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patient services coordinator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Skilled Patient Services Coordinator and Administrative Assistant with billing and customer service experience. Manages appointments and scheduling with organized approach. Proficient in coordinating insurance authorizations and maintaining medical records. Organized and detail-oriented.

Skills
  • Registration and Scheduling appointments
  • Insurance Authorizations
  • Medical History Documentation
  • Billing Issue Resolution and Support
  • 62 WPM Typing Speed
  • Appointment Confirmation
  • Verbal and Written Communication
  • Microsoft Office, Accuity, and EHR
  • Check in and check out
  • Optometric tech: visual acuity, auto refracting, visual fields, OCT, retinal scans, and IOP checks
  • Medical Billing
  • Calm and Effective Under Pressure
  • Organized, Efficient and Detail-Oriented
Experience
Patient Services Coordinator, 01/2018 to Current
Jps Health NetworkFort Worth, TX,
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Answered over 50 telephone calls per day to schedule appointments and answer patient questions.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Referred patients to appropriate professionals and services.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled patient appointment and procedures.
Optometric Assistant, 04/2012 to 10/2022
Kalihi Palama Health CenterHonolulu, HI,
  • Supported optometrist with vision screenings, exams and prepping rooms and medical instruments.
  • Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
  • Reviewed medical records prior to patient appointments.
  • Calibrated ophthalmologic equipment and performed proper disinfection to maintain working order.
  • Examined eyes, under observation, with instruments and pharmaceutical agents to determine visual acuity.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Printed and filed examination data records according to HIPAA patient standards.
Administrative Assistant, 05/2002 to 09/2010
Paradigm Information ServicesVancouver, WA,
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Monitored mailroom equipment.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Received and routed incoming calls and correspondence to promote timely communication and took messages.
  • Met incoming guests and clients, offering immediate assistance.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Processed incoming mail and packages and placed envelopes in boxes for employees.
  • Managed cottage grocery budget, maintained records and tracked expenses to achieve financial targets.
  • Calculated and documented student payroll using Excel and distributed pay to students.
  • Recorded donor contributions.
Teacher, 09/1998 to 05/2002
Catholic Health InitiativeSan Augustine, TX,
  • Taught students subject-specific material, learning strategies and social skills.
  • Administered tests and assessed results to evaluate student understanding of material.
  • Worked with school administrators to develop classroom management policies for grade level.
  • Handled challenging classroom behaviors with positive and affirming techniques.
  • Created safe, nurturing environment of trust and respect.
  • Maintained safe, clean, and organized classroom environment.
  • Attended in-service training and professional development courses to stay on top of policy and education changes.
  • Involved parents in student education by cultivating strong relationships.
  • Arranged field trips as tool to provide students with real-world experiences.
  • Implemented multiple methods to improve student educational success.
  • Offered before and after-school tutoring for students needing extra help.
  • Inspired students to want to read by taking to library and helping to choose books.
  • Instructed after school language arts remedial class.
  • Invited guest speakers to classroom to excite and engage students.
Education and Training
Bachelor of Science: Education, Expected in 08/1983 to Tennessee Temple University - Chattanooga, TN
GPA:
  • Minor in Bible
  • Major in Elementary Education
  • Courses in office management
Activities and Honors

-Church pianist and web-master

-Hobbies include reading, crafting and motorcycle

riding

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Resume Overview

School Attended

  • Tennessee Temple University

Job Titles Held:

  • Patient Services Coordinator
  • Optometric Assistant
  • Administrative Assistant
  • Teacher

Degrees

  • Bachelor of Science

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