Patient Services Coordinator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated ability to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Software.

Friendly and organized Patient Service Coordinator with background pulling and filing charts, handling bookkeeping and coordinating lab results. Advanced communication, planning and conflict resolution skills. Works well with representatives of multiple departments and organizations to assist patients.

  • Chart pulling
  • Document filing
  • Interpreting physician orders
  • Insurance verifying
  • System updates
  • Patient greeting
  • Appointment Scheduling
  • Payment collection
  • Directing callers
  • Medical insurance
  • Analytical skills
  • Responsible
  • Reading comprehension
  • Conflict resolution
  • First Aid/CPR
  • Customer service
  • Written Communication
Work History
02/2021 to Current
Patient Services Coordinator Eversana Lexington, KY,
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Inputted accurate patient insurance, billing and payment information in Software.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Contacted insurance company to verify patient coverage before visit.
  • Used Software to maintain electronic patient files, successfully maintaining over Number patient files.
  • Oversaw monthly inventory orders to guarantee properly stocked office.
10/2018 to 04/2021
Hematology Treatment Scheduler Deaconess Health System Morganfield, KY,
  • Recorded, reported and posted test results using Software.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Completed task to ensure compliance with relevant type regulations.
  • Handled number calls per timeframe to address customer inquiries and concerns.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Managed master calendar and scheduled appointments for Number providers based on optimal patient loads and clinician availability.
02/2019 to 09/2020
Hematology/Oncology Research Children’s Healthcare Of Atlanta City, STATE,
  • Administered and documented initial assessments and communicated effectively with patients and caregivers to gather diagnostic data.
  • Maintained subject matter expertise to most effectively answer caregiver questions and address emergency situations.
  • Strategized and delivered direct care to pediatric hematology patients and worked closely with caregivers to understand and address blood disease and cancer diagnoses.
  • Supported warm, comfortable care environment for pediatric patients, employing energetic and soothing communication strategies.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Maintained highest levels of patient satisfaction, generating referrals to maintain productivity levels for Type rehabilitation unit.
08/2009 to 10/2010
Patient Care Technician West Rock Dental City, STATE,
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Documented observations and baseline measurements in medical records.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Scheduled and accompanied clients to medical appointments.
Expected in 06/2013
Graphic Design : Art Science
The Art Institute of Atlanta - Atlanta, GA
Expected in 05/2016
Bachelor Of Bio-Chemistry/Science : Biochemistry And Molecular Biology
Georgia State University - Atlanta, GA

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Resume Overview

School Attended
  • The Art Institute of Atlanta
  • Georgia State University
Job Titles Held:
  • Patient Services Coordinator
  • Hematology Treatment Scheduler
  • Hematology/Oncology Research
  • Patient Care Technician
  • Graphic Design
  • Bachelor Of Bio-Chemistry/Science

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