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Patient Services Coordinator Resume Example

Resume Score: 80%

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JJ
PATIENT SERVICES COORDINATOR
Summary

Compassionate Patient Services Coordinator equipped with top-notch administrative, billing and customer service skills. Manages appointments and scheduling with organized approach. Proficient in coordinating insurance authorizations and maintaining medical records.

Skills
  • Recording histories
  • Medical filing
  • Operating multi-line phone system
  • Telephone etiquette
  • Sterilization procedures
  • Appointment confirmation
  • Problem resolution
  • Customer service
  • MS Office
  • Organization
  • Communications
  • Planning and coordination
  • Insurance billing
  • Welcoming customers
  • Clear communication
  • Insurance verification
Experience
04/2016 - CurrentPatient Services CoordinatorMyEyeDr | Martinsburg , WV
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Answered over 50+ telephone calls per day to schedule appointments and answer patient questions.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Coordinated billing activities on behalf of 1+ providers, including coordinating insurance authorizations, collecting co-payments and resolving discrepancies.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled patient appointment and procedures with Acuity.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
06/2012 - 04/2013WaitressStrasburg Diner | Strasburg , VA
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
04/2010 - 06/2012WaitressBig and Lil D's Diner | Strasburg , VA
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Completed closing duties by emptying trash and polishing silverware.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
06/2009High School Diploma
Sherando High School | Stephens City, VA
Some College (No Degree): Paralegal Studies
Lord Fairfax Community College | Middletown, VA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • MyEyeDr
  • Strasburg Diner
  • Big and Lil D's Diner

School Attended

  • Sherando High School
  • Lord Fairfax Community College

Job Titles Held:

  • Patient Services Coordinator
  • Waitress

Degrees

  • 06/2009 High School Diploma
    Some College (No Degree) : Paralegal Studies

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