helpdesk Representative


  • Bachelor of Science
  • N.E.S.T.A Certified Personal Fitness Trainer November 2003 PC Specialist Certification JPC Learning Center February 2006

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