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Patient Services Coordinator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Organized Patient Service Representative with 21 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. High-functioning Patient Services Coordinator with successful background in Pediatrics and Oncology. Encourages positive patient experiences through excellent customer service and quality patient care. Coordinates clerical activities to support healthcare team by expertly facilitating patient scheduling, registration and insurance verification procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Organized and Efficient
  • Resolving Problems
  • Administrative and Office Support
  • Communicating to Patients and Families
  • Documenting and Recording Information
  • Building Rapport and Credibility
  • Explaining Policy and Procedures
  • Helpful and Service-Oriented
  • Calm and Effective Under Pressure
  • Quality Standards and Protocols
  • Caring and Empathetic
  • Database Search and Data Entry Skills
  • Microsoft Office
  • Gathering Information from Patients
  • Registration and Scheduling
  • Verbal and Written Communication
  • Providing Information and Resources
  • Knowledge of Community Services and Programs
  • Patient Confidentiality and Data Security
  • Multi-Line Telephone Systems
  • Medical History Documentation
  • Records Management
  • 50 WPM Typing Speed
  • Attention to Detail
  • Forms and Spreadsheet Creation
  • Punctual and Hardworking
  • Medical Terminology
  • Patient Registration
  • Health Information Access Management
  • Interdisciplinary Collaboration
  • Clerical and Filing Support
  • Schedule Coordination
  • Technical Troubleshooting
  • Medical Services Administration
  • Time Management and Prioritization
Work History
Patient Services Coordinator, January to Current
Hennepin County Medical CenterRichfield, MN,
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Oversaw monthly inventory orders to guarantee properly stocked office.
  • Answered over 75 telephone calls per day to handle rescheduled, missed and reassigned visit requests.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Used Mosaiq/AEHR/Sunrise Clinical Manager to maintain electronic patient files, successfully maintaining over 500 patient files.
  • Inputted accurate patient insurance, billing and payment information in APM Prod.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
Transplant Coordinator I, 02/2019 to 01/2021
Hennepin County Medical CenterMinneapolis, MN,
  • Reviewed medical testing requests to determine validity of diagnostic testing requests.
  • Reviewed patient files and records, including allergies, problems, medications and immunization statuses.
  • Admitted and treated patients as part of hospital's 24-hour on-call services.
  • Stayed abreast of advances in treatments, emerging pharmaceutical applications and new diagnostic tools for application in Hematology medicine.
  • Ordered and executed various tests, analyses and diagnostic images to provide information on patient condition.
  • Recorded patients' health histories and provided over 5 consultations weekly.
  • Worked with BMT customers to understand needs and provide excellent service.
  • Met with patients to discuss medical histories and current complaints.
  • · Interacts daily with patients, families/caregivers, nurses, pharmacists, social workers, discharge planners and physicians to provide and facilitate care.
  • · Communicates and collaborates with community physicians, pharmacists, laboratory personnel, home health agencies, insurance company case managers and medical directors to ensure a successful continuum of care.
  • · Serves as a clinical resource for other team members, patients/family/caregivers, referring case managers and community clinicians.
  • · Interacts daily with the National Marrow Donor Program regarding stem cell donation.
  • · Conducts pre-treatment interviews with prospective transplant/cellular therapy patients and families. Interprets eligibility criteria for patients, families, physicians and outside agencies. Obtains medical and social histories.
  • · Conducts donor searches and interprets Human Leukocyte Antigen (HLA) testing results for recipients and donors including presence of recipient HLA antibodies. With the HLA staff and medical team, helps identify the best donors for patients.
  • · Schedules and coordinates pre-treatment testing of potential HSCT/cellular therapy candidates and/or donors. Provides written notification of testing schedule to patient/caregiver.
  • • Conducts pre-treatment evaluation of donors with the provider and educate regarding collection method.
    • Secures insurance approval for all services scheduled, including transplant and cellular therapies. Prepares letter of medical necessity and pre-treatment evaluation results and submit to insurer. Works closely with Transplant Financial Coordinators and Case Managers to ensure insurance authorization is obtained for all transplants and cellular therapies.
    • Prepares and analyzes pre-treatment clinical data and collaborate with other medical personnel in preparation of patients and families for transplantation and cellular therapies.
    • Educates patients and families/caregivers and donors regarding all aspects of transplantation/cellular therapy and serve as their advocate.
    • Contributes to the collaborative development of the weekly transplant admission schedule, considering each patient’s priority status as well as the availability of the Operating Rooms, Infusion Center, Radiation Oncology, Cell Processing Laboratory, adult/pediatric nursing units and medical staff.
    • Participates in the HSCT patient care conferences, working closely with the outpatient/inpatient medical, nursing and support staff personnel.
    • Provides telephone consultation and follow-up support to patients and their families. This requires the ability to recognize and assess patient problems and symptoms, apply appropriate medical interventions in compliance with written transplant/cellular therapy protocols and interpreting these to community physicians and health professionals involved in the care of transplant patients.
    • Assists BMT Social Worker with completion and forwarding of insurance and disability forms for HSCT patients.
    • Utilizes knowledge of transplant/cellular therapy contract requirements to help ensure contract compliance.
Patient Services Coordinator, 08/2014 to 02/2019
Johns Hopkins MedicineWashington, DC,
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Answered over 75 telephone calls per day to handle rescheduled, missed and reassigned visit requests.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Used Mosaiq/AEHR/Sunrise Clinical Manager/EPIC to maintain electronic patient files, successfully maintaining over 500 patient files.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Received and routed business correspondence to correct departments and staff members.
  • Corresponded with clients through email, telephone or postal mail.
  • Provided clerical support to company employees by copying, faxing and filing documents.
Patient Clerical Associate, 04/2000 to 04/2014
University Of KentuckyCity, STATE,
  • University of Kentucky Children's Hospital Customer Service Admitting/Discharging Patients
  • Answering Multi Line Phones
  • Bed Assignment for incoming patients
  • Chart Maintenance/Chart Preparation
  • Faxing Disharge Summaries to Outlying Physician offices.
  • Delivered clerical support by handling range of routine and special requirements.
  • Welcomed hospital visitors and alerted staff to arrivals of family members
  • Interacted with patients/family members by phone, email or in-person to provide information.
  • Monitored usage of supplies and contacted vendors to place new orders for replenishment.
Education
Bachelor of Science: Criminal Justice, Expected in 1996
Eastern Kentucky University - Richmond, KY
GPA:
Associate of Science: Criminal Justice, Expected in 1992
Southwest Virginia Community College - Richlands, VA
GPA:

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Resume Overview

School Attended
  • Eastern Kentucky University
  • Southwest Virginia Community College
Job Titles Held:
  • Patient Services Coordinator
  • Transplant Coordinator I
  • Patient Services Coordinator
  • Patient Clerical Associate
Degrees
  • Bachelor of Science
  • Associate of Science