Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Efficient and attentive Patient Service Coordinator capable of pulling charts, processing payments and managing procedure schedules. Ready to bring strong communication, organizational and multitasking abilities to a challenging new role in a fast-paced environment.

Skills
  • Medical billing
  • Typing 65 wpm
  • Epic system
  • Office Administration
  • Inpatient and outpatient care
  • Extensive medical terminology knowledge
  • Charting
  • Medical transcription expert
  • Claims analysis and review specialist
  • Front desk operations
  • HIPAA guidelines
  • Healthcare billing proficiency
  • Scanner operations
  • Cash management
  • Payment processing
  • Credit and cash transactions
Education and Training
Mt Diablo Adult School Concord, Ca, Expected in 2000 GED : - GPA :
Experience
Ohio Health - Patient Service Representative/MOR
Kenton, OH, 06/2019 - Current
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Provided consultations for patients about rights and services.
  • Checked daily doctor schedules and verified insurance.
  • Answered patient questions and fielded complaints.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled patient appointment and procedures with GECB/Cerner.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
  • Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.
Pacific Medical Centers - Patient Service Representative
San Fernando, CA, 09/2008 - 11/2018
  • Employment dates : 09/15/2008-11/27/2018
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scheduled patient appointment and procedures with Epic
  • Checked claims for errors, corrected issues and mailed out in a timely manner.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Ran statements each month to review outstanding balances
  • Ran credit card batches and balanced deposits on a daily basis.
  • Updated group medical records and technical library to support smooth office operations.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Managed a multi-line phone system and greeted all patients.
  • Knowledge in PPO/HMO/STATE FUNDED insurances.
  • Worked in call center at Sutter for four years and then pediatric surgery for six years for medical billing/front office.
Healthcare Partners - Medical Receptionist
Magnolia, CA, 11/2007 - 09/2008
  • Employment dates: 12/10/2007-09/25/2008
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Took messages from patients and relayed to the appropriate staff.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Managed a multi-line phone system and greeted all patients.
  • Interviewed patients to collect medical information and insurance details.
  • Set up appointments for physician visits and procedures using calendar software.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Collected and processed copayments and out-of-pocket charges.
Pacfic Imaging - Medical Receptionist Lead
City, STATE, 06/2003 - 09/2006
  • Employment dates: 07/06/2003-10/06/2006
  • Prepared and sent financial statements to support bookkeeping functions.
  • Managed a multi-line phone system and greeted all patients.
  • Set up appointments for physician visits and procedures using calendar software.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Supervised two medical office for X-ray and Mammograms. 

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Resume Overview

School Attended

  • Mt Diablo Adult School

Job Titles Held:

  • Patient Service Representative/MOR
  • Patient Service Representative
  • Medical Receptionist
  • Medical Receptionist Lead

Degrees

  • GED

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