patient services coordinator resume example with 15+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Work Well with Minimal supervision and/or direction Work Productively and effectively when faced with stressful
situations. This includes maintaining effective interactions with others under stressful working conditions Eagerness to
accept additional responsibilities and to be held accountable for their completion/resolution Communicate effectively with
co-workers,supervisors,management,or customer one-on-one or in a smaller large group setting Handle/Priorities
multiple task to ensure deadlines are met Ability to generate alterative solutions when faced with a problem, evaluates
the consequences of choosing each alternative, and selects the most promising alternative Open to change and the
ability to effectively implement quickly Follow specific process steps to ensure quality effectiveness and efficiency
Effective time management skills Proficient in computer systems and standard software applications(i.e MS
Office,Internet, Outlook email etc....) Outstanding customer service skills(i.e. Customer Relations Supervisor) Excellent
communication skills both verbal and written Ability to incorporate the views of coworkers and customer with different
perspectives Work well with others alone or in a team environment to deliver high performance results
Skills
Administrative and Office Support
Database Search and Data Entry Skills
Patient Confidentiality and Data Security
Registration and Scheduling
Verbal and Written Communication
Organized and Efficient
Explaining Policy and Procedures
Patient Needs Assessment and Referral
Providing Information and Resources
Quality Standards and Protocols
Gathering Information from Patients
Knowledge of Community Services and Programs
Communicating to Patients and Families
Professional Bedside Manner
Forms and Spreadsheet Creation
Medical History Documentation
Word Processing
Report Preparation
Attention to Detail
Risk Management Assessment
Schedule Coordination
Financial Recordkeeping
Patient Registration
Clerical and Filing Support
Satisfaction Assessment and Tracking
Outbound Calling
Benefits Explanation
Complaint Investigation
Work History
Patient Services Coordinator, 09/2019 to Current Celligent – Charlotte, NC,
Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
Scheduled appointments to enter appointment date and time into computerized scheduler.
Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Managing over 50 new patients by answering, screening, triaging and/or processing high volume of incoming calls, messages, document processing and medical records. Requires discretion and judgment to organize priorities complete tasks and handle confidential patient information. Patient care responsibilities include scheduling patient appointments for general medicine and counseling, managing collection of patient information required for treatment; triaging patients for scheduling as indicated by established protocols; and communication of issues or information updates as necessary
Provides excellent customer service, utilizing and adhering to performance standards including (but not limited to): positive/courteous attitude, active listening, understanding/meeting needs, and defusing difficult situations. Utilizes appropriate telephone etiquette in all interactions.
Communicates clearly and tactfully in both oral conversations and written messages.
Patient Service Representative, 04/2016 to 08/2019 Bjc Healthcare – Berkeley, MO,
Assisted patients in filling out check-in and payment paperwork.
Reviewed and corrected claim errors to facilitate smooth processing.
Took copayments and compiled daily financial records.
Balanced deposits and credit card payments each day.
Explained plans for treatment and payment options.
Taught patients and families to use at-home medical equipment.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Organized patient records and database to facilitate information storage and retrieval.
Helped address client complaints through timely corrective actions and appropriate referrals.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Office Services Assistant, 06/2013 to 05/2015 The Boston Consulting Group – Boston, MA,
Monitored stock of office supplies to report shortages to management.
Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
Operated postage equipment to register weight of packages, automatically open letters and apply meter postage on outgoing mail.
Maintained monthly, weekly and daily reports of transaction.
Used scanner to scan important documents into computer system.
Reviewed files and records to obtain information to respond to customer and client requests.
Answered calls to address customer inquiries, confirm appointments and provide information.
Human Resources Administrator, 10/2012 to 02/2013 Charles River – Cambridge, MA,
Directed and controlled 401K, medical, dental and vision benefit packages.
Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Structured compensation and benefits according to market conditions and budget demands.
Prepared new hire letters, employee contracts and corporate policies.
Coordinated ongoing technical training and personal development classes for staff members.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Collaborated with entire human resource department to discuss new ways to recruit top talent.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Customer Service Supervisor, 10/2001 to 11/2012 Empire Today – Chicago, IL,
Coached employees through day-to-day work and complex problems.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Established and updated work schedules to account for changing staff levels and expected workloads.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Standardized office structures and processes to promote collaboration and increased performance.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Assisted with preparing information required for quotes and addressed potential service concerns.
Resolved account issues to build rapport and relationships with clients.
Developed documentation and logs of implemented solutions and generated and submitted reports.
Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Compiled and analyzed customer feedback data to develop new strategies and corrective action.
Education
Associate of Science: Criminal Justice, Expected in 05/1998 to Mount Ida College - Newton Center, MA GPA:
High School Diploma: , Expected in 06/1996 to West Roxbury High School - West Roxbury, MA, GPA:
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