Dependable team member with 20 years of medical office and customer service experience. Talented at supporting office operations and physicians by coordinating and safely documenting patient information, assisting in patient appointment and billing medical claims appropriately. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Extensive training in:
Microsoft Office, MS Word, Excel and Access Internet Explorer, Outlook Express, QuickBooks
CPR and BLS certified
Multi-line phone systems, switchboard and predictive dialer systems Medical Office software including-Mysis, Athena, Centricity, PPM, Powerchart, Availity, Zirmed, Emdeon, CMS, NextGen, Passport and CSnap Collection software programs: Accurint, Zabasearch, Merlin, Lexis Nexis, Experian, Transunion eScan, Equifax Ohio Medicaid billing system-MITS, Indiana Medicaid billing system-Interchange, Florida Medicaid billing system
HIPAA and FDCPA compliance officer
Pacer Case locator for bankruptcy filed accounts
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