Capable medical administrative professional with 5+ years in patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems. Fluent in Spanish.
Skills
Appointment Scheduling
HIPAA Compliance
Patient Assistance
Medical Insurance
Insurance Knowledge
Appointment Setting
Patient Information Verification
Patient Information Collection
Patient Checkout Procedures
Payment Collection
Spreadsheets
Patient Contact
Office Supply Ordering
Directing Callers
Interpreting Physician Orders
Bookkeeping Support
Work History
Patient Service Representative Registration Lead, 10/2016 to Current Johnson Brothers – Hilo, HI,
Took copayments and compiled daily financial records.
Reviewed and corrected claim errors to facilitate smooth processing.
Used Cerner to schedule appointments.
Assisted patients in filling out check-in and payment paperwork.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Developed team communications and information for meetings.
Managed team of 17 employees, assisting in hiring, training, and professional growth of employees.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Established and maintained and professional working relationship with surrounding departments to facilitate the most efficient and effective care to our patients.
Served customers in a friendly, efficient manner following outlined steps of service.
Compiled patient demographic information and complete full bedside registration
Customer Service Representative, 05/2014 to 11/2016 Gpm Investments – Carrollton, IL,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Educated customers on promotions to enhance sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Recommended Plus memberships to customers, thoroughly explaining details.
Distributed information to in-store guests and answered questions to serve needs and drive sales.
Processed customer payments, generated bills and filled out warranty cards.
Attended to customer complaints and processed product return or replacement requests.
Sandwich Artist, 07/2010 to 05/2014 SUBWAY®Restaurants – City, STATE,
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Efficiently prepared sandwiches and other menu items for guests.
Assisted guests, including offering personable greetings and taking orders.
Trained team members to prepare sandwiches and other items according to instructions.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Assisted customers in choosing menu items by providing food complementing information.
Checked completed orders for accuracy and bagged meals for easy carrying.
Communicated menu item information and offered suggestions to promote featured products.
Organized work areas to foster efficiency and model exceptional kitchen etiquette.
Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Maintained clean, sanitized and well-organized food preparation zones.
Performed shift change tasks each day to keep store efficient and neat.
Operated manual and electric appliances to peel, slice and trim food.
Cleaned food preparation areas, tools and equipment.
Education
: Health Administration, Expected in 12/2022 Governors State University - Park Forest, IL GPA:
Associate of Arts: , Expected in 01/2016 Joliet Junior College - Joliet, IL GPA:
High School Diploma: , Expected in 08/2012 Joliet Central High School - Joliet, IL, GPA:
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