Efficient and attentive Patient Service Coordinator capable of pulling charts, processing payments and managing procedure schedules. Ready to bring strong communication, organizational and multitasking abilities to a challenging new role in a fast-paced environment.
Skills
Medical billing
Typing 65 wpm
Epic system
Office Administration
Inpatient and outpatient care
Extensive medical terminology knowledge
Charting
Medical transcription expert
Claims analysis and review specialist
Front desk operations
HIPAA guidelines
Healthcare billing proficiency
Scanner operations
Cash management
Payment processing
Credit and cash transactions
Education and Training
Mt Diablo Adult SchoolConcord, Ca, Expected in 2000 – –GED: - GPA:
Experience
Ohio Health - Patient Service Representative/MOR Kenton, OH, 06/2019 - Current
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Provided consultations for patients about rights and services.
Checked daily doctor schedules and verified insurance.
Answered patient questions and fielded complaints.
Checked claims for errors, corrected issues and mailed out promptly.
Coordinated between patients and healthcare professionals to meet patient needs.
Scheduled patient appointment and procedures with GECB/Cerner.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Demonstrated leadership by making improvements to work processes and helping to train others.
Analyzed balance sheets for mistakes and inaccuracies.
Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.
Pacific Medical Centers - Patient Service Representative San Fernando, CA, 09/2008 - 11/2018
Employment dates : 09/15/2008-11/27/2018
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Checked daily doctor schedules and verified insurance.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Scheduled patient appointment and procedures with Epic
Checked claims for errors, corrected issues and mailed out in a timely manner.
Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Ran statements each month to review outstanding balances
Ran credit card batches and balanced deposits on a daily basis.
Updated group medical records and technical library to support smooth office operations.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Managed a multi-line phone system and greeted all patients.
Knowledge in PPO/HMO/STATE FUNDED insurances.
Worked in call center at Sutter for four years and then pediatric surgery for six years for medical billing/front office.
Healthcare Partners - Medical Receptionist Magnolia, CA, 11/2007 - 09/2008
Employment dates: 12/10/2007-09/25/2008
Delivered high-quality administrative and customer service to sustain patient and work flows.
Took messages from patients and relayed to the appropriate staff.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Managed a multi-line phone system and greeted all patients.
Interviewed patients to collect medical information and insurance details.
Set up appointments for physician visits and procedures using calendar software.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Collected and processed copayments and out-of-pocket charges.
Pacfic Imaging - Medical Receptionist Lead City, STATE, 06/2003 - 09/2006
Employment dates: 07/06/2003-10/06/2006
Prepared and sent financial statements to support bookkeeping functions.
Managed a multi-line phone system and greeted all patients.
Set up appointments for physician visits and procedures using calendar software.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Supervised two medical office for X-ray and Mammograms.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
