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Patient Service Representative/ Safety Training Coordinator Resume Example

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PATIENT SERVICE REPRESENTATIVE/ SAFETY TRAINING COORDINATOR
Summary

Professional and well-rounded representative with superior clerical skills with both medical office and grocery office expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.

Skills
  • Typing 70 WPM
  • MS Office
  • Customer service
  • Communications
  • Training and coaching
  • Administrative support
Experience
Company Name | City, StatePatient Service Representative/ Safety Training Coordinator09/2018 - 07/2020
  • Greeted patients in a friendly, courteous and professional manner; assisted with completion of admission paperwork.
  • Verified medical insurance coverage, verified income to check for qualification of the sliding fee discount; Primary Care Provider assignment; co-pays/deductibles and entered this information into the computer.
  • Answered patients' questions regarding statements and insurance coverage.
  • Coordinated referrals for patients through insurance and other physician offices.
  • Performed scheduling or rescheduling of appointments; conducted reminder calls to patients.
  • Prepared patient charts and encounter forms for providers; notified providers of patient arrival, performed check-in and checkout of all behavioral health patients.
  • Reviewed medical records for completeness, assembled records into standard order, and filed records in designated areas according to applicable alphanumeric filing systems.
  • Operated computer to enter and retrieve data as well as type correspondence and reports.
  • Assisted with answering the telephone, taking messages or scheduling appointments.
  • Prepared all billing in computerized system for processing by finance; assign charges for services rendered.
  • Collected co-payments and other forms of cash payment from patients and reconciled daily cash reports; prepared bank deposits as well as distributed daily mail.
  • Advised patients of pertinent clinic programs for which they apply.
  • Requested and released confidential information according to established guidelines on confidentiality.
  • Cross-trained in all aspects of the Administrative Office to substitute if necessary.
  • Participated in Quality Improvement (QI), Quality Assurance (QA) and Continuous Quality Improvement Activities (CQI) as appropriate.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated safety drills and monthly training to keep the office in compliance.
Company Name | City, StateLibrary Circulation Clerk04/2017 - 01/2018
  • Received library materials and checked them in to the computerized system.
  • Assisted patrons in checking out library materials on their account.
  • Created new accounts for new patrons.
  • Interacted with the public for general inquiries and helped with use of library equipment and accessing library materials.
  • Re-shelved library materials in the correct section and maintained a clean and orderly appearance throughout the stacks.
  • Supervised inventories for books, audio-visual materials and computer software, accurately processing all receipts.
  • Processed payments for overdue library materials.
  • Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
Company Name | City, StateTransportation Security Officer11/2014 - 11/2016
  • Operated screening equipment to identify dangerous objects in baggage, cargo and on passengers, and prevent those objects from being transported onto aircraft.
  • Performed searches, to include hand-wand and pat-down searches.
  • Controlled terminal entry and exit points Interacted with the public, gave directions and responded to inquiries.
  • Maintained focus and awareness while working in a stressful environment which included noise from alarms, machinery and people, crowd distractions, time pressure and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routing situations.
  • Obtained SIDA (Security Identification Display Area) Badge Participated on the TACT (Threat Awareness and Countermeasures Training) Team.
  • Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
  • Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
  • Guarded restricted areas to prevent unauthorized entry.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Upheld strong customer service standards while completing screenings.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
  • Monitored and conducted passenger screening.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
  • Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
  • Directed passengers clearly for quick movement through security screening process.
  • Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
  • Assessed baggage which triggered alarms to determine whether additional search was warranted.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Operated scanning equipment to keep entrance lines moving efficiently.
  • Communicated with other screening staff to promptly call attention to potential or active safety problems.
Company Name | City, StateOffice/Front End Manager05/2011 - 11/2014
  • Assisted in overseeing customer flow; ensured that customers waiting time is within established limits.
  • Performed opening and closing duties.
  • Observed the scanning process carefully and looked for errors in pricing.
  • Provided customer service to customers via telephone, e-mail, and fax in a professional manner.
  • Counted and balanced safe and registers.
  • Ordered and counted money orders, lottery tickets, and stamps.
  • Assisted customers in paying bills such as utility and credit card statements.
  • Prepared daily deposit slips and picked up change orders.
  • Maintained weekly inventory and price changes.
  • Provided accurate and timely processing of transactions.
  • Supervised employee and customer monetary transactions.
  • Assisted in the management and productivity of the front end.
  • Generated and verified daily financial reports.
  • Performed analysis on files, reports, and information systems or databases.
  • Verified employees clocked in and out properly and adjusted times accordingly.
  • Supervised a team of 10-20 employees.
  • Assisted with scheduling of cashiers and front-end employees.
  • Assisted in maintaining payroll records and employee information.
  • Checked incoming and outgoing documents for accuracy and completeness.
  • Completed a variety of pay transactions.
  • Maintained confidential records and files.
  • Prepared letters, memorandums, and other correspondence to respond to inquiries or communicate with employees.
  • Edited and created office documents and correspondence using office automation software i.e databases, spreadsheets and word processing.
  • Managed individual house charge files and accounted for the movement of files to paid or unpaid status and conducted audits of files monthly.
  • Resolved problems or addressed questions regarding the day to day operations of the company.
  • Trained new employees with correct company policies and standards.
  • Provided administrative support to owners by assisting in the day-to-day management of the office's activities.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Education and Training
Kansas State University, Universidad De Granada (through Kansas State University) | | City, State, SpainBachelor of Science in Business Administration, Spanish2006

Member of Phi Eta Sigma National Honor Society

2004
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Resume Overview

School Attended

  • Kansas State University, Universidad De Granada (through Kansas State University)

Job Titles Held:

  • Patient Service Representative/ Safety Training Coordinator
  • Library Circulation Clerk
  • Transportation Security Officer
  • Office/Front End Manager

Degrees

  • Bachelor of Science in Business Administration, Spanish

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