After many years as a Manager/Marketing Executive in financial services, and the recession of 2008, I found it difficult to find a position, locally, in my field. As a result, I changed my career path and decided to enter the Healthcare profession. I have 4 years of experience as a Patient Services Associate for Penn Medicine. I am an energetic, organized, team member who proudly maintains a highly productive, efficient and quality-driven environment at all times.
Patient care advocate
EPIC computer system trained
Front desk patient Check-In & Check-Out competency
Works collaboratively with peers and leadership
Strong attention to detail
Knowledge of Health Insurance
Promotes professional behavior
Patient Services AssociateNov 2012 - Nov 2016 Penn MedicineValley Forge, PA Assisted patients in scheduling appointments and testing for 40 Penn Specialty doctors.Managed and fulfilled medical record requests, frequently working with law firms, and state regulatory departments.Oversight of facility conference rooms schedules to accommodate executive meetings and presentations.
Sales Administrative Associate/Office ManagerSep 2011 - Oct 2012 Fox Machinery AssociatesBridgeport, PA Drove the communication of sales and service support from factory to customer.Acted as lead customer service representative for parts and tooling requests, ensuring timeliness and quality of items.Created sales proposals for President and Vice President of Sales directly impacting annual revenue of $20MM.
U.S. Product Marketing ManagerJul 2008 - Jul 2010 Dollar Financial GroupBerwyn, PA Developed successful product and channel strategies, and implemented campaigns for 350 U.S. retail store locations.Partnered successfully with Regional/District/Store Managers to recommend regional opportunities for local area marketing, and new product enhancements.
Vice President of Marketing & Public RelationsJun 2006 - Apr 2008 Franklin Mint FCUBroomall, PA Assumed primary responsibility for planning, directing and coordinating the marketing of the credit union\'s products and services. Developed strategies to meet changing market conditions in the retail financial institution environment.
Bachelor of Arts: Political Science & EnglishDickinson CollegeCarlisle, PA