Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I am a highly motivated, reliable, and hardworking individual with extensive experience in Customer Service and Retail industry. Although majority of my work has been done in the these industries, I have excellent Management and Technology skills. I am open to New opportunities and is a very fast learner. I can adjust to new jobs quickly, and have the adequate communication skills needed to get well acquainted. Im driven, personable with over 22 years of experience interfacing with clients. Dedicated outside-the-box strategic thinker. Extensive expertise in customer relationship management, conflict resolution, time management and document control.

  • Organizational Strengths
  • Intuit QuickBooks
  • Inbound and Outbound Calling
  • Problem-Solving Abilities
  • Learning Strategies
  • Sales Expertise
  • Operation Monitoring
  • Quality Assurance Controls
  • Microsoft Office Expertise
  • Grammar
  • Executive Management Support
  • Report Transcription
  • Minute Taking
  • Calendaring
  • Product Organization
  • Typing Proficiency
  • New Product Information
  • Product and Service Information
  • Office Equipment Proficiency
  • Retail Sales Customer Service
  • Customer Complaint Resolution
  • Description and Demonstration of Products
  • Business Development Understanding
  • Shipping and Receiving Understanding
  • Shipping Procedures Understanding
  • In-Store Support
  • Strategic Sales Knowledge
  • Multi-Line Phone Talent
  • Good Listening Skills
  • 10-Key
  • Product Knowledge
  • Sales Goals
  • Invoicing
  • Customer Billing
  • MS Office Proficiency
  • Insurance Knowledge
  • Order Fulfillment
  • Complaint Resolution
  • Customer Checkout
  • Negotiation
  • Merchandising
  • Shipping and Receiving
  • Data Entry
  • Appointment Setting
  • Processing Item Returns
  • Expediting Orders
  • Retail Industry Knowledge
  • Team Leadership
12/2017 to 03/2021
Patient Service Representative/Receptionist, Patient Service Representative National Bank Of Arkansas Mcalester, OK,
  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.
  • May be Required to Document in the Resident Records.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Referred patients to appropriate professionals and services.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Ran credit card batches and balanced deposits on daily basis.
  • Checked claims for errors, corrected issues and mailed out promptly.
01/2014 to 02/2017
Switchboard Operator International Bancshares Corp Dallas, TX,
  • Answered up to 200 calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Alerted staff of emergency information and general announcements using PA system.
  • Accurately transcribed message details and promptly relayed to appropriate recipients.
  • Provided training and coaching to new PBX operators.
  • Provided administrative support to area employees, including routing mail, ordering supplies and filing documents.
  • Paged employees over PA system to ensure prompt connection with callers.
  • Took messages from callers and accurately relayed details to intended staff.
  • Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
  • Saved employees valuable time by logging maintenance requests and overseeing completion of work.
  • Recorded phone system messages directing callers to desired extensions and offering general company information.
03/2012 to 02/2014
Customer Service Representative Ferguson Guntersville, AL,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
09/2011 to 01/2012
Retail Sales Assistant Visionworks City, STATE,
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Worked with off-site locations to find desired items for customers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Education and Training
Expected in 05/2000
High School Diploma:
Midwest City High School - Midwest City, OK
Expected in 04/2024
Bachelor of Science: Cyber Security Engineering
Oklahoma State University - Oklahoma City - Oklahoma City, OK
Expected in
: Health Information Technology
Oklahoma City Community College - Oklahoma City, OK
CPR Certification BLS Certification Assessments Electronic Health Records: Best Practices — Completed July 2020 Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

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resume Strength

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  • Personalization
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Resume Overview

School Attended

  • Midwest City High School
  • Oklahoma State University - Oklahoma City
  • Oklahoma City Community College

Job Titles Held:

  • Patient Service Representative/Receptionist, Patient Service Representative
  • Switchboard Operator
  • Customer Service Representative
  • Retail Sales Assistant


  • High School Diploma
  • Bachelor of Science
  • Some College (No Degree)

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