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Patient Services Coordinator Resume Example

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PATIENT SERVICES COORDINATOR
Professional Profile

Highly focused Patient Services Coordinator who is committed to achieving all goals in a highly efficient and timely manner. Adept at coordinating busy office personal tasks and responsibilities while remaining professional in stressful situations. Proactive with excellent relationship-building skills, hardworking nature, and an adaptable approach. Seeking fresh opportunity to be a part of an organization that is considered to be one of the largest and most diverse multi-specialty group practices within the state.

Relevant Skills
  • Self-starter
  • Team player
  • Ability to communicate effectively at all levels, and able to verbally brief and articulate
  • Possess high initiative and able to work independently
  • Critical thinking
  • Highly accurate with great attention to detail
  • Extremely organized
  • Adaptability and responsiveness
  • Flexibility and dependability
  • Ability to manage multiple tasks with high priority
  • High sense of urgency
  • Resourceful
  • Cultural competency
  • Microsoft tools proficiency
  • Epic system familiarity
  • IQueue software familiarity
  • Centricity EMR and iKnowMed Generation 2 proficiency
Employment History
Patient Services CoordinatorUS Oncology Network - Virginia Oncology Associates - Hampton, VA03/2018 - Current
  • Greets patients and visitors to the clinic in a prompt and professional manner
  • Check patients in and out, and collect co-payments; provides receipt
  • Acts as the main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
  • Records patient appointments cancellations and notifies appropriate staff of cancellation and updates to note in patients' chart
  • Reschedules missed or canceled treatment appointments and remind nurses to move regimen accordingly
  • Managed provider schedules and upholds quality assurance for patient protocols
  • Liaise between patients and nurses to ensure patient comprehension of actions/procedures such as attending to chemotherapy class prior to treatment; work with patients to ensure effective scheduling of tests and procedures
  • Cooperate and communicate effectively with physicians and nurses to ensure client satisfaction and compliance with set standards
  • Collaborate effectively with nurse manager and nurses to ensure that treatments are scheduled accurately
  • Assisted customers promptly and politely, in person and via telephone; routes to appropriate personnel
  • Communicated directly with doctors offices via telephone, fax, and email
  • Facilitates training with a co-worker regarding other front-office functions such as coordinating care for the patient
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas
  • Achieved 90-95% satisfaction in compliance with the new scheduling program after starting in only week
  • Routinely collaborated with department managers to correct problems and improve services
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems
  • Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for patients
  • Explained upcoming treatment preparation, instructions and other facts to patients
  • Maintained confidentiality of patient data and condition at all times to safeguard health information
  • Worked with patients to ensure effective scheduling of tests and procedures
Customer Service AssociateMDBS - Hampton, VA -1(757) 725-006303/2017 - 05/2018
  • Answered customer telephone calls promptly and in an appropriate manner
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Determined customer needs by asking relevant questions and listening actively to the responses
  • Actively pursued personal learning and development opportunities
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Managed customer relations and customer service through daily communication and interaction
  • Exceeded service objectives by applying proven customer service and sales best practices
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Developed and actualized customer service initiatives to decrease wait times
Quality Assurance InspectorSeungwon Ind, Co,. LTD - Pyeongtaek, South Korea - 031 669 920003/2012 - 05/2016
  • Made sure that products were produced on time and are of good quality
  • Monitored product standards and quality-control programs
  • Maintained a necessary level of communications between shifts
  • Tested products or sub-assemblies for functionality or quality
  • Ensured safe and efficient test range maintenance and operation
  • Kept detailed records of quality and imperfect products
  • Recommended changes to assembly and production lines based on repeat product issues
  • Identified where product issues were coming from and rectified issues
Hotel Front Office ReceptionistGreen House Hotel-63 46 419 0974 - Cavite, Philippines03/2009 - 02/2011
  • Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Answered department telephone calls using correct salutations and telephone etiquette
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Maintained transaction security checking payment cards against identification
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
Education
Bachelor of Science: Health AdministrationTrident University International - Cypress, CA12/2019
  • Dean's List: College of Health and Human Services - June 18, 2018, session, October 08, 2018 session, and December 3, 2018 session
Associate of Applied Science: Pre-Dental HygieneThomas Nelson Community College - Hampton, VA
  • Coursework include: Public Speaking, Composition I, General Chemistry, Anatomy & Physiology I
Bachelor of Science: International Tourism and Travel ManagementLyceum Of The Philippines University, Manila Campus - Manila, Philippines
  • Coursework includes: Communication Arts I & II, Information and Communication Technology in the Workplace, Business Communication in the Hospitality Industry
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Resume Overview

Companies Worked For:

  • US Oncology Network - Virginia Oncology Associates
  • MDBS
  • Seungwon Ind, Co,. LTD
  • Green House Hotel-63 46 419 0974

School Attended

  • Trident University International
  • Thomas Nelson Community College
  • Lyceum Of The Philippines University, Manila Campus

Job Titles Held:

  • Patient Services Coordinator
  • Customer Service Associate
  • Quality Assurance Inspector
  • Hotel Front Office Receptionist

Degrees

  • Bachelor of Science : Health Administration
    Associate of Applied Science : Pre-Dental Hygiene
    Bachelor of Science : International Tourism and Travel Management

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