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Patient Services Coordinator/Asst Resume Example

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PATIENT SERVICES COORDINATOR/ASST
Professional Summary

Energetic Office Assistant for a physician office, with 20+ years experience in supportive roles. Organized and professional. Dedicated and focused, I excel at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Have been very fortunate to have worked with some really great teaching physicians that allowed me to cross train and work as a medical assistant, if needed in office. Quick learner. I am very hands on. I like both sides of the office. Have worked in Cardiology, Pediatrics, Family Practice, and GI.

Licenses

CPR Certification--AHA-current through November 2015

Skill Highlights
  • Medical Terminology
  • Calm and level-headed under duress
  • Excellent Phone Skills
  • Use of EHR since 2008
  • Charting Expertise
  • Understanding and Compliance of HIPPA
  • Understands medical procedures
  • Insurance Benefits and Prior Authorizations for both Medications and Diagnostic Testing
Professional Experience
October 2013
to
January 2015
Columbia Family Medical GroupColumbia, MOPatient Services Coordinator/Asst

Triage for all incoming calls for a family physician. Responsible for refilling all patient's medications via office protocol, and if needed, a Physicians approval through use of EHR. Scheduling for family practice physician. Scheduled appointments through patient portal, as well as answered any messages received through patient portal for the physician.

June 2013
to
October 2013
Hannibal Regional HospitalMexico, MOOffice Coordinator
  • GI Office-Off-site from Hannibal Campus Served as central point of contact for all outside vendors needing to gain access to the building.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Received and screened a high volume of internal and external communications, including email and office mail.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Made sure all procedures and all diagnostic testing that needed a Pre-certification was taken care of prior to date of service.
  • Managed daily office operations and maintenance of equipment, as well as ordering all department supplies.
April 2008
to
June 2013
Hannibal Regional HospitalHannibal, MOPatient Financial Counselor-Office Coordinator-Cardiology
  • Called insurance and obtained benefits and authorizations as needed for all Diagnostic Outpatient Procedures and Cardiac Catheterizations.
  • Assist physician with ICD and CPT coding questions as needed.
  • Coordinate with physician schedules all patient diagnostic testing to flow with already scheduled patient office appointments as well as manage the schedule for physician lunch meetings and after hour meetings.
  • Managed daily office operations and maintenance.
  • of equipment.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Work with patients to set up payments on accounts that were feasible for the patient.
February 2007
to
February 2008
NECACBowling Green, MONorthEast Regional Manager
  • Managed over 500 Low Income Housing apartments in seven locations throughout Northeast Missouri.
  • Responsible for,upkeep, and property maintenance, collection of rent, ,and the eviction process and paperwork.
  • Able to Facilitate working relationships, with co-tenants and on-site management.
May 2001
to
April 2005
Dr Greg CampbellColumbia, MOMedical Secretary/Asst
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Managed the day-to-day calendar for the physician.
  • Received and distributed faxes and mail in a timely manner.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
August 1998
to
May 2001
Boone ClinicColumbia, MOMedical Secretary
  • Managed the receptionist area for a Pediatric Group, including greeting visitors and responding to telephone and in-person requests for information.
  • Scheduling for 5 Pediatricians.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Assisted Nursing staff as needed with patient overflow. Assisted with performing Throat Cultures and processing rapid lab results, also assisted with Urine dips and processing as needed.
  • Collection of co-payments, and update insurance on file as patients check in.
August 1997
to
August 1998
Boone HospitalColumbia, MOUnit Secretary---Cardiology
  • Secretary for busy Cardiac and step-down unit floor.
  • Answer all incoming calls, made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Responsible for taking care of physician diagnostic orders and getting them done in a timely manner.
  • Responsible for keeping the MAR (pharmacy) cart up to date with new and changed orders for medications. (This was before EHR existed)
Education and Training
1989
Hannibal Senior HighHannibal, MO, USAHigh School Diploma: General

General classes with emphasis on office skills.

Skills

Excellent interpersonal skills, Compassionate and trustworthy caregiver, Time management, Detail-oriented, Patient-focused care. Effectively interact with patients and families. Medical terminology. Charting and record keeping using EHR since 2008.

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Resume Overview

Companies Worked For:

  • Columbia Family Medical Group
  • Hannibal Regional Hospital
  • NECAC
  • Dr Greg Campbell
  • Boone Clinic
  • Boone Hospital

School Attended

  • Hannibal Senior High

Job Titles Held:

  • Patient Services Coordinator/Asst
  • Office Coordinator
  • Patient Financial Counselor-Office Coordinator-Cardiology
  • NorthEast Regional Manager
  • Medical Secretary/Asst
  • Medical Secretary
  • Unit Secretary---Cardiology

Degrees

  • High School Diploma : General

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