Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Compassionate Patient Services Coordinator equipped with top-notch administrative and customer service skills. Manages appointments and scheduling with organized approach. Proficient in coordinating insurance authorizations and maintaining medical records. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Skills
  • Medical terminology
  • Routing patient messages to Providers
  • Patient interviewing skills
  • Scheduling appointments
  • Verifying Insurance
  • Appointment confirmation
  • Problem resolution
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Flexible
Education and Training
Grace Baptist School Marlinton, WV, Expected in 06/1988 High School Diploma : - GPA :

BVS Performance Solutions, 45+Annual Training Courses

Corporate Online Training Courses, 20+ Quarterly and Annual

Certified Teller Training

Med Terms I

Med Terms II

Experience
Novant Health - Patient Services Coordinator III
Pilot Mountain, NC, 01/2019 - Current
  • Oversee patient registrations by collecting information, verifying insurance and submitting paperwork.
  • Balance and reconcile cash drawer daily to maintain department's financial accuracy.
  • Answer telephone calls to schedule appointments and answer patient questions.
  • Document and manage patient information in computer system.
  • Answer patient questions and field complaints to resolve issues.
  • Support clinic operations using customer service skills and detailed system knowledge.
  • Schedule and confirm patient appointments with patients and healthcare professionals.
  • Access patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinate with patients and healthcare professionals to meet patient needs.
Wintrust Financial Corp. - Teller Supervisor
Chicago, IL, 01/2010 - 08/2018
  • Helped customers open and close accounts and make sound financial decisions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Verified amounts and integrity of every check or funds transfer.
  • Supplied tellers with coin and currency.
  • Balanced daily cash deposits and vault inventory.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Reported daily averages and shortages to operations department.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Processed cash withdrawals accurately and efficiently.
  • Prepared official checks for customer and internal bank needs.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Monarch Casino Black Hawk - Bank Teller
Black Hawk, CO, 07/2007 - 01/2010
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Explained bank services, financial products and applicable fees to customers.
  • Responded and assisted customers with account inquiries and updates.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Reconciled cash and checks against computer records at end of shift.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Entered transactions into computer and issued customer receipts.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Entered member transaction data into online banking software.
  • Adhered to financial services security and audit procedures.
  • Assessed daily reports and generated notification letters to delinquent account holders.
  • Maintained confidentiality of bank records and client information.
  • Trained employees on cash drawer operation.
  • Directed specific questions to appropriate branch personnel.

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Resume Overview

School Attended

  • Grace Baptist School

Job Titles Held:

  • Patient Services Coordinator III
  • Teller Supervisor
  • Bank Teller

Degrees

  • High School Diploma

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