Patient Service Representative/MOR Resume Example Company Name

PATIENT SERVICE REPRESENTATIVE/MOR

Summary

Efficient and attentive Patient Service Coordinator capable of pulling charts, processing payments and managing procedure schedules. Ready to bring strong communication, organizational and multitasking abilities to a challenging new role in a fast-paced environment.

Skills

Medical billing
Typing 65 wpm
Epic system
Office Administration
Inpatient and outpatient care
Extensive medical terminology knowledge
Charting
Medical transcription expert

Claims analysis and review specialist
Front desk operations
HIPAA guidelines
Healthcare billing proficiency
Scanner operations
Cash management
Payment processing
Credit and cash transactions

Experience

Patient Service Representative/MOR / Company Name - City, State06/2019 - Current

Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Provided consultations for patients about rights and services.
Checked daily doctor schedules and verified insurance.
Answered patient questions and fielded complaints.
Checked claims for errors, corrected issues and mailed out promptly.
Coordinated between patients and healthcare professionals to meet patient needs.
Scheduled patient appointment and procedures with GECB/Cerner.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Demonstrated leadership by making improvements to work processes and helping to train others.
Analyzed balance sheets for mistakes and inaccuracies.
Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.

Patient Service Representative / Company Name - City, State09/2008 - 11/2018

Employment dates : 09/15/2008-11/27/2018
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Checked daily doctor schedules and verified insurance.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Scheduled patient appointment and procedures with Epic
Checked claims for errors, corrected issues and mailed out in a timely manner.
Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Ran statements each month to review outstanding balances
Ran credit card batches and balanced deposits on a daily basis.
Updated group medical records and technical library to support smooth office operations.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Managed a multi-line phone system and greeted all patients.
Knowledge in PPO/HMO/STATE FUNDED insurances.
Worked in call center at Sutter for four years and then pediatric surgery for six years for medical billing/front office.

Medical Receptionist / Company Name - City, State12/2007 - 09/2008

Employment dates: 12/10/2007-09/25/2008
Delivered high-quality administrative and customer service to sustain patient and work flows.
Took messages from patients and relayed to the appropriate staff.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Managed a multi-line phone system and greeted all patients.
Interviewed patients to collect medical information and insurance details.
Set up appointments for physician visits and procedures using calendar software.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Collected and processed copayments and out-of-pocket charges.

Medical Receptionist Lead / Company Name - City, State07/2003 - 10/2006

Employment dates: 07/06/2003-10/06/2006
Prepared and sent financial statements to support bookkeeping functions.
Managed a multi-line phone system and greeted all patients.
Set up appointments for physician visits and procedures using calendar software.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Supervised two medical office for X-ray and Mammograms.

Education and Training

Mt Diablo Adult School - City2000GED

REFERENCES

References: Amy Moreno Address: 6000 Sawyer Way Sacramento, California 95823 Ph: (916) 893-9216 (Friend) 13 years

Lillianna Smith Address: 2801 K Street Suite 220 Sacramento, California 95865 Ph: (916) 236-7382 (Co-Worker Sutter )10 years

Gene Holliday III Address: 8170 Laguna Blvd Elk Grove, California 95758 Ph: (916)289-4720 (Co-worker Sutter) 10 years

Maggie Mae Address: Concord, Ca 94565 Ph: (925)852-5720 (Manager at Pacific Imaging) 18 years

PUBLICATIONS

"Effective Supervision" - certification completed (April 2003) *"Becoming an Outstanding Receptionist" - certification completed (January 2003) * Mt. Diablo Unified School District - graduated with diploma (2000)

Resume Overview

School Attended

Mt Diablo Adult School

Job Titles Held:

Patient Service Representative/MOR
Patient Service Representative
Medical Receptionist
Medical Receptionist Lead

Degrees

Mt Diablo Adult School - City 2000 GED

Patient Service Representative/MOR Resume Example

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