Motivated to support patient needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in Novo,Centricity ,Word,Excel and ECW.
Skills
Appointment confirmation
Bookkeeping support
Patient interviewing skills
Routing lab results
Recording histories
Office administration
Scheduling appointments
Fluent in Spanish
Customer service
Team building
Conflict resolution
Work ethic
Active listening
Experience
12/2020 to Current
Patient Services AssociateUniversity Of Pennsylvania Health System – West Reading, PA,
Answered over 80 telephone calls per day to schedule appointments and answer patient questions.
Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
Organized and maintained patient charts with proper classification and filing systems.
Coordinated billing activities on behalf of 5+ providers, including coordinating insurance authorizations, collecting co-payments and resolving discrepancies.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Scheduled patient appointment and procedures with Novo.
Documented and managed patient information using Centricity.
Coordinated between patients and healthcare professionals to meet patient needs.
Checked daily doctor schedules and verified insurance.
Answered patient questions and fielded complaints.
Checked claims for errors, corrected issues and mailed out promptly.
12/2017 to 12/2020
Operations ManagerAmerican Medical Response – Portland, OR,
Established work priorities to meet contractual obligations for schedule and installations.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
Managed 11 departmental associates to provide optimal productivity for multi-building campus.
Reduced process lags and effectively trained team members on best practices and protocol.
Oversaw financial management activities, including budget management, accounting and payroll.
Conferred with subordinate managers each day to assess needs and optimize activities.
Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Performed timely and budget-complying project management on multi-faceted issues.
Assessed, optimized and elevated operations to target current and expected demands.
Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Delivered positive customer experiences by implementing effective quality assurance practices.
01/2016 to 11/2017
Merchandise AssociateThe Tjx Companies, Inc. – Clark, NJ,
Reorganized sales floor to optimize customer flow and improve product visibility.
Communicated and coordinated planogram execution with store management.
Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Generated, reviewed and distributed sales reports each week for management.
Developed and maintained seasonal plans to account for different department needs.
Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Kept work areas professional, organized and clean at all times.
Consulted with management and advertising teams to plan optimal promotions.
Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Constructed aisle displays and arranged end caps to promote specific products.
11/2015 to 01/2016
Sales AssociateVail Resorts – Fairfield, PA,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built trusting relationships with customers by making personal connections.
Worked with fellow sales team members to achieve group targets.
Offered product and service consultations and employed upselling techniques.
Answered incoming telephone calls to provide store, products and services information.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Coordinated activities with other departments to ensure quality customer service.
Negotiated and closed deals with minimal oversight.
Met merchandise processing standards and maintained organized and accessible work area.
Built and maintained effective relationships with peers and upper management to drive team success.
Education and Training
Expected in 05/2021 to to
Bachelor of Science: Psychology University of Connecticut - Stamford, CT, GPA:
Expected in 05/2021 to to
Bachelor of Science: Human Development And Family Studies University of Connecticut - Stamford, CT, GPA:
Expected in 06/2016 to to
High School Diploma: Central High School - Bridgeport, CT, GPA:
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