Patient Servicing Representative resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
To obtain a position that will enable me to use my strong leadership, organizational, and technical skills. Dynamic Physical Science Teacher with strong classroom management skills demonstrated through 4+ years classroom experience. Special Education Teacher - Counselor - Community Organizer Experienced 8th grade teacher with excellent parent-teacher communication record and student motivation techniques.
Skills
Strong collaborator
Diverse classroom settings
Work History
06/2008 to Current
Patient Servicing RepresentativeBoys & Girls Clubs Of Metro Atlanta – Canton, GA,
Interviewed "self-pay" patients in Cleveland Clinic hospitals for Medicaid and hospital financial assistance program determination.
Worked with hospital social workers to assess on a case by case basis, patient's potential eligibility and barriers to submission.
Obtained, documented, scanned and submit all verification documentation to appropriate county office.
Hospital liaison for obtaining Medicaid pending numbers for patient placement into area skilled nursing facilities.
Determined additional state and county specific programs beneficial to patients and assisted with orientation and sign up for these programs.
Performed quarterly in-service presentations to potentially eligible patients referred by the hospital's financial counselors.
Participated in Cleveland Clinic health fairs by delivering informative information on Social Security & Medicaid to the public.
Participated in annual volunteering events with an emphasis on fund raising for various causes.
01/2006 to 03/2007
Computer Lab InstructorTsm – Springfield, VA,
Performed new student orientation/intake and current skills assessment Instructed (disabled, handicapped, and career transitioning) youth and adult students through introductory, intermediate, and advanced levels of the Microsoft Office Suite, job skills, and keyboarding.
Administered weekly data entry progress reports and tracked results.
Administered, reviewed, and recorded Microsoft Office comprehensive exam results.
Participated in staffings with counselors and students to discuss progress, goals, and job readiness.
Submitted weekly reports to employment counselors and funding sources (BWC, BVR, and ODJFS) for student review.
Assisted in placement and job search for graduate students.
Assisted in mock interview preparation for current and graduate students.
Assisted students in cover letter and resume creation.
Assisted in new student recruitment efforts through open houses and career fairs.
Assisted in the planning, organization, and implantation of open houses and car.
2006 to 2007
Instructor/Trainer – , ,
Organizational: Tracking account caseload and resolving discrepancies for quality audits at Human Arc from 2008 to the present.
Technical: Manipulated and edited electronic billing templates for providers through "back-end mapping" at Web MD from 1999 to 2001.
03/2002 to 08/2004
Customer Relations RepresentativeAccentcare – City, STATE,
Through BETS system processed primary care physician changes.
Reviewed co-pays and accessed patient accounts.
Ordered new ID cards for members.
Researched various claims inquiries and explanation of benefit.
Documented positive and negative feedback via the IMAX system.
Orientation of new members to various plans and services.
Handled billing and account inquiries of walk in members.
06/1999 to 06/2001
Medical Helpdesk Representative – City, STATE,
Installed and tested Unix based electronic medical billing software on and off site.
Assisted various medical billing agents by troubleshooting e-billing software.
Denied claims research.
Assisted clients with basic PC hardware (modems and printers) and Microsoft Windows support.
Performed back end mapping adjustments to design templates of e-claims.
Facilitated departmental quality assurance through replacement and backup training.
Education
Expected in May 1999
Bachelor of Science: Health Education Mayville State University - Mayville, ND GPA:
Expected in
N.E.S.T.A Certified Personal Fitness Trainer November 2003
PC Specialist Certification JPC Learning Center February 2006: - , GPA:
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Resume Overview
School Attended
Mayville State University
Job Titles Held:
Patient Servicing Representative
Computer Lab Instructor
Instructor/Trainer
Customer Relations Representative
Medical Helpdesk Representative
Degrees
Bachelor of Science
N.E.S.T.A Certified Personal Fitness Trainer November 2003
PC Specialist Certification JPC Learning Center February 2006