patient services associate resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Skills
Medical Filing
Recording Histories
Patient Interviewing Skills
Documenting and Recording Information
Patient Needs Assessment and Referral
Caring and Empathetic
Microsoft Office
Helpful and Service-Oriented
Registration and Scheduling
Explaining Policy and Procedures
Communicating to Patients and Families
Organized and Efficient
Organized and Detail-Oriented
Complaint Investigation
Calm and Effective Under Pressure
Resolving Problems
Building Rapport and Credibility
Verbal and Written Communication
Providing Information and Resources
Office Administration
Reliability and Dedication
Punctual and Hardworking
Billing Issue Resolution and Support
Conflict Resolution
Attention to Detail
Time Management and Prioritization
Counseling and Guidance
Schedule Coordination
Records Management
Risk Management Assessment
Experience
12/2017 to CurrentPatient Services AssociateUniversity Of Pennsylvania Health System | Wyndmoor, PA,
Organized and maintained patient charts with proper classification and filing systems.
Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Answered patient questions and fielded complaints to resolve issues.
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Coordinated with patients and healthcare professionals to meet patient needs.
Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Documented and managed patient information in computer system.
Referred patients to appropriate professionals and services.
Scheduled patient appointments and procedures.
Provided helpful assistance by anticipating and responding to needs of patients and family members.
Scheduled patient appointments over phone and in person, maximizing productivity.
08/1990 to 02/2005Retail Store ManagerW.S. Badcock Corporation | Venice, FL,
Connected with customers to provide assistance and collect feedback to optimize operations.
Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Organized new stock for floor placement.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Organized and updated schedules to optimize coverage for expected customer demands.
Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Taught junior employees proactive strategies to meet operational and sales goals.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Built and maintained strong working relationships with team members.
Hired and trained positive, enthusiastic employees to boost talents of retail team.
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
09/1989 to 01/1999ParalegalGoodrx Holdings, Inc. | New York, NY,
Participated in client interviews, observed questioning process and documented information.
Identified and analyzed legal documents, discoveries and contracts.
Filed pleadings and paperwork with court clerk to meet strict deadlines.
Entered data into and managed litigation databases and Excel spreadsheets.
Attended administrative hearings to provide viable information and identify additional actions needed.
Prepared clients for appointments, depositions and testimony.
Used WestLaw and LexisNexis to examine secondary sources, statutory and case law and federal and state regulations.
Organized exhibits for trial by preparing materials and supporting documentation.
Produced well-researched and articulate legal briefs, pleadings and statements.
Coordinated subpoena services and other support activities for legal office.
Education and Training
Expected in 05/1990 to to Associate of Applied Science | Paralegal StudiesWestmoreland County Community College, Youngwood, PAGPA:
Expected in to to | NursingWestmoreland County Community College, Youngwood, PAGPA:
Expected in to to | Nursing AssistanceWestmoreland County Community College, Youngwood, PAGPA:
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