Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Motivated health science student with ambitious desire to change the world for the better. By way of 10+ years in the hospitality industry holding various leadership positions, was able to gain plethora of customer service knowledge and skills translatable to current clerical role in healthcare field. Goals for the next five years include but are not limited to:
• Transfer to Radford University Carilion to complete Bachelor’s degree in Healthcare Administration.
• Gain a mentor and as a result observational hours of practicing Physician’s Assistant
• Apply to PA school
• Volunteer in the Public Health sector to improve standards in Roanoke, VA
• Continued advancement along current professional trajectory

  • Appointment confirmation
  • Medical filing
  • Recording histories
  • Medical billing
  • Office administration
  • Scheduling appointments
  • First Aid/CPR
  • Leadership
  • Multitasking
Patient Services Coordinator, 07/2021 - Current
Encompass Health Marble Falls, TX,
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Answered over numerous telephone calls per day to schedule appointments and answer patient questions.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Referred patients to appropriate professionals and services.
  • Scheduled patient appointment and procedures.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Generated reports and statements each month to review outstanding balances and identify accounts in need of collection processing.
Bartender, 09/2018 - 06/2021
Tan-Tar-A Resort Osage Beach, MO,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Implemented special events to boost customer numbers and profits.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Certified Trainer, 12/2014 - 08/2017
Albany International Corporation Saint Stephen, SC,
  • Determined appropriate instructional plans based on personal strengths and training goals.
  • Devised skills assessments to measure performance and comprehension of program materials.
  • Organized supporting materials, tracking documents and related equipment.
  • Upheld class schedule and progressed students according to strict milestones.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Manager, 07/2011 - 12/2014
Fox Corporation Home Office, AL,
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Education and Training
Bachelor of Arts: Music Theory And Composition, Expected in
Berklee College of Music - Boston, MA
Associate of Science: Health Sciences, Expected in 05/2022
Virginia Western Community College - Roanoke, VA

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School Attended

  • Berklee College of Music
  • Virginia Western Community College

Job Titles Held:

  • Patient Services Coordinator
  • Bartender
  • Certified Trainer
  • Manager


  • Bachelor of Arts
  • Associate of Science

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