Organized Patient Service Representative with 14 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Skills
Verbal and Written Communication
Quality Standards and Protocols
Registration and Scheduling
Caring and Empathetic
Administrative and Office Support
Complaint Investigation
Helpful and Service-Oriented
Documenting and Recording Information
Resolving Problems
Building Rapport and Credibility
Explaining Policy and Procedures
Patient Confidentiality and Data Security
Gathering Information from Patients
Organized and Efficient
Communicating to Patients and Families
Knowledge of Community Services and Programs
Database Search and Data Entry Skills
Patient Needs Assessment and Referral
Providing Information and Resources
Calm and Effective Under Pressure
50 WPM Typing Speed
Vital Statistics Documentation
Technical Troubleshooting
Patient Registration
Attention to Detail
Benefits Explanation
Punctual and Hardworking
Insurance Authorizations
Reliability and Dedication
Clerical and Filing Support
Medical Services Administration
Health Information Access Management
Sliding Scale Determination
Time Management and Prioritization
Claims Handling and Coverage Verification
Insurance Forms Processing
Multi-Line Telephone Systems
Payment Calculation
Medical Terminology
Records Management
Outbound Calling
Cash Handling
Safe Driving Record
Safe Driving Practices
Work History
Patient Service Representative Team Lead, 02/2015 to Current Greater Lawrence Family Health Center – Methuen, MA,
Assisted patients in filling out check-in and payment paperwork.
Took copayments and compiled daily financial records.
Balanced deposits and credit card payments each day.
Used EHS, Cerner and Epic to schedule appointments.
Explained plans for treatment and payment options.
Resolved problems, improved operations and provided exceptional service.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Received and processed stock into inventory management system.
Served customers in a friendly, efficient manner following outlined steps of service.
Package Delivery Driver, 04/2014 to 12/2014 Amazon Contracted Delivery Partners – Greenville, VA,
Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
Lifted, lowered and carried packages typically weighing 100 pounds throughout regular course of delivery.
Completed on-time deliveries by choosing best and most efficient routes.
School Bus Driver, 08/2008 to 05/2009 National Express Corporation – Woodland Park, CO,
Maintained Delaware driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Transported passengers safely along prescribed routes according to tight schedules.
Communicated information to parents to promote good communication and transparency.
Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
Obeyed federal, Delaware and local traffic laws and regulations to enable safe transportation outcomes for participants.
Patient Service Representative, 09/2004 to 08/2008 Rsource – NM, State,
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved problems, improved operations and provided exceptional service.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
GED: , Expected in North Caroline High School - Ridgely, MD GPA:
Associate of Arts: Liberal Arts And General Studies, Expected in Chesapeake College - Wye Mills, MD GPA:
: Information Technology, Expected in Trezevant High School - Memphis, TN GPA:
Continuing education certification ten key.
Affiliations
Navy Marine Corp Relief Society volunteer for 6 years.
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