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Patient Service Representative Registration Lead Resume Example

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PATIENT SERVICE REPRESENTATIVE REGISTRATION LEAD
Professional Summary

Capable medical administrative professional with 5+ years in patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems. Fluent in Spanish.

Skills
  • Appointment Scheduling
  • HIPAA Compliance
  • Patient Assistance
  • Medical Insurance
  • Insurance Knowledge
  • Appointment Setting
  • Patient Information Verification
  • Patient Information Collection
  • Patient Checkout Procedures
  • Payment Collection
  • Spreadsheets
  • Patient Contact
  • Office Supply Ordering
  • Directing Callers
  • Interpreting Physician Orders
  • Bookkeeping Support
Work History
Patient Service Representative Registration Lead, 10/2016 to Current
Company Name – City, State
  • Took copayments and compiled daily financial records.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Used Cerner to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Developed team communications and information for meetings.
  • Managed team of 17 employees, assisting in hiring, training, and professional growth of employees.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Established and maintained and professional working relationship with surrounding departments to facilitate the most efficient and effective care to our patients.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Compiled patient demographic information and complete full bedside registration
Customer Service Representative, 05/2014 to 11/2016
Company Name – City, State
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Recommended Plus memberships to customers, thoroughly explaining details.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Processed customer payments, generated bills and filled out warranty cards.
  • Attended to customer complaints and processed product return or replacement requests.
Sandwich Artist, 07/2010 to 05/2014
Company Name – City, State
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Efficiently prepared sandwiches and other menu items for guests.
  • Assisted guests, including offering personable greetings and taking orders.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Cleaned food preparation areas, tools and equipment.
Education
Health Administration, Expected in 12/2022
Governors State University - City, State
Associate of Arts: 01/2016
Joliet Junior College - City, State
High School Diploma: 08/2012
Joliet Central High School - City
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Resume Overview

School Attended

  • Governors State University
  • Joliet Junior College
  • Joliet Central High School

Job Titles Held:

  • Patient Service Representative Registration Lead
  • Customer Service Representative
  • Sandwich Artist

Degrees

  • Health Administration , Expected in 12/2022
    Associate of Arts : 01/2016
    High School Diploma : 08/2012

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