Compassionate Patient Services Coordinator equipped with top-notch administrative and customer service skills. Manages appointments and scheduling with organized approach. Proficient in coordinating insurance authorizations and maintaining medical records. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
- Medical terminology
- Routing patient messages to Providers
- Patient interviewing skills
- Scheduling appointments
- Verifying Insurance
- Appointment confirmation
- Problem resolution
- Friendly, positive attitude
- Reliable and trustworthy
- Flexible
BVS Performance Solutions, 45+Annual Training Courses
Corporate Online Training Courses, 20+ Quarterly and Annual
Certified Teller Training
Med Terms I
Med Terms II
Pilot Mountain, NC, 01/2019 - Current
- Oversee patient registrations by collecting information, verifying insurance and submitting paperwork.
- Balance and reconcile cash drawer daily to maintain department's financial accuracy.
- Answer telephone calls to schedule appointments and answer patient questions.
- Document and manage patient information in computer system.
- Answer patient questions and field complaints to resolve issues.
- Support clinic operations using customer service skills and detailed system knowledge.
- Schedule and confirm patient appointments with patients and healthcare professionals.
- Access patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinate with patients and healthcare professionals to meet patient needs.
Chicago, IL, 01/2010 - 08/2018
- Helped customers open and close accounts and make sound financial decisions.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Verified amounts and integrity of every check or funds transfer.
- Supplied tellers with coin and currency.
- Balanced daily cash deposits and vault inventory.
- Managed customer referrals to help financial services team members capitalize on sales changes.
- Reported daily averages and shortages to operations department.
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Processed cash withdrawals accurately and efficiently.
- Prepared official checks for customer and internal bank needs.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Black Hawk, CO, 07/2007 - 01/2010
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Explained bank services, financial products and applicable fees to customers.
- Responded and assisted customers with account inquiries and updates.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Reconciled cash and checks against computer records at end of shift.
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
- Welcomed customers and offered pleasant service during entire transaction.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Entered transactions into computer and issued customer receipts.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Entered member transaction data into online banking software.
- Adhered to financial services security and audit procedures.
- Assessed daily reports and generated notification letters to delinquent account holders.
- Maintained confidentiality of bank records and client information.
- Trained employees on cash drawer operation.
- Directed specific questions to appropriate branch personnel.
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School Attended
- Grace Baptist School
Job Titles Held:
- Patient Services Coordinator III
- Teller Supervisor
- Bank Teller
Degrees
- High School Diploma
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