LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Patient Services Coordinator
Please provide a type of job or location to search!
SEARCH

Patient Services Coordinator Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
PATIENT SERVICES COORDINATOR
Professional Profile

Highly focused Patient Services Coordinator who is committed to achieving all goals in a highly efficient and timely manner. Adept at coordinating busy office personal tasks and responsibilities while remaining professional in stressful situations. Proactive with excellent relationship-building skills, hardworking nature, and an adaptable approach. Seeking fresh opportunity to be a part of an organization that is considered to be one of the largest and most diverse multi-specialty group practices within the state.

Relevant Skills
  • Self-starter
  • Team player
  • Ability to communicate effectively at all levels, and able to verbally brief and articulate
  • Possess high initiative and able to work independently
  • Critical thinking
  • Highly accurate with great attention to detail
  • Extremely organized
  • Adaptability and responsiveness
  • Flexibility and dependability
  • Ability to manage multiple tasks with high priority
  • High sense of urgency
  • Resourceful
  • Cultural competency
  • Microsoft tools proficiency
  • Epic system familiarity
  • IQueue software familiarity
  • Centricity EMR and iKnowMed Generation 2 proficiency
Employment History
Patient Services CoordinatorUS Oncology Network - Virginia Oncology Associates - Hampton, VA03/2018 - Current
  • Greets patients and visitors to the clinic in a prompt and professional manner
  • Check patients in and out, and collect co-payments; provides receipt
  • Acts as the main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
  • Records patient appointments cancellations and notifies appropriate staff of cancellation and updates to note in patients' chart
  • Reschedules missed or canceled treatment appointments and remind nurses to move regimen accordingly
  • Managed provider schedules and upholds quality assurance for patient protocols
  • Liaise between patients and nurses to ensure patient comprehension of actions/procedures such as attending to chemotherapy class prior to treatment; work with patients to ensure effective scheduling of tests and procedures
  • Cooperate and communicate effectively with physicians and nurses to ensure client satisfaction and compliance with set standards
  • Collaborate effectively with nurse manager and nurses to ensure that treatments are scheduled accurately
  • Assisted customers promptly and politely, in person and via telephone; routes to appropriate personnel
  • Communicated directly with doctors offices via telephone, fax, and email
  • Facilitates training with a co-worker regarding other front-office functions such as coordinating care for the patient
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas
  • Achieved 90-95% satisfaction in compliance with the new scheduling program after starting in only week
  • Routinely collaborated with department managers to correct problems and improve services
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems
  • Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for patients
  • Explained upcoming treatment preparation, instructions and other facts to patients
  • Maintained confidentiality of patient data and condition at all times to safeguard health information
  • Worked with patients to ensure effective scheduling of tests and procedures
Customer Service AssociateMDBS - Hampton, VA -1(757) 725-006303/2017 - 05/2018
  • Answered customer telephone calls promptly and in an appropriate manner
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Determined customer needs by asking relevant questions and listening actively to the responses
  • Actively pursued personal learning and development opportunities
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Managed customer relations and customer service through daily communication and interaction
  • Exceeded service objectives by applying proven customer service and sales best practices
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Developed and actualized customer service initiatives to decrease wait times
Quality Assurance InspectorSeungwon Ind, Co,. LTD - Pyeongtaek, South Korea - 031 669 920003/2012 - 05/2016
  • Made sure that products were produced on time and are of good quality
  • Monitored product standards and quality-control programs
  • Maintained a necessary level of communications between shifts
  • Tested products or sub-assemblies for functionality or quality
  • Ensured safe and efficient test range maintenance and operation
  • Kept detailed records of quality and imperfect products
  • Recommended changes to assembly and production lines based on repeat product issues
  • Identified where product issues were coming from and rectified issues
Hotel Front Office ReceptionistGreen House Hotel-63 46 419 0974 - Cavite, Philippines03/2009 - 02/2011
  • Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Answered department telephone calls using correct salutations and telephone etiquette
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Maintained transaction security checking payment cards against identification
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
Education
Bachelor of Science: Health AdministrationTrident University International - Cypress, CA12/2019
  • Dean's List: College of Health and Human Services - June 18, 2018, session, October 08, 2018 session, and December 3, 2018 session
Associate of Applied Science: Pre-Dental HygieneThomas Nelson Community College - Hampton, VA
  • Coursework include: Public Speaking, Composition I, General Chemistry, Anatomy & Physiology I
Bachelor of Science: International Tourism and Travel ManagementLyceum Of The Philippines University, Manila Campus - Manila, Philippines
  • Coursework includes: Communication Arts I & II, Information and Communication Technology in the Workplace, Business Communication in the Hospitality Industry
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • US Oncology Network - Virginia Oncology Associates
  • MDBS
  • Seungwon Ind, Co,. LTD
  • Green House Hotel-63 46 419 0974

School Attended

  • Trident University International
  • Thomas Nelson Community College
  • Lyceum Of The Philippines University, Manila Campus

Job Titles Held:

  • Patient Services Coordinator
  • Customer Service Associate
  • Quality Assurance Inspector
  • Hotel Front Office Receptionist

Degrees

  • Bachelor of Science : Health Administration
    Associate of Applied Science : Pre-Dental Hygiene
    Bachelor of Science : International Tourism and Travel Management

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Patient-Services-Coordinator-resume-sample

Patient Services Coordinator

Newport News, Virginia

Patient-Services-Coordinator-III-resume-sample

Patient Services Coordinator III

Novant Health

Charlotte, North Carolina

Patient-Services-Coordinator-resume-sample

Patient Services Coordinator

CORA REHABILITATION

Jacksonville, Florida

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.