Skilled Patient Services Coordinator and Administrative Assistant with billing and customer service experience. Manages appointments and scheduling with organized approach. Proficient in coordinating insurance authorizations and maintaining medical records. Organized and detail-oriented.
Skills
Registration and Scheduling appointments
Insurance Authorizations
Medical History Documentation
Billing Issue Resolution and Support
62 WPM Typing Speed
Appointment Confirmation
Verbal and Written Communication
Microsoft Office, Accuity, and EHR
Check in and check out
Optometric tech: visual acuity, auto refracting, visual fields, OCT, retinal scans, and IOP checks
Medical Billing
Calm and Effective Under Pressure
Organized, Efficient and Detail-Oriented
Experience
Patient Services Coordinator, 01/2018 - Current Jps Health Network – Fort Worth, TX,
Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
Answered over 50 telephone calls per day to schedule appointments and answer patient questions.
Organized and maintained patient charts with proper classification and filing systems.
Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Answered patient questions and fielded complaints to resolve issues.
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Coordinated with patients and healthcare professionals to meet patient needs.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Documented and managed patient information in computer system.
Ran credit card batches and balanced deposits on daily basis.
Referred patients to appropriate professionals and services.
Checked daily doctor schedules and verified insurance.
Scheduled patient appointment and procedures.
Optometric Assistant, 04/2012 - 10/2022 Kalihi Palama Health Center – Honolulu, HI,
Supported optometrist with vision screenings, exams and prepping rooms and medical instruments.
Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
Reviewed medical records prior to patient appointments.
Calibrated ophthalmologic equipment and performed proper disinfection to maintain working order.
Examined eyes, under observation, with instruments and pharmaceutical agents to determine visual acuity.
Stocked clinical workstations and procedure rooms with necessary supplies.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Printed and filed examination data records according to HIPAA patient standards.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
