patient service representative optical assistant resume example with 16 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Focused Patient Service Representative with 17 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Supportive Patient Service Representative with 17 years of experience performing various duties relating to intake and care of patients. Well-versed in compiling and recording medical charts and reports and screening patients for financial assistance. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

  • Registration and Scheduling
  • Attention to Detail
  • Patient Registration
  • Calm and Effective Under Pressure
09/2016 to 09/2022
Patient Service Representative/Optical Assistant Iconma, L.L.C. FL, State,
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Ran credit card batches and balanced deposits on daily basis.
  • Referred patients to appropriate professionals and services.
  • Scheduled patient appointments and procedures.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Registered patients by verifying records to update computer system and patient charts.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Maintained awareness of patient temperament in lobby to curtail frustrations or communication issues.
  • Obtained proper authorization and identification to release confidential medical records.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Answered over 30 telephone calls per day to schedule appointments and answer patient questions.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
03/2014 to 09/2016
Optical Technician Emory Duluth, GA,
  • Improved fit of patients' glasses and completed basic repairs covered by office warranty.
  • Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
  • Read new patient glasses prescriptions with lensometer and noted results for treating physician.
  • Obtained accurate patient histories through detailed interviews and documented information in EHR.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
  • Assisted patients in finding correct medications, eyeglasses and contact lenses.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Measured mounted and unmounted lenses to verify alignment with precision instruments.
  • Repaired broken parts, utilizing precision hand tools and soldering irons.
  • Advised patients on ocular medications, dressings and contact lenses.
  • Immersed eyeglass frames in solutions to harden, soften and dye frames.
  • Produced eyewear for customers using tools and equipment.
  • Hard coated or tinted lenses following customer or physician request.
09/2011 to 10/2013
Dispensing Optician National Vision Associates City, STATE,
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Managed client frame selection processes and walked through lens options.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
  • Trained and mentored multiple new eyewear specialists and continued education to keep up with current technologies.
  • Repaired and adjusted frames to meet customer needs.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
01/2005 to 06/2010
Vision Center Manager Walmart City, STATE,
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Proposed or approved modifications to project plans.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Education and Training
Expected in 06/2000 to to
High School Diploma:
Kittanning Senior High School - Kittanning, PA,

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Resume Overview

School Attended

  • Kittanning Senior High School

Job Titles Held:

  • Patient Service Representative/Optical Assistant
  • Optical Technician
  • Dispensing Optician
  • Vision Center Manager


  • High School Diploma

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