Patient Services Coordinator Resume Example
Love this resume?Build Your Own Now
PATIENT SERVICES COORDINATOR
Professional Profile
Highly focused Patient Services Coordinator who is committed to achieving all goals in a highly efficient and timely manner. Adept at coordinating busy office personal tasks and responsibilities while remaining professional in stressful situations. Proactive with excellent relationship-building skills, hardworking nature, and an adaptable approach. Seeking fresh opportunity to be a part of an organization that is considered to be one of the largest and most diverse multi-specialty group practices within the state.
Relevant Skills
|
|
Employment History
Patient Services CoordinatorCommunity Health Association Of Spokane - Moscow , ID03/2018 - Current
- Greets patients and visitors to the clinic in a prompt and professional manner
- Check patients in and out, and collect co-payments; provides receipt
- Acts as the main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Records patient appointments cancellations and notifies appropriate staff of cancellation and updates to note in patients' chart
- Reschedules missed or canceled treatment appointments and remind nurses to move regimen accordingly
- Managed provider schedules and upholds quality assurance for patient protocols
- Liaise between patients and nurses to ensure patient comprehension of actions/procedures such as attending to chemotherapy class prior to treatment; work with patients to ensure effective scheduling of tests and procedures
- Cooperate and communicate effectively with physicians and nurses to ensure client satisfaction and compliance with set standards
- Collaborate effectively with nurse manager and nurses to ensure that treatments are scheduled accurately
- Assisted customers promptly and politely, in person and via telephone; routes to appropriate personnel
- Communicated directly with doctors offices via telephone, fax, and email
- Facilitates training with a co-worker regarding other front-office functions such as coordinating care for the patient
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas
- Achieved 90-95% satisfaction in compliance with the new scheduling program after starting in only week
- Routinely collaborated with department managers to correct problems and improve services
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems
- Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for patients
- Explained upcoming treatment preparation, instructions and other facts to patients
- Maintained confidentiality of patient data and condition at all times to safeguard health information
- Worked with patients to ensure effective scheduling of tests and procedures
Customer Service AssociateCerus Corporation - Concord , CA03/2017 - 05/2018
- Answered customer telephone calls promptly and in an appropriate manner
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Determined customer needs by asking relevant questions and listening actively to the responses
- Actively pursued personal learning and development opportunities
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed customer relations and customer service through daily communication and interaction
- Exceeded service objectives by applying proven customer service and sales best practices
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Developed and actualized customer service initiatives to decrease wait times
Quality Assurance InspectorCity Of Mesa - Mesa , AZ03/2012 - 05/2016
- Made sure that products were produced on time and are of good quality
- Monitored product standards and quality-control programs
- Maintained a necessary level of communications between shifts
- Tested products or sub-assemblies for functionality or quality
- Ensured safe and efficient test range maintenance and operation
- Kept detailed records of quality and imperfect products
- Recommended changes to assembly and production lines based on repeat product issues
- Identified where product issues were coming from and rectified issues
Hotel Front Office ReceptionistSix Flags, Inc. - Austell , GA03/2009 - 02/2011
- Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered department telephone calls using correct salutations and telephone etiquette
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Maintained transaction security checking payment cards against identification
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
Education
Bachelor of Science: Health AdministrationTrident University International - City, State12/2019
- Dean's List: College of Health and Human Services - June 18, 2018, session, October 08, 2018 session, and December 3, 2018 session
Associate of Applied Science: Pre-Dental HygieneThomas Nelson Community College - City, State
- Coursework include: Public Speaking, Composition I, General Chemistry, Anatomy & Physiology I
Bachelor of Science: International Tourism and Travel ManagementLyceum Of The Philippines University, Manila Campus - City, State
- Coursework includes: Communication Arts I & II, Information and Communication Technology in the Workplace, Business Communication in the Hospitality Industry
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Length
- Measurable results
- Typos
Resume Overview
School Attended
- Trident University International
- Thomas Nelson Community College
- Lyceum Of The Philippines University, Manila Campus
Job Titles Held:
- Patient Services Coordinator
- Customer Service Associate
- Quality Assurance Inspector
- Hotel Front Office Receptionist
Degrees
- Bachelor of Science : Health Administration
Associate of Applied Science : Pre-Dental Hygiene
Bachelor of Science : International Tourism and Travel Management
Similar Resumes
