patient services coordinator resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Profile

Goal-driven Health Administration undergraduate with over two years of proven ability to deliver exemplary level of services to patients, as a Patient Services Coordinator. Organized and efficient individual with excellent problem-solving skills and ability to prioritize diverse tasks. Recognized for inspiring team members to excel and encouraging creative work environments. Issued an Administrator in Training license by the Board of Long-Term Care Administrators in Virginia. Strongly interested in applying as a Human resources administrative assistant within the company.

Relevant Skills
  • Teamwork/ Collaboration
  • Strong interpersonal skills
  • Ability to communicate effectively at all levels, and able to verbally brief and articulate
  • Possess high initiative and able to work independently
  • Critical thinking
  • Extremely organized
  • Adaptability and responsiveness
  • High sense of urgency
  • Cultural competency
  • Cultural awareness and sensitivity
  • Training and mentoring
  • Microsoft tools proficiency
  • Proficiency in EHR/EMR system
  • Knowledge of recruitment, orientation, and onboarding process
Employment History
03/2018 to Current
Patient Services Coordinator Eversana Sioux City, IA,
  • Greets patients and visitors to clinic in prompt and professional manner
  • Check patients in and out, and collect co-payments; provides receipt
  • Acts as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
  • Records patient appointments cancellations and notifies appropriate staff of cancellation and updates to note in patients' chart
  • Reschedules missed or canceled treatment appointments and remind nurses to move regimen accordingly
  • Managed provider schedules and upholds quality assurance for patient protocols
  • Liaise between patients and nurses to ensure patient comprehension of actions/procedures such as attending to chemotherapy class prior to treatment; work with patients to ensure effective scheduling of tests and procedures
  • Cooperate and communicate effectively with physicians and nurses to ensure client satisfaction and compliance with set standards
  • Collaborate effectively with nurse manager and nurses to ensure that treatments are scheduled accurately
  • Assisted customers promptly and politely, in person and via telephone; routes to appropriate personnel
  • Communicated directly with doctors offices via telephone, fax, and email
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas
  • Trained and coached on average of 6 co-workers per year regarding other front office functions
04/2017 to 05/2018
Customer Service Associate Walgreens Billings, MT,
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Determined customer needs by asking relevant questions and listening actively to the responses
  • Actively pursued personal learning and development opportunities
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Managed customer relations and customer service through daily communication and interaction
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
02/2012 to 04/2016
Quality Assurance Inspector Compunetix Murrysville, PA,
  • Made sure that products were produced on time and are of good quality
  • Monitored product standards and quality-control programs
  • Maintained a necessary level of communications between shifts
  • Tested products or sub-assemblies for functionality or quality
  • Ensured safe and efficient test range maintenance and operation
  • Kept detailed records of quality and imperfect products
  • Recommended changes to assembly and production lines based on repeat product issues
  • Identified where product issues were coming from and rectified issues
02/2009 to 01/2011
Hotel Front Office Receptionist Six Flags, Inc. Queensbury, NY,
  • Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Answered department telephone calls using correct salutations and telephone etiquette
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Maintained transaction security checking payment cards against identification
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
Expected in 12/2019
Bachelor of Science: Health Administration
Trident University International - Cypress, CA
  • Dean's List: College of Health and Human Services - June 18, 2018, session, October 08, 2018 session, and December 3, 2018 session
  • Coursework include: Health Care Finance, Management of Health Programs.
Expected in
Associate of Applied Science: Pre-Dental Hygiene
Thomas Nelson Community College - Hampton, VA
  • Coursework include: Public Speaking, Composition I, General Chemistry, Anatomy & Physiology I
Expected in
Bachelor of Science: International Tourism and Travel Management
Lyceum Of The Philippines University, Manila Campus - Manila, Philippines
  • Coursework includes: Communication Arts I & II, Information and Communication Technology in the Workplace, Business Communication in the Hospitality Industry

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Resume Overview

School Attended

  • Trident University International
  • Thomas Nelson Community College
  • Lyceum Of The Philippines University, Manila Campus

Job Titles Held:

  • Patient Services Coordinator
  • Customer Service Associate
  • Quality Assurance Inspector
  • Hotel Front Office Receptionist


  • Bachelor of Science
  • Associate of Applied Science
  • Bachelor of Science

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