Patient Services Coordinator/Asst Resume Example
Energetic Office Assistant for a physician office, with 20+ years experience in supportive roles. Organized and professional. Dedicated and focused, I excel at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Have been very fortunate to have worked with some really great teaching physicians that allowed me to cross train and work as a medical assistant, if needed in office. Quick learner. I am very hands on. I like both sides of the office. Have worked in Cardiology, Pediatrics, Family Practice, and GI.
CPR Certification--AHA-current through November 2015
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Triage for all incoming calls for a family physician. Responsible for refilling all patient's medications via office protocol, and if needed, a Physicians approval through use of EHR. Scheduling for family practice physician. Scheduled appointments through patient portal, as well as answered any messages received through patient portal for the physician.
- GI Office-Off-site from Hannibal Campus Served as central point of contact for all outside vendors needing to gain access to the building.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Received and screened a high volume of internal and external communications, including email and office mail.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Made sure all procedures and all diagnostic testing that needed a Pre-certification was taken care of prior to date of service.
- Managed daily office operations and maintenance of equipment, as well as ordering all department supplies.
- Called insurance and obtained benefits and authorizations as needed for all Diagnostic Outpatient Procedures and Cardiac Catheterizations.
- Assist physician with ICD and CPT coding questions as needed.
- Coordinate with physician schedules all patient diagnostic testing to flow with already scheduled patient office appointments as well as manage the schedule for physician lunch meetings and after hour meetings.
- Managed daily office operations and maintenance.
- of equipment.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Received and screened a high volume of internal and external communications, including email and mail.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Work with patients to set up payments on accounts that were feasible for the patient.
- Managed over 500 Low Income Housing apartments in seven locations throughout Northeast Missouri.
- Responsible for,upkeep, and property maintenance, collection of rent, ,and the eviction process and paperwork.
- Able to Facilitate working relationships, with co-tenants and on-site management.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Designed electronic file systems and maintained electronic and paper files.
- Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Managed the day-to-day calendar for the physician.
- Received and distributed faxes and mail in a timely manner.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Managed the receptionist area for a Pediatric Group, including greeting visitors and responding to telephone and in-person requests for information.
- Scheduling for 5 Pediatricians.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Assisted Nursing staff as needed with patient overflow. Assisted with performing Throat Cultures and processing rapid lab results, also assisted with Urine dips and processing as needed.
- Collection of co-payments, and update insurance on file as patients check in.
- Secretary for busy Cardiac and step-down unit floor.
- Answer all incoming calls, made copies, sent faxes and handled all incoming and outgoing correspondence.
- Responsible for taking care of physician diagnostic orders and getting them done in a timely manner.
- Responsible for keeping the MAR (pharmacy) cart up to date with new and changed orders for medications. (This was before EHR existed)
General classes with emphasis on office skills.
Excellent interpersonal skills, Compassionate and trustworthy caregiver, Time management, Detail-oriented, Patient-focused care. Effectively interact with patients and families. Medical terminology. Charting and record keeping using EHR since 2008.
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Resume Overview
School Attended
- Hannibal Senior High
Job Titles Held:
- Patient Services Coordinator/Asst
- Office Coordinator
- Patient Financial Counselor-Office Coordinator-Cardiology
- NorthEast Regional Manager
- Medical Secretary/Asst
- Medical Secretary
- Unit Secretary---Cardiology
Degrees
- High School Diploma : General
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