Patient Services Coordinator Resume Example Hennepin County Medical Center

PATIENT SERVICES COORDINATOR

Relevant Skills

Excellent verbal and written communication skills
Inter-department collaboration
Efficiency and organizational skills
Problem resolution
Cultural competency
Possess high initiative and able to work independently
Adaptability and responsiveness
Proficiency in EHR/EMR system
Knowledge of administrative practices, SOP's and guidelines

Strong interpersonal skills
High sense of urgency
Administrative skills
Schedule Management and process/operational improvement
Cultural awareness and sensitivity
Critical thinking/creativity
Microsoft tools proficiency
Knowledge of recruitment, orientation, and onboarding process
Strong people management skills and ability to coach

Professional Profile

Goal-driven and visionary individual with more than two years of proven ability to deliver exemplary level of services to patients, as a Patient Services Coordinator. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes, garner stellar customer feedback, and drive overall operational improvements. Recognized for inspiring team members to excel and encouraging creative work environments. Issued an Administrator in Training license by the Board of Long-Term Care Administrators in Virginia. Pursuing a new role as an office manager, where hard work and dedication will be highly valued.

Employment History

Patient Services Coordinator, 03/2018 to Current
Hennepin County Medical Center - Golden Valley , MN

Greets patients and visitors to clinic in prompt and professional manner
Check patients in and out, and collect co-payments; provides receipt
Acts as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
Documents patient appointments cancellations and notifies appropriate staff of cancellation and updates to note in patients' chart
Reschedules missed or canceled treatment appointments and remind nurses to move regimen accordingly
Managed provider schedules and upholds quality assurance for patient protocols
Liaise between patients and nurses to ensure patient comprehension of actions/procedures such as attending to chemotherapy class prior to treatment; work with patients to ensure effective scheduling of tests and procedures
Cooperate and communicate effectively with physicians and nurses to ensure client satisfaction and compliance with set standards
Collaborate effectively with nurse manager and nurses to ensure that treatments are scheduled accurately
Collaborate with departments' supervisors to create effective methods to be implemented to smoothen the flow of each departments
Assisted customers promptly and politely, in person and via telephone; routes to appropriate personnel
Communicated directly with doctors offices via telephone, fax, and email
Upheld confidentiality requirements and regulatory compliance guidelines in all areas
Trained and coached on average of 8 co-workers per year regarding other front office functions
Communicated with primary care offices and insurance companies to obtain authorization.
Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.

Customer Service Associate, 04/2017 to 05/2018
Cubesmart - West Des Moines , IA

Handled all customer relations issues in a gracious manner and in accordance with company policies
Determined customer needs by asking relevant questions and listening actively to the responses
Actively pursued personal learning and development opportunities
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Managed customer relations and customer service through daily communication and interaction
Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies

Quality Assurance Inspector, 03/2012 to 05/2016
General Dynamics - Dulles , VA

Made sure that products were produced on time and are of good quality
Monitored product standards and quality-control programs
Maintained a necessary level of communications between shifts
Tested products or sub-assemblies for functionality or quality
Ensured safe and efficient test range maintenance and operation
Kept detailed records of quality and imperfect products
Recommended changes to assembly and production lines based on repeat product issues
Identified where product issues were coming from and rectified issues

Hotel Front Office Receptionist, 03/2009 to 02/2011
Six Flags, Inc. - Gurnee , IL

Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Answered department telephone calls using correct salutations and telephone etiquette
Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
Reported facility and room maintenance problems to appropriate personnel for immediate remediation
Maintained transaction security checking payment cards against identification
Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Welcomed each new arrival pleasantly and confirmed reservations and identification
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours

Education

Master of Health Administration: : Health Systems Management - in ProgressGeorge Mason University - City, State

Bachelor of Science: : Health Administration, 12/2019Trident University International - City, State

Dean's List: College of Health and Human Services - June 18, 2018, session, October 08, 2018 session, and December 3, 2018 session
Coursework include: Health Care Finance, Management of Health Programs.

Associate of Applied Science: : Pre-Dental Hygiene - IncompleteThomas Nelson Community College - City, State

Coursework include: Public Speaking, Composition I, General Chemistry, Anatomy & Physiology I

Bachelor of Science: : International Tourism And Travel ManagementLyceum of The Philippines University, Manila Campus - City, State

Coursework includes: Communication Arts I & II, Information and Communication Technology in the Workplace, Business Communication in the Hospitality Industry

LICENSE

Administrator-in-Training

Resume Overview

School Attended

George Mason University
Trident University International
Thomas Nelson Community College
Lyceum of The Philippines University, Manila Campus

Job Titles Held:

Patient Services Coordinator
Customer Service Associate
Quality Assurance Inspector
Hotel Front Office Receptionist

Degrees

Master of Health Administration : : Health Systems Management - in Progress
Bachelor of Science : : Health Administration , 12/2019
Associate of Applied Science : : Pre-Dental Hygiene - Incomplete
Bachelor of Science : : International Tourism And Travel Management

Patient Services Coordinator Resume Example

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