Patient Services Coordinator Resume Example Myeyedr

PATIENT SERVICES COORDINATOR

Summary

Compassionate Patient Services Coordinator equipped with top-notch administrative, billing and customer service skills. Manages appointments and scheduling with organized approach. Proficient in coordinating insurance authorizations and maintaining medical records.

Skills

Recording histories
Medical filing
Operating multi-line phone system
Telephone etiquette
Sterilization procedures
Appointment confirmation
Problem resolution
Customer service

MS Office
Organization
Communications
Planning and coordination
Insurance billing
Welcoming customers
Clear communication
Insurance verification

Experience

04/2016 - CurrentPatient Services CoordinatorMyEyeDr | Martinsburg , WV

Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
Answered over 50+ telephone calls per day to schedule appointments and answer patient questions.
Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
Coordinated billing activities on behalf of 1+ providers, including coordinating insurance authorizations, collecting co-payments and resolving discrepancies.
Organized and maintained patient charts with proper classification and filing systems.
Checked daily doctor schedules and verified insurance.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Scheduled patient appointment and procedures with Acuity.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

06/2012 - 04/2013WaitressStrasburg Diner | Strasburg , VA

Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

04/2010 - 06/2012WaitressBig and Lil D's Diner | Strasburg , VA

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Completed closing duties by emptying trash and polishing silverware.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Education and Training

06/2009High School Diploma
Sherando High School | Stephens City, VA

Some College (No Degree): Paralegal Studies
Lord Fairfax Community College | Middletown, VA

Resume Overview

Companies Worked For:

MyEyeDr
Strasburg Diner
Big and Lil D's Diner

School Attended

Sherando High School
Lord Fairfax Community College

Job Titles Held:

Patient Services Coordinator
Waitress

Degrees

06/2009 High School Diploma
Some College (No Degree) : Paralegal Studies

Patient Services Coordinator Resume Example

Resume Score: 80%

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