Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Compassionate Patient Care Technician adept in managing heavy daily patient volume,including telephone triage, appointment scheduling and patient referral. Proficient in documentation and record maintenance. Dedicated to patient confidentiality. Diligent and detail-oriented professional offering 40+ years of experience preparing patients for procedures. Skilled at coordinating supplies, preparing fields and maintaining aseptic conditions. Knowledgeable about HIPAA requirements and industry standards and able to work well in fast-paced, stressful environments. Professional and well-rounded phlebotomist with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements. Industrious administrative team member with proven organizational, time management and multitasking abilities in busy settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manage records and financial processes. Reliable phlebotomist skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.

  • Broad medical terminology knowledge
  • Cultural awareness and sensitiviy
  • Sterilization techniques
  • Infection control standards
  • Customer service
  • Organization
  • Team building
  • Problem resolution
Patient Service Technician Specialist, Aug1989 to Current
BiolifeMedford, MA,
  • Inventoried supplies, picked necessary materials and delivered accurate items to clients.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Verified patient identities using prescribed protective measures to meet facility and regulatory requirements.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected lab specimens in adherence with safety protocols for patient tests.
  • Calibrated equipment for optimal use and to obtain accurate diagnostic results.
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
  • Monitored and maintained aseptic techniques throughout procedures.
  • Explained procedures to patients to reduce anxieties, enhance cooperation and facilitate smooth procedures.
Senior Phlebotomist, to
Oktibbeha County HospitalCity, STATE,
  • Built trust and minimized patient discomfort during phlebotomy procedures.
  • Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Treated blood-related chronic disorders by performing therapeutic phlebotomy.
  • Used multiple electronic medical software.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Physican Assistance, to
Dr. George Leroy HowellCity, STATE,
  • Actively oversaw patient and resident care activities, medical records and execution of physician orders.
  • Rendered highest quality of care when interacting with patients and families.
  • Maintained organized documentation and patient files.
  • Maintained up-to-date knowledge of Medicare and other reimbursement regulations.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Received and screened high volume of internal and external communications.
  • Answered phone calls daily and pleasantly welcomed visitors to office.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Processed paperwork efficiently to support smooth office procedures.
Education and Training
: Nursing, Expected in
Golding Triangle Nursing School - Mayhew, MS,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended

  • Golding Triangle Nursing School

Job Titles Held:

  • Patient Service Technician Specialist
  • Senior Phlebotomist
  • Physican Assistance


  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: