patient services associate resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
  • Motivated office administrator .
  • Proficient in data entry.
  • Thriving in a dynamic and fast paced environment.
  • Seeking a position of increased responsibility with room for advancement.
  • Clerical support
  • Excellent multi-tasking ability.
  • Clear oral written communication.
  • High accuracy.
Work History
Patient Services Associate, 11/2019 - Current
University Of Pennsylvania Health System Kennett Square, PA,
  • Generates and prints all necessary reports Uses an exception file and unit round sheet to ensure that every patient listed has a menu to be distributed; checks that information on the menu (i.e., name, room number, identification number, and diet order) Check updated emails on diet changes, and Ensures that corrective action is taken if information is incorrect or missing.
  • Resolves which patients have not received menus; distributes menus at established times.
  • Assesses which meal ordering system is appropriate during the patient’s stay based on established criteria.
  • Assists patients to make meal selections on menu; offers substitutions if patient is unsatisfied with standard menu options.
  • Contacts patients who did not order a meal on assigned units Identifies reason(s) for missed meal and resolves appropriate intervention as per departmental procedures.
  • Responds to and follows up on requests and questions from all individuals within agreed upon time frames.
  • Ensures clear understanding of patient requests and asks questions when necessary.
  • Provides information based on job knowledge to clarify issues, explain procedures, provides alternatives and lessen anxiety Responds to special requests or additional items immediately Refers to other appropriate staff when necessary
Client Service Associate, 12/2017 - 10/2019
Public Consulting Group Nashville, TN,
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Provided each client with exceptional level of service by responding quickly to issues and answering questions.
  • Handle all clients request
  • Assisted when setting up food and beverages to designated conference rooms as posted on the schedule
  • Obtained general supplies from supplies department as needed
  • Assisted in stocking cupboards after deliveries to conference rooms.
  • Assisted in inventory of stock
  • Placed food orders
  • Communicated with outside venders informing Them of our clients needs
  • Greeted guest to their destination
  • Trained all new employees
  • Meet, greet, hang coats, and escort guests to their conference room, making them comfortable until their host Arrived.
  • Emailed ,phone, and directed correspondence with customers to acquire accurate information regarding meeting requirements, i.e. catering, audio visual, room setup and any other special needs
  • Followed up with attorneys and staff two days before their scheduled meeting to confirm all logistics, and ensure all services provided.
  • Arranged pre-conference meetings to coordinate details for large special events .
  • Scheduled plan and arrange coverage for Receptionist's lunch breaks, vacation, and emergency absences.
Guest Service Associate, 09/2016 - 10/2017
Q Hotels Management Slidell, LA,
  • Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Planned coverage needs and organized services to support incoming special events.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Guest Services Supervisor, 01/2007 - 01/2015
Four Seasons Hotels Inc Fort Lauderdale, FL,
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Monitored reviews and social networking sites and feeds to respond to questions or complaints.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Trained junior team members in customer service strategies and property policies.
  • Coordinated arrivals and departures of VIPs.
  • Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
H.S: , Expected in
New York University, Norma Thomas High School - New York, NY
Status -
High School Diploma: , Expected in
New York University - New York, NY
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • New York University, Norma Thomas High School
  • New York University

Job Titles Held:

  • Patient Services Associate
  • Client Service Associate
  • Guest Service Associate
  • Guest Services Supervisor


  • H.S
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: