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Patient Services Coordinator Resume Example

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PATIENT SERVICES COORDINATOR
Relevant Skills
  • Excellent verbal and written communication skills
  • Inter-department collaboration
  • Efficiency and organizational skills
  • Problem resolution
  • Cultural competency
  • Possess high initiative and able to work independently
  • Adaptability and responsiveness
  • Proficiency in EHR/EMR system
  • Knowledge of administrative practices, SOP's and guidelines
  • Strong interpersonal skills
  • High sense of urgency
  • Administrative skills
  • Schedule Management and process/operational improvement
  • Cultural awareness and sensitivity
  • Critical thinking/creativity
  • Microsoft tools proficiency
  • Knowledge of recruitment, orientation, and onboarding process
  • Strong people management skills and ability to coach
Professional Profile

Goal-driven and visionary individual with more than two years of proven ability to deliver exemplary level of services to patients, as a Patient Services Coordinator. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes, garner stellar customer feedback, and drive overall operational improvements. Recognized for inspiring team members to excel and encouraging creative work environments. Issued an Administrator in Training license by the Board of Long-Term Care Administrators in Virginia. Pursuing a new role as an office manager, where hard work and dedication will be highly valued.

Employment History
Patient Services Coordinator, 03/2018 to Current
US Oncology Network - Virginia Oncology Associates - Hampton, VA
  • Greets patients and visitors to clinic in prompt and professional manner
  • Check patients in and out, and collect co-payments; provides receipt
  • Acts as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
  • Documents patient appointments cancellations and notifies appropriate staff of cancellation and updates to note in patients' chart
  • Reschedules missed or canceled treatment appointments and remind nurses to move regimen accordingly
  • Managed provider schedules and upholds quality assurance for patient protocols
  • Liaise between patients and nurses to ensure patient comprehension of actions/procedures such as attending to chemotherapy class prior to treatment; work with patients to ensure effective scheduling of tests and procedures
  • Cooperate and communicate effectively with physicians and nurses to ensure client satisfaction and compliance with set standards
  • Collaborate effectively with nurse manager and nurses to ensure that treatments are scheduled accurately
  • Collaborate with departments' supervisors to create effective methods to be implemented to smoothen the flow of each departments
  • Assisted customers promptly and politely, in person and via telephone; routes to appropriate personnel
  • Communicated directly with doctors offices via telephone, fax, and email
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas
  • Trained and coached on average of 8 co-workers per year regarding other front office functions
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Customer Service Associate, 04/2017 to 05/2018
MDBS - Hampton, VA -1(757) 725-0063
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Determined customer needs by asking relevant questions and listening actively to the responses
  • Actively pursued personal learning and development opportunities
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Managed customer relations and customer service through daily communication and interaction
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
Quality Assurance Inspector, 03/2012 to 05/2016
Seungwon Ind, Co,. LTD - Pyeongtaek, South Korea - 031 669 9200
  • Made sure that products were produced on time and are of good quality
  • Monitored product standards and quality-control programs
  • Maintained a necessary level of communications between shifts
  • Tested products or sub-assemblies for functionality or quality
  • Ensured safe and efficient test range maintenance and operation
  • Kept detailed records of quality and imperfect products
  • Recommended changes to assembly and production lines based on repeat product issues
  • Identified where product issues were coming from and rectified issues
Hotel Front Office Receptionist, 03/2009 to 02/2011
Microtel - Eagle Ridge-63 46 509 3333 - Cavite, Philippines
  • Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Answered department telephone calls using correct salutations and telephone etiquette
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Maintained transaction security checking payment cards against identification
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
Education
Master of Health Administration: : Health Systems Management - in ProgressGeorge Mason University - Fairfax, VA
Bachelor of Science: : Health Administration, 12/2019Trident University International - Cypress, CA
  • Dean's List: College of Health and Human Services - June 18, 2018, session, October 08, 2018 session, and December 3, 2018 session
  • Coursework include: Health Care Finance, Management of Health Programs.
Associate of Applied Science: : Pre-Dental Hygiene - IncompleteThomas Nelson Community College - Hampton, VA
  • Coursework include: Public Speaking, Composition I, General Chemistry, Anatomy & Physiology I
Bachelor of Science: : International Tourism And Travel ManagementLyceum of The Philippines University, Manila Campus - Manila, Philippines
  • Coursework includes: Communication Arts I & II, Information and Communication Technology in the Workplace, Business Communication in the Hospitality Industry
LICENSE

Administrator-in-Training

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Resume Overview

Companies Worked For:

  • US Oncology Network - Virginia Oncology Associates
  • MDBS
  • Seungwon Ind, Co,. LTD
  • Microtel - Eagle Ridge-63 46 509 3333

School Attended

  • George Mason University
  • Trident University International
  • Thomas Nelson Community College
  • Lyceum of The Philippines University, Manila Campus

Job Titles Held:

  • Patient Services Coordinator
  • Customer Service Associate
  • Quality Assurance Inspector
  • Hotel Front Office Receptionist

Degrees

  • Master of Health Administration : : Health Systems Management - in Progress
    Bachelor of Science : : Health Administration , 12/2019
    Associate of Applied Science : : Pre-Dental Hygiene - Incomplete
    Bachelor of Science : : International Tourism And Travel Management

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