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Patient Services Coordinator Resume Example

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PATIENT SERVICES COORDINATOR
Professional Summary

Dynamic and energetic Certified Nursing Assistant with 6 years experience seeks new challenges and opportunities for professional growth and advancement. Brings expertise and willingness to provide exceptional customer service by going the extra mile and ensuring customer satisfaction.

Skill Highlights
  • Team player
  • Conflict resolution
  • Safety-oriented
  • Self motivated
  • Compassionate
  • Skilled multi-tasker
  • Strong customer service skills
  • Adaptable
  • Organized
  • Fast learner
Professional Experience
04/2016 to Current
Patient Services CoordinatorVascular Institute of Virginia － Woodbridge, VA
  • Schedule patient appointments
  • Completed registration quickly and cordially for all new patients
  • Provided administrative support for three physicians
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
  • Confirmed patient information, collected copays and verified insurance
  • Directed patient flow during practice hours, minimizing patient wait time
12/2014 to 03/2016
Patient Care TechnicianIntermountain Healthcare － Riverton, UT
  • Assist postpartum patients and their newborns in a hospital setting
  • Complete and submit clinical documentation in accordance with guidelines
  • Prepare patient rooms prior to their arrival
  • Support duties for diagnostic and technical treatment procedures
01/2014 to 08/2014
Health Unit CoordinatorMary Washington Healthcare － Stafford, VA
  • Maintain patient charts and documents
  • Enter physician orders
  • Manage phone system and direct calls to appropriate personal
  • Answer patient call light and respond appropriately
  • Assist unit manager with clerical tasks.
07/2012 to 01/2014
Certified Nursing AssistantMary Washington Healthcare － Stafford, VA
  • Telemetry Unit and
  • Assist patients with ADLs
  • Obtain vital signs, EKGs, I&Os, some laboratory specimens
  • Prepare rooms for admission/assist with discharge process
  • Document patient activity in electronic chart
10/2011 to 07/2012
Patient TransporterMary Washington Healthcare － Stafford, VA
  • Move patients via wheelchair, stretcher, or bed from unit to unit.
  • Responsible for managing patients chart with proper documentation for tests/procedures prior to the move.
  • Manage oxygen, and IV therapy during move.
  • Communicate with the nurses of patients status.
05/2010 to 04/2012
Patient RegistrarSpotsylvania Regional Medical Center － Spotsylvania, VA
  • Collect and process patient information in the Emergency Room using a bedside process.
  • Provide quick, accurate, friendly service to patients and family.
  • Manage any financial responsibility the patient may have.
09/2007 to 07/2009
Customer ServiceMelaleuca INC － Rexburg, ID
  • Handled customer payments, and account information.
  • Worked directly with supervisor to ensure 100% customer satisfaction.
  • Awarded Perfect Attendance award; 100% for the month on customer satisfaction
Education and Training
2015
Associate of Applied Science: General StudiesBrigham Young University-Idaho － Rexburg, ID, USA
  • Member of cheerleading team
  • Active in church leadership rolls
  • Deans list

2010
Certificate: Allied HealthGermanna Community College － Fredericksburg, VA, USA
  • Phi Theta Kappa Honor Society Member
  • Completed CNA Program with honors

Licenses
  • Basic Life Support for Healthcare Providers-American Heart Association
  • Virginia Certified Nurse Aide
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Resume Overview

Companies Worked For:

  • Vascular Institute of Virginia
  • Intermountain Healthcare
  • Mary Washington Healthcare
  • Spotsylvania Regional Medical Center
  • Melaleuca INC

School Attended

  • Brigham Young University-Idaho
  • Germanna Community College

Job Titles Held:

  • Patient Services Coordinator
  • Patient Care Technician
  • Health Unit Coordinator
  • Certified Nursing Assistant
  • Patient Transporter
  • Patient Registrar
  • Customer Service

Degrees

  • Associate of Applied Science : General Studies
    Certificate : Allied Health

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