SEARCH

Patient Services Coordinator III Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
PATIENT SERVICES COORDINATOR III
Summary

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Skills
  • Multi-line telephone skills
  • Efficient and accurate
  • Open and clear communicator
  • Professional and polished presentation
  • Multitasking and prioritization
  • Flexible
  • Organization and efficiency
  • Detail-oriented
Experience
Novant Health | Charlotte, VTPatient Services Coordinator III 12/2016 - Current
  • Communicated with patients with compassion while keeping medical information private.
  • Delivered income records, balance sheets and medical documents to board to keep executives informed of all potential financial issues.
  • Handling appointment scheduling and answers incoming calls from healthcare providers and patients.
  • Reschedules patients to accommodate clinic schedules and assists referral physicians and other healthcare providers.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Delivered expert administrative support each day, including processing all of the paperwork, appointment requests and payments coming through a busy medical office.
  • Entering demographic and insurance information into POS software program.
Carolina Neurology Clinic | Charlotte, NCClinical Medical Assistant Extern11/2017 - 01/2018
  • Educated patients about medications, procedures and physician's instructions.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Positioned patients for optimal comfort before procedures.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Assisted with technical treatments and entered information in patient records and charts.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Scheduled appointments for patients via phone and in person.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Harris Teeter | Charlotte, NCPharmacy Technician10/2016 - 04/2017
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
  • Received, reviewed, dispensed and labeled over 80 to 150 prescriptions daily with expert accuracy.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Supported the pharmacist in preparing 80 to 150 prescriptions daily.
Education and Training
Brightwood College | CharloteDiploma in Medical Assistant 01/2018
South Piedmont Community College | Polkton, NCAssociate of Science in Diagnostic Medical Sonography
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Novant Health
  • Carolina Neurology Clinic
  • Harris Teeter

School Attended

  • Brightwood College
  • South Piedmont Community College

Job Titles Held:

  • Patient Services Coordinator III
  • Clinical Medical Assistant Extern
  • Pharmacy Technician

Degrees

  • Diploma in Medical Assistant
    Associate of Science in Diagnostic Medical Sonography

Similar Resumes

View All
Patient-Service-Coordinator-III-resume-sample

Patient Service Coordinator III

Lexington, North Carolina