patient services coordinator resume example with 5 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Ambitious Secretary/Patient Care Coordinator with almost 4 years of SKILLS experience and passion for patient care industry. Personable, experienced with conflict resolution and sensitive to others' needs. Cash Handling File management Word processing Authorized to work in the US for any employer
Skills
Cash Handling
File management
Word processing
Scheduling
Sorting and labeling
Filing and data archiving
Customer relations and communications
Records management
Scheduling and calendar management
Report Development
Social media knowledge
Credit and collections
Health insurance
Team management
Operational improvement
Communications
Team building
Problem-solving skills
Social perceptiveness
Time management
Database administration
Accounting familiarity
Multi-line phone proficiency
Documentation and control
Customer and client relations
Recordkeeping
Program files maintenance
Report analysis
Project planning
Customer service
Organization
Relationship development
Problem resolution
Managed file details and organization throughout life cycle of record.
Maintained physical and computer-based filing systems.
Provided ongoing counseling to help patients deal with conditions and processes
Assisted patient's experience with FMLA/ disability and records release products and documentation.
Responded to customer concerns swiftly to maintain satisfaction.
Improved organizational filing systems for HIPPA/OSHA patient records, and documents.
Occupational Therapy Assistant, 06/2018 to Current Tidewater Orthopaedic Associates, Hampton, VA
Assisted patients with completing basic daily living activities such as grooming, dressing and self-
Feeding.
Administered tests to assess nature of disabilities and limits of function and personal capacities.
Implemented treatment interventions to support individual objectives in daily living, clinical,
Educational and vocational areas.
Educated patients and families on conditions, treatments and home exercises.
Provided support to help patients adjust to new physical or cognitive limitations.
Provided direct occupational therapy services in home/work settings.
Helped determine realistic treatment goals and adjusted steps based on patient progress.
Supported facility with administrative tasks such as scheduling appointments, mailing
Correspondence and answering telephone calls.
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record,
Consistently arriving to work ready to start immediately.
Helped improve fine motor, visual perception and sensory processing skills.
Conflict Management
Office Management
Quality Assurance
Agile
Guest Services
Explaining Policy and Procedures
Discipline and Feedback
Interpreting Physician Orders
Caring and Empathetic
Gathering Information From Patients
Balancing Daily Deposits
Documenting and Recording Information
Call Transfers
Demographics Information
Patient Needs Assessment and Referral
Communicating to Patients and Families
Calm and Effective Under Pressure
Resolving Problems
Registration and Scheduling
Insurance Information Collection
Database Search and Data Entry Skills
Patient Greeting
Providing Information and Resources
Insurance Verification
EPIC EMR
Multi-Line Telephone Systems
Reading Comprehension
Creative Solutions
Patient Appointment Management
Critical Thinking
MRI Scans
Work History
12/2021 to CurrentPatient Services CoordinatorPhysicians East | Kinston, NC,
Contacted insurance company to verify patient coverage before visit.
Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
Verified patient's insurance eligibility and benefits coverage through calling insurance company and insurance portals.
Scheduled appointments to enter appointment date and time into computerized scheduler.
Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
Inputted accurate patient insurance, billing and payment information in EClinical.
Respected patients by recognizing rights and maintaining confidentiality.
Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Collected patient co-pay and issued receipt to confirm payment.
Communicated with primary care offices and insurance companies to obtain authorization.
Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
Used EClinacals to maintain electronic patient files, successfully maintaining over hundreds of patient files.
Schedule diagnostic imaging including MRIS, CT scans, Ultrasounds, EMGs, etc.
Schedule physical therapy
Send outgoing referrals to rheumatologist, oncologist, podiatrist, etc.
06/2018 to CurrentFront Desk SecretarySt. Catherine Of Siena | Hauppauge, NY,
Customer relations and
Devoted to maintain outstanding attendance record, consistently communications arriving to work
ready to start immediately
Records management
Maintained transaction security by verifying payment cards against
Scheduling and calendar
identification
Management
Report Development
Greeted between 150-200 patients daily upon arrival, offered
Social media knowledge assistance and answered questions to build rapport and retention
Credit and collections
Maintained financial accuracy by collecting deposits, fees and
Health insurance payments
Team
management
Answered telephone calls to field inquiries from clients, vendors and
Operational improvement various
other callers seeking information
Communications
Greeted incoming visitors and customers professionally and
Team building provided friendly,
knowledgeable assistance
Problem-solving skills
Social perceptiveness
Managed 14 providers calendars to strategically coordinate
Time management appointments
Database administration
Kept reception area clean and neat to give visitors positive first
Accounting familiarity impression
Multi-line phone proficiency
Delivered administrative support to office staff, promoting
Documentation and control excellence in
office operations
Customer and client relations
Answered questions and addressed, resolved or escalated issues to
Recordkeeping management
personnel to satisfy customers
Program files maintenance
Provided administrative services, including phone and email
Report analysis correspondence, making
copies and handling incoming and
Project planning outgoing mail and faxes
Customer service
Organization
Oversaw record safety and security for data protection
Relationship development
Labeled digital files and document details using predetermined
Problem resolution naming
conventions
Gathered, sorted and scanned documents to enter into computer system
Provided access to records for digital and non-digital storage and retrieval
Collaborated with department and administrative leaders to understand file organization goals and
meet records management requirements
Managed file details and organization throughout life cycle of record
Maintained physical and computer-based filing systems
Provided ongoing counseling to help patients deal with conditions and processes
Assisted patient's experience with FMLA/ disability and records release products and documentation
Responded to customer concerns swiftly to maintain satisfaction
Improved organizational filing systems for HIPPA/OSHA patient records, and documents.
06/2018 to CurrentOccupational Therapy AssistantVeterans Health Administration | Fort Rucker, AL,
Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding
Administered tests to assess nature of disabilities and limits of function and personal capacities
Implemented treatment interventions to support individual objectives in daily living, clinical,
educational and vocational areas
Educated patients and families on conditions, treatments and home exercises
Provided support to help patients adjust to new physical or cognitive limitations
Provided direct occupational therapy services in home/work settings
Helped determine realistic treatment goals and adjusted steps based on patient progress
Supported facility with administrative tasks such as scheduling appointments, mailing correspondence
and answering telephone calls
Maintained excellent attendance record, consistently arriving to work on time
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record,
consistently arriving to work ready to start immediately
Helped improve fine motor, visual perception and sensory processing skills.
Education
Expected in to to High School Diploma | Kecoughtan High School, Hampton, VAGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.