Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized Patient Service Representative with 14 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

  • Verbal and Written Communication
  • Quality Standards and Protocols
  • Registration and Scheduling
  • Caring and Empathetic
  • Administrative and Office Support
  • Complaint Investigation
  • Helpful and Service-Oriented
  • Documenting and Recording Information
  • Resolving Problems
  • Building Rapport and Credibility
  • Explaining Policy and Procedures
  • Patient Confidentiality and Data Security
  • Gathering Information from Patients
  • Organized and Efficient
  • Communicating to Patients and Families
  • Knowledge of Community Services and Programs
  • Database Search and Data Entry Skills
  • Patient Needs Assessment and Referral
  • Providing Information and Resources
  • Calm and Effective Under Pressure
  • 50 WPM Typing Speed
  • Vital Statistics Documentation
  • Technical Troubleshooting
  • Patient Registration
  • Attention to Detail
  • Benefits Explanation
  • Punctual and Hardworking
  • Insurance Authorizations
  • Reliability and Dedication
  • Clerical and Filing Support
  • Medical Services Administration
  • Health Information Access Management
  • Sliding Scale Determination
  • Time Management and Prioritization
  • Claims Handling and Coverage Verification
  • Insurance Forms Processing
  • Multi-Line Telephone Systems
  • Payment Calculation
  • Medical Terminology
  • Records Management
  • Outbound Calling
  • Cash Handling
  • Safe Driving Record
  • Safe Driving Practices
Work History
Patient Service Representative Team Lead, 02/2015 to Current
Greater Lawrence Family Health CenterMethuen, MA,
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Used EHS, Cerner and Epic to schedule appointments.
  • Explained plans for treatment and payment options.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Received and processed stock into inventory management system.
  • Served customers in a friendly, efficient manner following outlined steps of service.
Package Delivery Driver, 04/2014 to 12/2014
Amazon Contracted Delivery PartnersGreenville, VA,
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
  • Lifted, lowered and carried packages typically weighing 100 pounds throughout regular course of delivery.
  • Completed on-time deliveries by choosing best and most efficient routes.
School Bus Driver, 08/2008 to 05/2009
National Express CorporationWoodland Park, CO,
  • Maintained Delaware driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Communicated information to parents to promote good communication and transparency.
  • Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
  • Obeyed federal, Delaware and local traffic laws and regulations to enable safe transportation outcomes for participants.
Patient Service Representative, 09/2004 to 08/2008
RsourceNM, State,
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved problems, improved operations and provided exceptional service.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
GED: , Expected in
North Caroline High School - Ridgely, MD
Associate of Arts: Liberal Arts And General Studies, Expected in
Chesapeake College - Wye Mills, MD
: Information Technology, Expected in
Trezevant High School - Memphis, TN
  • Continuing education certification ten key.

Navy Marine Corp Relief Society volunteer for 6 years.

  • CDL , Bus Driver - 2009

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • North Caroline High School
  • Chesapeake College
  • Trezevant High School

Job Titles Held:

  • Patient Service Representative Team Lead
  • Package Delivery Driver
  • School Bus Driver
  • Patient Service Representative


  • GED
  • Associate of Arts
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: